Compare Jira Service Desk, TeamSupport, and ServiceNow

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.4
Ease of Use
Ease of Use
7.9
8.7
7.4
Ease of Setup
Ease of Setup
7.3
8.3
7.2
Ease of Admin
Ease of Admin
7.4
8.7
7.8
Quality of Support
Quality of Support
8.0
8.8
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
7.8
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
ServiceNow
8.4
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.7
ServiceNow
7.4
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
ServiceNow
7.2
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
ServiceNow
7.8
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
ServiceNow
7.9
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
ServiceNow
8.1
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
40.4%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
47.4%
16.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.2%
12.2%
79.0%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.3%
Enterprise
43.2%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
ServiceNow
Small-Business
4.1%
Mid-Market
16.9%
Enterprise
79.0%

Reviewers' Industry

 
Information Technology and Services
30.1%
Computer Software
27.8%
Information Technology and Services
27.9%
 
Computer Software
14.1%
Information Technology and Services
21.0%
Hospital & Health Care
7.0%
 
Internet
6.3%
Internet
4.8%
Higher Education
6.7%
 
Financial Services
4.3%
Financial Services
4.4%
Computer Software
6.5%
 
Telecommunications
3.9%
Hospitality
3.9%
Financial Services
5.4%
 
Other
41.3%
Other
38.2%
Other
46.6%
Jira Service Desk
Information Technology and Services
30.1%
Computer Software
14.1%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.3%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
ServiceNow
Information Technology and Services
27.9%
Hospital & Health Care
7.0%
Higher Education
6.7%
Computer Software
6.5%
Financial Services
5.4%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

G2 User

Chat is awful, searching in a KB database isn't good.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
venkatesh R.
User in Computer Software

The documentation is not arranged correctly. too many e-mails etc.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User

Chat is awful, searching in a KB database isn't good.

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

ServiceNow
No videos provided

Downloads

Jira Service Desk
No downloads provided
ServiceNow
No downloads provided
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