Compare Jira Service Desk vs Talkus

See this
comparison of Jira Service Desk vs. Talkus
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 465 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
Ease of Use
Ease of Use
7.9
9.2
Ease of Setup
Ease of Setup
7.3
9.5
Ease of Admin
Ease of Admin
7.4
8.8
Quality of Support
Quality of Support
8.0
9.3
Ease of Doing Business With
Ease of Doing Business With
8.2
9.8
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Jira Service Desk
8.5
Talkus
8.9
Ease of Use
Jira Service Desk
7.9
Talkus
9.2
Ease of Setup
Jira Service Desk
7.3
Talkus
9.5
Ease of Admin
Jira Service Desk
7.4
Talkus
8.8
Quality of Support
Jira Service Desk
8.0
Talkus
9.3
Ease of Doing Business With
Jira Service Desk
8.2
Talkus
9.8
Product Direction (% positive)
Jira Service Desk
7.8
Talkus
10.0

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Talkus
Not enough data available
Searchable Articles
Jira Service Desk
8.0
Talkus
Not enough data available
Community Forums
Jira Service Desk
8.0
Talkus
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
7.8
Talkus
Not enough data available
Interaction
Web Portals
Jira Service Desk
8.1
Talkus
Not enough data available
Forum to Reponse
Jira Service Desk
8.1
Talkus
Not enough data available
Tickets and Tagging
Jira Service Desk
8.8
Talkus
Not enough data available
Live Chat
Jira Service Desk
7.5
Talkus
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.3%
8.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.3%
Enterprise
43.3%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Information Technology and Services
29.9%
Internet
25.0%
 
Computer Software
14.0%
Logistics and Supply Chain
16.7%
 
Internet
6.2%
Marketing and Advertising
8.3%
 
Financial Services
4.3%
Leisure, Travel & Tourism
8.3%
 
Telecommunications
4.1%
Information Technology and Services
8.3%
 
Other
41.5%
Other
33.3%
Jira Service Desk
Information Technology and Services
29.9%
Computer Software
14.0%
Internet
6.2%
Financial Services
4.3%
Telecommunications
4.1%
Other
41.5%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Most Helpful Critical Review
Sanket M.
Administrator in Internet

Lack of predefined templates and ease of navigation

Damien C.
User in Information Technology and Services

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Sanket M.
Administrator in Internet

Lack of predefined templates and ease of navigation

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Damien C.
User in Information Technology and Services

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

Screenshots

 
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