Compare Jira Service Desk, TeamSupport, and Zendesk Support

Pricing

 
FOR GROWING TEAMS
$20
/agent/month
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
GET STARTED
$10
/month
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Jira Service Desk
FOR GROWING TEAMS
$20/agent/month
GET STARTED
$10/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.7
Ease of Use
Ease of Use
7.9
8.7
8.6
Ease of Setup
Ease of Setup
7.3
8.3
8.2
Ease of Admin
Ease of Admin
7.4
8.7
8.3
Quality of Support
Quality of Support
8.0
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
7.6
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
Zendesk Support
8.7
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.7
Zendesk Support
8.6
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
TeamSupport
8.3
Zendesk Support
8.6
Searchable Articles
Jira Service Desk
8.0
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
Jira Service Desk
8.0
TeamSupport
8.0
Zendesk Support
8.2
Interactive FAQs & Forums
Jira Service Desk
7.8
TeamSupport
8.4
Zendesk Support
8.3
Interaction
Web Portals
Jira Service Desk
8.1
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
Jira Service Desk
8.1
TeamSupport
8.5
Zendesk Support
8.5
Tickets and Tagging
Jira Service Desk
8.8
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
Jira Service Desk
7.5
TeamSupport
8.4
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
40.4%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
47.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.2%
12.2%
16.9%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.3%
Enterprise
43.2%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
Zendesk Support
Small-Business
38.2%
Mid-Market
44.9%
Enterprise
16.9%

Reviewers' Industry

 
Information Technology and Services
30.1%
Computer Software
27.8%
Computer Software
17.2%
 
Computer Software
14.1%
Information Technology and Services
21.0%
Information Technology and Services
14.6%
 
Internet
6.3%
Internet
4.8%
Internet
9.4%
 
Financial Services
4.3%
Financial Services
4.4%
Marketing and Advertising
4.7%
 
Telecommunications
3.9%
Hospitality
3.9%
Retail
3.8%
 
Other
41.3%
Other
38.2%
Other
50.2%
Jira Service Desk
Information Technology and Services
30.1%
Computer Software
14.1%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.3%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.6%
Internet
9.4%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

Jira Service Desk
No downloads provided
Zendesk Support
No downloads provided
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