Compare Jira Service Desk, TeamSupport, and BMC Remedy

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
7.9
Ease of Use
Ease of Use
7.9
8.7
7.1
Ease of Setup
Ease of Setup
7.3
8.3
6.9
Ease of Admin
Ease of Admin
7.4
8.7
7.2
Quality of Support
Quality of Support
8.0
8.8
7.4
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
7.9
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
5.9
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
BMC Remedy
7.9
Ease of Use
Jira Service Desk
7.9
TeamSupport
8.7
BMC Remedy
7.1
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
BMC Remedy
6.9
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
BMC Remedy
7.2
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
BMC Remedy
7.4
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
BMC Remedy
7.9
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
40.4%
4.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
47.4%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.2%
12.2%
74.8%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.3%
Enterprise
43.2%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.2%
Enterprise
74.8%

Reviewers' Industry

 
Information Technology and Services
30.1%
Computer Software
27.8%
Information Technology and Services
33.0%
 
Computer Software
14.1%
Information Technology and Services
21.0%
Telecommunications
8.8%
 
Internet
6.3%
Internet
4.8%
Hospital & Health Care
6.6%
 
Financial Services
4.3%
Financial Services
4.4%
Computer Software
4.4%
 
Telecommunications
3.9%
Hospitality
3.9%
Higher Education
4.0%
 
Other
41.3%
Other
38.2%
Other
43.2%
Jira Service Desk
Information Technology and Services
30.1%
Computer Software
14.1%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.3%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%
BMC Remedy
Information Technology and Services
33.0%
Telecommunications
8.8%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
4.0%
Other
43.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
User

Quick session timeout At times improper layout in responsive designs

User

The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our...

User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
User

Quick session timeout At times improper layout in responsive designs

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
User

The calendar is where I spend most of my time and I have many issues with it. One of my biggest is if I create a calendar event in a ticket with a "start date/time", it automatically defaults to a two hour time block and I cannot edit this. Not all of our...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

BMC Remedy
No videos provided

Downloads

Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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