Link copied to clipboard # Jira Service Management vs Opsgenie Comparison - What are their main differences? Share [ Export ](/compare/jira-service-management/opsgenie/export.csv) Jira Service ManagementOpsgenie[+ Add Product](#) Pricing **Jira Service Management** Free Trial **0** /agent/month · Free **20** /agent/month · Standard **40** /agent/month · Premium **$$$** · Enterprise Show more **Opsgenie** Free Trial No pricing available **Pricing Insights** from reviews Perceived Cost **Jira Service Management** $$$$$ **Opsgenie** $$$$$ Average Discount **Jira Service Management** 11% **Opsgenie** 16%5% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Jira Service Management** 6 months Based on 100 responses **Opsgenie** 6 months Based on 100 responses Return on Investment **Jira Service Management** 6 months Based on 100 responses **Opsgenie** 6 months Based on 100 responses **Pros & Cons** from reviews **Jira Service Management** [ Ease of Use (49) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[ Integrations (33) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[ Learning Curve (35) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[ Complexity (29) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews) **Opsgenie** [ Alerting System (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1997369&qs=pros-and-cons#reviews)[ Alert Management (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=1367432&qs=pros-and-cons#reviews)[ Learning Curve (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417060&qs=pros-and-cons#reviews)[ Steep Learning Curve (1) ](https://www.g2.com/products/opsgenie/reviews?filters%5Bsentiment_snippet%5D=2417063&qs=pros-and-cons#reviews) Integrations **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) **Opsgenie** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aebfa0060e4d177ff850535a1cd26ec3/google-stackdriver-incident-response-and-management.jpg "Product Avatar Image") Google Stackdriver Incident... ](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1af93b9b76cef2168c54033742775395/graylog.jpg "Product Avatar Image") Graylog ](https://www.g2.com/products/graylog/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image") LibreNMS ](https://www.g2.com/products/librenms/reviews)[ View all ](https://www.g2.com/products/opsgenie/integrations) Screenshots **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **Opsgenie** ![Opsgenie screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115335/Screen-Shot-2019-08-29-at-1.38.15-PM.png) **Ratings** from reviews Meets Requirements **Jira Service Management** **8.8** /10 Based on 890 responses **Opsgenie** **8.8** /10 Based on 41 responses Ease of Use **Jira Service Management** **8.3** /10 Based on 897 responses **Opsgenie** **8.4** /10 Based on 41 responses Ease of Setup **Jira Service Management** **8.1** /10 Based on 504 responses **Opsgenie** **8.2** /10 Based on 25 responses Ease of Admin **Jira Service Management** **8.0** /10 Based on 374 responses **Opsgenie** **8.6** /10 Based on 23 responses Quality of Support **Jira Service Management** **8.4** /10 Based on 771 responses **Opsgenie** **8.5** /10 Based on 31 responses Has the product been a good partner in doing business? **Jira Service Management** **8.7** /10 Based on 351 responses **Opsgenie** **8.6** /10 Based on 22 responses Product Direction (% positive) **Jira Service Management** **8.7** /10 Based on 849 responses **Opsgenie** **9.1** /10 Based on 38 responses **Features** ratings from reviews Incident Management **8.7** /10 Based on 167 responses **8.5** /10 Based on 33 responses Help Desk **8.7** /10 Based on 121 responses Not enough data IT Service Management (ITSM) Tools **8.7** /10 Based on 206 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free IT Alerting **8.6** /10 Based on 26 responses Not enough data Service Desk **8.5** /10 Based on 378 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 18.9% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 18.9% Mid-Market(51-1000 emp.) 43.3% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 17.0% Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 17.0% **Reviewers' Industry** [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 31.0% Computer Software 16.2% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.3% [![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews) Opsgenie Computer Software 25.0% Information Technology and Services 17.3% Telecommunications 11.5% Retail 7.7% Computer & Network Security 5.8% Other 32.7% Alternatives **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) **Opsgenie Alternatives** ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") [ PagerDuty ](/products/pagerduty/reviews) ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") [ xMatters ](/products/xmatters/reviews) ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)") [ SolarWinds IT Incident... ](/products/solarwinds-it-incident-response-squadcast/reviews) ![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call") [ Splunk On-Call ](/products/splunk-on-call/reviews) ## Jira Service Management vs Opsgenie FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Jira Service Management vs Opsgenie? Jira Service Management is distinguished by its broader service desk capabilities and higher review volume, while Opsgenie is focused on incident alerting and on-call management. | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | | --- | --- | | 4.3/5 (991 reviews) | 4.2/5 (54 reviews) | | Mid-Market | Mid-Market | | 8.0 | 8.1 | | 8.4 | 8.4 | | Ease of Use (46 all-time mentions) | Alerting System (recent reviews) | ### How do the pricing models of Jira Service Management and Opsgenie compare? Jira Service Management is rated higher for value by reviewers, with a stronger satisfaction score on price and cost-related dimensions. - **Jira Service Management:** In recent reviews, several reviewers mention concerns about rising costs as user counts and premium features increase, but many still find the value justified by its broad feature set and integration capabilities. - **Opsgenie:** Reviewers frequently cite the licensing cost as high for small organizations, with some essential features locked behind higher-tier plans, impacting perceived value for budget-conscious teams. - **Switching reasons:** Several reviewers note switching to Opsgenie from PagerDuty to consolidate products under the Atlassian suite and reduce overall costs. ### What are the best alternatives to Jira Service Management and Opsgenie? The top three alternatives to Jira Service Management and Opsgenie are PagerDuty, Freshservice, and ManageEngine. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Pricing can become expensive as the number of agents and premium features increases | Ease of Use (46 all-time mentions) | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | Licensing cost is high for small organizations; some features require higher-tier plans | Alerting System (recent reviews) | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | — | Incident response and alerting | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | User-friendly interface and automation | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | Comprehensive ITSM features | ### Which Service Desk features should I prioritize when comparing Jira Service Management and Opsgenie? Buyers should prioritize automation, integrations, ticket management, alerting/on-call management, and reporting when comparing Jira Service Management and Opsgenie. - **Automation:** Jira Service Management is cited in 31 all-time reviews for automation, while Opsgenie is mentioned for automation in recent reviews. - **Integrations:** Jira Service Management has 32 all-time mentions for integrations; Opsgenie is also cited for integrations in recent reviews. - **Ticket Management:** Jira Service Management is mentioned in 31 all-time reviews for ticket management; Opsgenie is not cited for this feature. - **Alerting/On-Call Management:** Opsgenie is highlighted for its alerting system and on-call services in recent reviews; Jira Service Management is not cited for this feature. - **Reporting:** Reporting is a frequently discussed feature in Jira Service Management reviews, with several reviewers noting its importance and limitations. ### What are the pros and cons of Jira Service Management vs Opsgenie? Jira Service Management's headline strength is its ease of use and broad service desk capabilities, while Opsgenie excels in alerting and on-call management. - **Jira Service Management strengths:** Ease of Use (46 all-time mentions), Integrations (32), Automation (31), Ticket Management (31), Tracking Ease (29), Features (28), Efficiency (26), Customer Support (25), Team Collaboration (22), Customization (18). - **Jira Service Management trade-offs:** Learning Curve (33), Complexity (28), Steep Learning Curve (27), Complex Setup (22), Complex UI (16), higher costs as user count and features increase. - **Opsgenie strengths:** Alerting System, Alert Management, Automation, Easy Integrations, On-Call Services (all recent reviews). - **Opsgenie trade-offs:** Learning Curve, Steep Learning Curve (recent reviews), high licensing cost for small organizations, some features require higher-tier plans, and limited advanced AI-driven features compared to newer tools. ### Is Jira Service Management or Opsgenie better for small businesses? Jira Service Management is a better fit for small businesses based on its broader feature set and reviewer sentiment in the mid-market segment. - **Jira Service Management:** Largest reviewer segment is Mid-Market; reviewers highlight its ability to centralize requests, automate workflows, and improve efficiency, though some note complexity for smaller teams. - **Opsgenie:** Largest reviewer segment is Mid-Market; reviewers frequently mention high licensing costs as a barrier for small organizations and note that some features are only available in higher-tier plans. ### Which Service Desk platform has better integrations? Jira Service Management is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **Jira Service Management:** 501+ G2 reviews mention its Jira integration, 67+ mention Confluence, and 21+ mention Slack. - **Opsgenie:** Slack, Jira, and Zabbix are cited in recent reviews, with Slack integration mentioned in 13+ reviews and Jira in 8+ reviews. ### How do Jira Service Management and Opsgenie compare on customer support? Jira Service Management and Opsgenie are rated equally on Quality of Support, both scoring 8.4, indicating parity in reviewer satisfaction. - **Jira Service Management:** Reviewers frequently mention responsive support and helpful documentation, though some note that support can be slow or less effective for complex issues. - **Opsgenie:** Reviewers describe support as generally responsive and helpful, with some noting variability in response speed depending on the support plan. ### Which is easier to implement, Jira Service Management or Opsgenie? Jira Service Management and Opsgenie score within a tenth of a point on Ease of Setup (8.0 vs 8.1), indicating near parity in implementation experience. - **Jira Service Management:** Reviewers describe the setup as straightforward for basic use but note that advanced configuration and customization can be complex and time-consuming. - **Opsgenie:** Reviewers highlight easy initial setup, especially for on-call scheduling and integrations, but mention a learning curve for advanced configurations and escalation policies. ### Which product has better Reporting? Jira Service Management is more frequently cited for Reporting, with reviewers noting both its strengths and limitations in this area. - **Jira Service Management:** Reporting is a recurring theme in reviews, with several reviewers highlighting its real-time dashboards and visibility, but also noting limitations in flexibility and custom metrics. - **Opsgenie:** Reviewers mention dynamic reporting and analytics capabilities, but with less frequency and detail compared to Jira Service Management.