Compare Jira Service Desk, TeamSupport, Zendesk Support, and Zoho Desk

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
FREE
$0
/agent/month
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.7
8.7
Ease of Use
Ease of Use
7.9
8.7
8.6
8.5
Ease of Setup
Ease of Setup
7.3
8.3
8.2
8.1
Ease of Admin
Ease of Admin
7.4
8.7
8.3
8.4
Quality of Support
Quality of Support
8.0
8.8
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
7.9
9.0
7.6
8.7
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.7
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
Jira Service Desk
7.9
TeamSupport
9.0
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
TeamSupport
8.3
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
Jira Service Desk
8.0
TeamSupport
8.3
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
Jira Service Desk
8.0
TeamSupport
8.0
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
Jira Service Desk
7.8
TeamSupport
8.3
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
Jira Service Desk
8.1
TeamSupport
8.7
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
Jira Service Desk
8.1
TeamSupport
8.4
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
Jira Service Desk
8.8
TeamSupport
8.9
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
Jira Service Desk
7.5
TeamSupport
8.3
Zendesk Support
8.6
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
40.7%
38.2%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.1%
46.9%
45.1%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.7%
12.4%
16.8%
5.6%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
TeamSupport
Small-Business
40.7%
Mid-Market
46.9%
Enterprise
12.4%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.1%
Enterprise
16.8%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
28.4%
Computer Software
26.7%
Computer Software
17.5%
Information Technology and Services
23.5%
 
Computer Software
15.3%
Information Technology and Services
21.1%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Internet
6.0%
Internet
5.4%
Internet
9.9%
Telecommunications
3.9%
 
Telecommunications
4.3%
Financial Services
4.2%
Marketing and Advertising
4.7%
Internet
3.9%
 
Financial Services
4.3%
Hospitality
3.7%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
41.7%
Other
38.9%
Other
49.1%
Other
54.5%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.1%
Zoho Desk
Information Technology and Services
23.5%
Computer Software
10.4%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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