Compare Jira Service Desk, Solvvy, and Spiceworks Help Desk

Pricing

 
GET STARTED
$10
/month
YOU HOST IT
Free
 
FOR GROWING TEAMS
$20
/agent/month
Spiceworks Hosts It
Free
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Solvvy
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
8.6
Ease of Use
Ease of Use
7.9
8.8
8.7
Ease of Setup
Ease of Setup
7.3
8.5
8.7
Ease of Admin
Ease of Admin
7.4
9.0
8.8
Quality of Support
Quality of Support
8.0
9.5
8.4
Ease of Doing Business With
Ease of Doing Business With
8.2
9.5
8.9
Product Direction (% positive)
Product Direction (% positive)
7.9
8.9
8.1
Meets Requirements
Jira Service Desk
8.5
Solvvy
8.8
Spiceworks Help Desk
8.6
Ease of Use
Jira Service Desk
7.9
Solvvy
8.8
Spiceworks Help Desk
8.7
Ease of Setup
Jira Service Desk
7.3
Solvvy
8.5
Spiceworks Help Desk
8.7
Ease of Admin
Jira Service Desk
7.4
Solvvy
9.0
Spiceworks Help Desk
8.8
Quality of Support
Jira Service Desk
8.0
Solvvy
9.5
Spiceworks Help Desk
8.4
Ease of Doing Business With
Jira Service Desk
8.2
Solvvy
9.5
Spiceworks Help Desk
8.9
Product Direction (% positive)
Jira Service Desk
7.9
Solvvy
8.9
Spiceworks Help Desk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
12.9%
21.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
87.1%
65.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.3%
0%
12.9%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.2%
Enterprise
43.3%
Solvvy
Small-Business
12.9%
Mid-Market
87.1%
Enterprise
0%
Spiceworks Help Desk
Small-Business
21.5%
Mid-Market
65.6%
Enterprise
12.9%

Reviewers' Industry

 
Information Technology and Services
29.5%
Internet
22.6%
Information Technology and Services
19.7%
 
Computer Software
13.9%
Computer Software
22.6%
Education Management
8.2%
 
Internet
6.3%
Retail
12.9%
Higher Education
5.4%
 
Financial Services
4.2%
Health, Wellness and Fitness
6.5%
Hospital & Health Care
5.0%
 
Telecommunications
4.0%
Food & Beverages
6.5%
Retail
2.5%
 
Other
42.0%
Other
29.0%
Other
59.1%
Jira Service Desk
Information Technology and Services
29.5%
Computer Software
13.9%
Internet
6.3%
Financial Services
4.2%
Telecommunications
4.0%
Other
42.0%
Solvvy
Internet
22.6%
Computer Software
22.6%
Retail
12.9%
Health, Wellness and Fitness
6.5%
Food & Beverages
6.5%
Other
29.0%
Spiceworks Help Desk
Information Technology and Services
19.7%
Education Management
8.2%
Higher Education
5.4%
Hospital & Health Care
5.0%
Retail
2.5%
Other
59.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G
Administrator

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Most Helpful Critical Review
GM
Executive Sponsor in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

GI
Administrator in Internet

Their user experience for the customer has declined since we first joined. Customers complain regularly about the experience now, and even though we might see 15% customers getting their answers straight away, that means 85% of our customers are just having...

Nick A.
Administrator in Higher Education

The ads were really a turn off. I get it, its their revenue stream. When I was using it, there was no option to pay to remove the ads. My users really disliked having the ads.

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
GM
Executive Sponsor in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

Solvvy
Most Helpful Favorable Review
G
Administrator

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
GI
Administrator in Internet

Their user experience for the customer has declined since we first joined. Customers complain regularly about the experience now, and even though we might see 15% customers getting their answers straight away, that means 85% of our customers are just having...

Spiceworks Help Desk
Most Helpful Favorable Review
Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Nick A.
Administrator in Higher Education

The ads were really a turn off. I get it, its their revenue stream. When I was using it, there was no option to pay to remove the ads. My users really disliked having the ads.

Screenshots

 
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Videos

 No videos provided
No videos provided
Jira Service Desk
No videos provided
Solvvy
Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
Jira Service Desk
No downloads provided
Spiceworks Help Desk
No downloads provided
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