Compare Jira Service Desk vs Salesforce Customer Self-Service

See this
comparison of Jira Service Desk vs. Salesforce Customer Self-Service
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 471 reviews. Salesforce Customer Self-Service rates 4.1/5 stars with 72 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Salesforce Customer Self-Service
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.4
Ease of Use
Ease of Use
7.9
8.0
Ease of Setup
Ease of Setup
7.3
8.5
Ease of Admin
Ease of Admin
7.4
8.5
Quality of Support
Quality of Support
8.0
8.3
Ease of Doing Business With
Ease of Doing Business With
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
7.9
6.6
Meets Requirements
Jira Service Desk
8.5
Salesforce Customer Self-Service
8.4
Ease of Use
Jira Service Desk
7.9
Salesforce Customer Self-Service
8.0
Ease of Setup
Jira Service Desk
7.3
Salesforce Customer Self-Service
8.5
Ease of Admin
Jira Service Desk
7.4
Salesforce Customer Self-Service
8.5
Quality of Support
Jira Service Desk
8.0
Salesforce Customer Self-Service
8.3
Ease of Doing Business With
Jira Service Desk
8.2
Salesforce Customer Self-Service
9.1
Product Direction (% positive)
Jira Service Desk
7.9
Salesforce Customer Self-Service
6.6

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Salesforce Customer Self-Service
8.3
Searchable Articles
Jira Service Desk
8.0
Salesforce Customer Self-Service
7.6
Community Forums
Jira Service Desk
8.0
Salesforce Customer Self-Service
8.0
Interactive FAQs & Forums
Jira Service Desk
7.8
Salesforce Customer Self-Service
7.8
Interaction
Web Portals
Jira Service Desk
8.1
Salesforce Customer Self-Service
8.1
Forum to Reponse
Jira Service Desk
8.1
Salesforce Customer Self-Service
8.1
Tickets and Tagging
Jira Service Desk
8.8
Salesforce Customer Self-Service
8.5
Live Chat
Jira Service Desk
7.5
Salesforce Customer Self-Service
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.6%
31.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
44.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.2%
23.6%
Jira Service Desk
Small-Business
16.6%
Mid-Market
40.2%
Enterprise
43.2%
Salesforce Customer Self-Service
Small-Business
31.9%
Mid-Market
44.4%
Enterprise
23.6%

Reviewers' Industry

 
Information Technology and Services
29.5%
Non-Profit Organization Management
8.3%
 
Computer Software
14.0%
Financial Services
8.3%
 
Internet
6.4%
Computer Software
8.3%
 
Financial Services
4.2%
Retail
6.9%
 
Telecommunications
4.0%
Entertainment
6.9%
 
Other
41.8%
Other
61.1%
Jira Service Desk
Information Technology and Services
29.5%
Computer Software
14.0%
Internet
6.4%
Financial Services
4.2%
Telecommunications
4.0%
Other
41.8%
Salesforce Customer Self-Service
Non-Profit Organization Management
8.3%
Financial Services
8.3%
Computer Software
8.3%
Retail
6.9%
Entertainment
6.9%
Other
61.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

User in Capital Markets

I appreciate the ease of this service - Salesforce is a terrific platform & this particular service is fully equipped to help customers. They make everything really easy!

Most Helpful Critical Review
Most Helpful Critical Review
Abhimanyu S.
Administrator in Internet

Having said that, I think Service desk doesn't have enough functionality. It isn't easy to use and to setup, and when you succeed it is very limited. The fields are terribly limiting and formatted in a very specific way.

Agency in Entertainment

In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Abhimanyu S.
Administrator in Internet

Having said that, I think Service desk doesn't have enough functionality. It isn't easy to use and to setup, and when you succeed it is very limited. The fields are terribly limiting and formatted in a very specific way.

Salesforce Customer Self-Service
Most Helpful Favorable Review
User in Capital Markets

I appreciate the ease of this service - Salesforce is a terrific platform & this particular service is fully equipped to help customers. They make everything really easy!

Most Helpful Critical Review
Agency in Entertainment

In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a...

Screenshots

 
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No screenshots provided
Salesforce Customer Self-Service
No screenshots provided
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