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|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Non-Profit Organization Management
|Most Helpful Favorable Review|
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...
User in Capital Markets
I appreciate the ease of this service - Salesforce is a terrific platform & this particular service is fully equipped to help customers. They make everything really easy!
|Most Helpful Critical Review|
Having said that, I think Service desk doesn't have enough functionality. It isn't easy to use and to setup, and when you succeed it is very limited. The fields are terribly limiting and formatted in a very specific way.
Agency in Entertainment
In personal consulting, or consulting in general that doesn't service large companies, nothing can really make up for effective human interactions and a personal call when a customer needs help. The product could be used to resolve small issues, but for a...
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