Compare Jira Service Desk vs ServiceNow

See this
comparison of Jira Service Desk vs. ServiceNow
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 455 reviews. ServiceNow rates 3.9/5 stars with 552 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.4
Ease of Use
Ease of Use
7.9
7.4
Ease of Setup
Ease of Setup
7.3
7.2
Ease of Admin
Ease of Admin
7.4
7.8
Quality of Support
Quality of Support
8.0
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
8.1
Product Direction (% positive)
Product Direction (% positive)
7.9
7.8
Meets Requirements
Jira Service Desk
8.5
ServiceNow
8.4
Ease of Use
Jira Service Desk
7.9
ServiceNow
7.4
Ease of Setup
Jira Service Desk
7.3
ServiceNow
7.2
Ease of Admin
Jira Service Desk
7.4
ServiceNow
7.8
Quality of Support
Jira Service Desk
8.0
ServiceNow
7.9
Ease of Doing Business With
Jira Service Desk
8.2
ServiceNow
8.1
Product Direction (% positive)
Jira Service Desk
7.9
ServiceNow
7.8

Features

Incident Management
Automate Ticket Routing
Jira Service Desk
8.6
ServiceNow
8.6
Ticket Prioritization
Jira Service Desk
8.6
ServiceNow
8.6
Ticket Notifications
Jira Service Desk
8.5
ServiceNow
8.7
Knowledge Base
Jira Service Desk
8.1
ServiceNow
7.9
Knowledge Base/Ticket Integration
Jira Service Desk
8.1
ServiceNow
7.9
Reporting
Dashboards
Jira Service Desk
8.3
ServiceNow
8.1
Time Tracking
Jira Service Desk
8.3
ServiceNow
8.1
Surveys
Jira Service Desk
7.6
ServiceNow
7.4
Access & Usability
Mobile
Jira Service Desk
7.5
ServiceNow
7.1
Self Service
Jira Service Desk
8.3
ServiceNow
8.0
Active Directory
Jira Service Desk
8.2
ServiceNow
8.2
Multi-Channel Access
Jira Service Desk
7.9
ServiceNow
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.2%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.1%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.7%
79.1%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
ServiceNow
Small-Business
3.8%
Mid-Market
17.1%
Enterprise
79.1%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
27.6%
 
Computer Software
15.3%
Hospital & Health Care
7.5%
 
Internet
6.0%
Higher Education
7.5%
 
Telecommunications
4.3%
Computer Software
6.8%
 
Financial Services
4.3%
Financial Services
6.1%
 
Other
41.7%
Other
44.6%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.8%
Financial Services
6.1%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Jared H.
User in Government Administration

Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application

Screenshots

 
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