Compare Jira Service Desk vs SAP Solution Manager

See this
comparison of Jira Service Desk vs. SAP Solution Manager
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 474 reviews. SAP Solution Manager rates 3.9/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
SAP Solution Manager
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
Ease of Use
Ease of Use
7.9
7.3
Ease of Setup
Ease of Setup
7.3
Not enough data available
Ease of Admin
Ease of Admin
7.4
Not enough data available
Quality of Support
Quality of Support
8.0
6.7
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.9
Not enough data available
Meets Requirements
Jira Service Desk
8.5
SAP Solution Manager
8.7
Ease of Use
Jira Service Desk
7.9
SAP Solution Manager
7.3
Ease of Setup
Jira Service Desk
7.3
SAP Solution Manager
Not enough data available
Ease of Admin
Jira Service Desk
7.4
SAP Solution Manager
Not enough data available
Quality of Support
Jira Service Desk
8.0
SAP Solution Manager
6.7
Ease of Doing Business With
Jira Service Desk
8.2
SAP Solution Manager
Not enough data available
Product Direction (% positive)
Jira Service Desk
7.9
SAP Solution Manager
Not enough data available

Features

Administration
Change Management
Jira Service Desk
8.7
SAP Solution Manager
8.3
Asset Management
Jira Service Desk
8.6
SAP Solution Manager
8.0
Reports & Analytics
Jira Service Desk
8.2
SAP Solution Manager
Not enough data available
Service Desk
Help Desk
Jira Service Desk
8.4
SAP Solution Manager
6.7
Incident Reports
Jira Service Desk
8.5
SAP Solution Manager
7.7
Process Workflow
Jira Service Desk
8.2
SAP Solution Manager
7.7
Management
Reporting
Jira Service Desk
8.5
SAP Solution Manager
Not enough data available
Administration Console
Jira Service Desk
8.8
SAP Solution Manager
Not enough data available
Access Management
Jira Service Desk
8.1
SAP Solution Manager
Not enough data available
Asset Management
Jira Service Desk
8.3
SAP Solution Manager
Not enough data available
Policy Dictation
Jira Service Desk
8.1
SAP Solution Manager
Not enough data available
Functionality
Ticketing System
Jira Service Desk
8.3
SAP Solution Manager
Not enough data available
Performance Logging
Jira Service Desk
8.6
SAP Solution Manager
Not enough data available
Alerting
Jira Service Desk
8.3
SAP Solution Manager
Not enough data available
Automation
Jira Service Desk
7.6
SAP Solution Manager
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.3%
80.0%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.2%
Enterprise
43.3%
SAP Solution Manager
Small-Business
0%
Mid-Market
20.0%
Enterprise
80.0%

Reviewers' Industry

 
Information Technology and Services
29.5%
Marketing and Advertising
20.0%
 
Computer Software
13.9%
Management Consulting
20.0%
 
Internet
6.3%
Hospital & Health Care
20.0%
 
Financial Services
4.2%
Cosmetics
20.0%
 
Telecommunications
4.0%
Biotechnology
20.0%
 
Other
42.0%
Other
0.0%
Jira Service Desk
Information Technology and Services
29.5%
Computer Software
13.9%
Internet
6.3%
Financial Services
4.2%
Telecommunications
4.0%
Other
42.0%
SAP Solution Manager
Marketing and Advertising
20.0%
Management Consulting
20.0%
Hospital & Health Care
20.0%
Cosmetics
20.0%
Biotechnology
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

GM
User in Management Consulting

Capabilities to manage changes within SAP landscape fostering governance and appropriated management of requests

Most Helpful Critical Review
Most Helpful Critical Review
GI
User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

G
User

It is still not very user friendly. The process a could be a little time consuming.

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
GI
User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

SAP Solution Manager
Most Helpful Favorable Review
GM
User in Management Consulting

Capabilities to manage changes within SAP landscape fostering governance and appropriated management of requests

Most Helpful Critical Review
G
User

It is still not very user friendly. The process a could be a little time consuming.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
No screenshots provided
SAP Solution Manager
No screenshots provided
Ask Jira Service Desk a QuestionContact Jira Service DeskRequest More InformationRequest More Information