Compare Jira Service Desk vs Oracle Service Cloud (formerly RightNow)

See this
comparison of Jira Service Desk vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 465 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 89 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.2
Ease of Use
Ease of Use
7.9
7.8
Ease of Setup
Ease of Setup
7.3
6.8
Ease of Admin
Ease of Admin
7.4
7.3
Quality of Support
Quality of Support
8.0
7.2
Ease of Doing Business With
Ease of Doing Business With
8.2
7.3
Product Direction (% positive)
Product Direction (% positive)
7.8
6.0
Meets Requirements
Jira Service Desk
8.5
Oracle Service Cloud (formerly RightNow)
8.2
Ease of Use
Jira Service Desk
7.9
Oracle Service Cloud (formerly RightNow)
7.8
Ease of Setup
Jira Service Desk
7.3
Oracle Service Cloud (formerly RightNow)
6.8
Ease of Admin
Jira Service Desk
7.4
Oracle Service Cloud (formerly RightNow)
7.3
Quality of Support
Jira Service Desk
8.0
Oracle Service Cloud (formerly RightNow)
7.2
Ease of Doing Business With
Jira Service Desk
8.2
Oracle Service Cloud (formerly RightNow)
7.3
Product Direction (% positive)
Jira Service Desk
7.8
Oracle Service Cloud (formerly RightNow)
6.0

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Oracle Service Cloud (formerly RightNow)
8.1
Searchable Articles
Jira Service Desk
8.0
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
Jira Service Desk
8.0
Oracle Service Cloud (formerly RightNow)
7.3
Interactive FAQs & Forums
Jira Service Desk
7.8
Oracle Service Cloud (formerly RightNow)
8.0
Interaction
Web Portals
Jira Service Desk
8.1
Oracle Service Cloud (formerly RightNow)
7.9
Forum to Reponse
Jira Service Desk
8.1
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
Jira Service Desk
8.8
Oracle Service Cloud (formerly RightNow)
8.3
Live Chat
Jira Service Desk
7.5
Oracle Service Cloud (formerly RightNow)
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.4%
5.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
34.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.3%
59.8%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.3%
Enterprise
43.3%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.7%
Mid-Market
34.5%
Enterprise
59.8%

Reviewers' Industry

 
Information Technology and Services
29.9%
Retail
15.7%
 
Computer Software
14.0%
Information Technology and Services
15.7%
 
Internet
6.2%
Computer Software
9.0%
 
Financial Services
4.3%
Financial Services
4.5%
 
Telecommunications
4.1%
Consumer Electronics
3.4%
 
Other
41.5%
Other
51.7%
Jira Service Desk
Information Technology and Services
29.9%
Computer Software
14.0%
Internet
6.2%
Financial Services
4.3%
Telecommunications
4.1%
Other
41.5%
Oracle Service Cloud (formerly RightNow)
Retail
15.7%
Information Technology and Services
15.7%
Computer Software
9.0%
Financial Services
4.5%
Consumer Electronics
3.4%
Other
51.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Sanket M.
Administrator in Internet

Lack of predefined templates and ease of navigation

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Sanket M.
Administrator in Internet

Lack of predefined templates and ease of navigation

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

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Oracle Service Cloud (formerly RightNow)
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