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Compare Jira Service Desk, TeamSupport, Zendesk Support, and ServiceNow

Pricing

 
FOR GROWING TEAMS
$20
/agent/month
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
GET STARTED
$10
/month
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.7
8.4
Ease of Use
Ease of Use
7.8
8.6
8.6
7.4
Ease of Setup
Ease of Setup
7.3
8.4
8.2
7.2
Ease of Admin
Ease of Admin
7.4
8.7
8.3
7.8
Quality of Support
Quality of Support
8.0
8.8
8.3
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
7.6
7.8
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
Zendesk Support
8.7
ServiceNow
8.4
Ease of Use
Jira Service Desk
7.8
TeamSupport
8.6
Zendesk Support
8.6
ServiceNow
7.4
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.4
Zendesk Support
8.2
ServiceNow
7.2
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
Zendesk Support
8.3
ServiceNow
7.8
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
Zendesk Support
8.3
ServiceNow
7.9
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
Zendesk Support
8.4
ServiceNow
8.1
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
Zendesk Support
7.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
40.7%
38.4%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
47.1%
44.9%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
12.1%
16.7%
78.8%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
TeamSupport
Small-Business
40.7%
Mid-Market
47.1%
Enterprise
12.1%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
28.4%
Computer Software
26.5%
Computer Software
17.8%
Information Technology and Services
27.6%
 
Computer Software
15.1%
Information Technology and Services
21.2%
Information Technology and Services
15.2%
Hospital & Health Care
7.5%
 
Internet
6.1%
Internet
5.6%
Internet
10.0%
Higher Education
7.5%
 
Telecommunications
4.3%
Financial Services
4.4%
Marketing and Advertising
4.8%
Computer Software
6.7%
 
Financial Services
4.3%
Hospitality
3.7%
Retail
3.4%
Financial Services
6.1%
 
Other
41.8%
Other
38.6%
Other
48.8%
Other
44.5%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User

Non-Service Desk Users lack access as mentioned above. Configuration really requires the Automation for Jira plugin to create adequate rules. Workflow designer and general administration is good for customization but has an inconsistent UI and is...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos providedNo videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Zendesk Support
No downloads provided
ServiceNow
No downloads provided
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