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Compare Jira Service Desk vs TeamSupport
See this
comparison of Jira Service Desk vs. TeamSupport
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 448 reviews. TeamSupport rates 4.3/5 stars with 521 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
Support Desk
$50
/ agent / month billed annually
 
FOR GROWING TEAMS
$20
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
Ease of Use
Ease of Use
7.8
8.6
Ease of Setup
Ease of Setup
7.3
8.3
Ease of Admin
Ease of Admin
7.4
8.7
Quality of Support
Quality of Support
8.0
8.8
Ease of Doing Business With
Ease of Doing Business With
8.2
9.2
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
Meets Requirements
Jira Service Desk
8.5
TeamSupport
8.6
Ease of Use
Jira Service Desk
7.8
TeamSupport
8.6
Ease of Setup
Jira Service Desk
7.3
TeamSupport
8.3
Ease of Admin
Jira Service Desk
7.4
TeamSupport
8.7
Quality of Support
Jira Service Desk
8.0
TeamSupport
8.8
Ease of Doing Business With
Jira Service Desk
8.2
TeamSupport
9.2
Product Direction (% positive)
Jira Service Desk
7.8
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.0
TeamSupport
8.3
Searchable Articles
Jira Service Desk
8.0
TeamSupport
8.3
Community Forums
Jira Service Desk
7.9
TeamSupport
8.0
Interactive FAQs & Forums
Jira Service Desk
7.8
TeamSupport
8.3
Interaction
Web Portals
Jira Service Desk
8.0
TeamSupport
8.7
Forum to Reponse
Jira Service Desk
8.1
TeamSupport
8.4
Tickets and Tagging
Jira Service Desk
8.8
TeamSupport
8.8
Live Chat
Jira Service Desk
7.4
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.4%
11.8%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
28.4%
Computer Software
26.7%
 
Computer Software
15.2%
Information Technology and Services
21.0%
 
Internet
6.1%
Internet
5.7%
 
Telecommunications
4.4%
Financial Services
4.4%
 
Financial Services
4.4%
Hospitality
3.7%
 
Other
41.6%
Other
38.5%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Jira Service Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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