Compare Jira Service Desk vs Solvvy

See this
comparison of Jira Service Desk vs. Solvvy
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 470 reviews. Solvvy rates 4.8/5 stars with 28 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
Ease of Use
Ease of Use
7.9
8.9
Ease of Setup
Ease of Setup
7.3
8.6
Ease of Admin
Ease of Admin
7.4
9.1
Quality of Support
Quality of Support
8.0
9.5
Ease of Doing Business With
Ease of Doing Business With
8.2
9.5
Product Direction (% positive)
Product Direction (% positive)
7.9
9.2
Meets Requirements
Jira Service Desk
8.5
Solvvy
8.9
Ease of Use
Jira Service Desk
7.9
Solvvy
8.9
Ease of Setup
Jira Service Desk
7.3
Solvvy
8.6
Ease of Admin
Jira Service Desk
7.4
Solvvy
9.1
Quality of Support
Jira Service Desk
8.0
Solvvy
9.5
Ease of Doing Business With
Jira Service Desk
8.2
Solvvy
9.5
Product Direction (% positive)
Jira Service Desk
7.9
Solvvy
9.2

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Solvvy
Not enough data available
Searchable Articles
Jira Service Desk
8.0
Solvvy
9.0
Community Forums
Jira Service Desk
8.0
Solvvy
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
7.8
Solvvy
8.6
Interaction
Web Portals
Jira Service Desk
8.1
Solvvy
9.5
Forum to Reponse
Jira Service Desk
8.1
Solvvy
Not enough data available
Tickets and Tagging
Jira Service Desk
8.8
Solvvy
9.0
Live Chat
Jira Service Desk
7.5
Solvvy
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
14.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
85.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.1%
0%
Jira Service Desk
Small-Business
16.6%
Mid-Market
40.3%
Enterprise
43.1%
Solvvy
Small-Business
14.3%
Mid-Market
85.7%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
29.6%
Internet
25.0%
 
Computer Software
14.0%
Computer Software
21.4%
 
Internet
6.2%
Retail
14.3%
 
Financial Services
4.3%
Health, Wellness and Fitness
7.1%
 
Telecommunications
4.0%
Food & Beverages
7.1%
 
Other
41.9%
Other
25.0%
Jira Service Desk
Information Technology and Services
29.6%
Computer Software
14.0%
Internet
6.2%
Financial Services
4.3%
Telecommunications
4.0%
Other
41.9%
Solvvy
Internet
25.0%
Computer Software
21.4%
Retail
14.3%
Health, Wellness and Fitness
7.1%
Food & Beverages
7.1%
Other
25.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Jessica H.
Executive Sponsor in Internet

The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a...

Most Helpful Critical Review
Most Helpful Critical Review
User

Everything is so poorly built the features are built for 1960 and dont work for modern day IT

Ashley H.
User in Food & Beverages

Still trying to figure out the best way to report on metrics, but the new dashboard has helped with this tremendously.

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
User

Everything is so poorly built the features are built for 1960 and dont work for modern day IT

Solvvy
Most Helpful Favorable Review
Jessica H.
Executive Sponsor in Internet

The UI for end-users is simple, direct, and walks them through the experience seamlessly. Dashboards are insightful and provide you with all the stats you need over any given time period. The MVP feature has been the training model though. Even with a...

Most Helpful Critical Review
Ashley H.
User in Food & Beverages

Still trying to figure out the best way to report on metrics, but the new dashboard has helped with this tremendously.

Screenshots

 
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Videos

 No videos provided
Jira Service Desk
No videos provided
Solvvy
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