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Compare Jira Service Desk, TeamSupport, Zendesk Support, and Freshdesk

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.7
8.5
Ease of Use
Ease of Use
7.8
8.6
8.6
8.8
Ease of Setup
Ease of Setup
7.3
8.3
8.2
8.6
Ease of Admin
Ease of Admin
7.4
8.7
8.3
8.7
Quality of Support
Quality of Support
8.0
8.8
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
7.6
8.6
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
Jira Service Desk
7.8
TeamSupport
8.6
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
Zendesk Support
7.6
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.0
TeamSupport
8.3
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
Jira Service Desk
8.0
TeamSupport
8.3
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
Jira Service Desk
7.9
TeamSupport
8.0
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
Jira Service Desk
7.8
TeamSupport
8.3
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
Jira Service Desk
8.0
TeamSupport
8.7
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
Jira Service Desk
8.1
TeamSupport
8.4
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
Jira Service Desk
8.8
TeamSupport
8.8
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
Jira Service Desk
7.4
TeamSupport
8.4
Zendesk Support
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
40.9%
38.6%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
47.3%
44.7%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.4%
11.8%
16.7%
10.9%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%
Zendesk Support
Small-Business
38.6%
Mid-Market
44.7%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
28.4%
Computer Software
26.7%
Computer Software
17.8%
Information Technology and Services
20.4%
 
Computer Software
15.2%
Information Technology and Services
21.0%
Information Technology and Services
15.3%
Computer Software
13.9%
 
Internet
6.1%
Internet
5.7%
Internet
10.0%
Internet
5.9%
 
Telecommunications
4.4%
Financial Services
4.4%
Marketing and Advertising
4.7%
Education Management
3.7%
 
Financial Services
4.4%
Hospitality
3.7%
Retail
3.4%
E-Learning
3.4%
 
Other
41.6%
Other
38.5%
Other
48.8%
Other
52.7%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided
Freshdesk
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