Compare Jira Service Desk vs OpsGenie

See this
comparison of Jira Service Desk vs. OpsGenie
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 457 reviews. OpsGenie rates 4.6/5 stars with 83 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
OpsGenie
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.1
Ease of Use
Ease of Use
7.9
8.5
Ease of Setup
Ease of Setup
7.3
8.3
Ease of Admin
Ease of Admin
7.4
8.6
Quality of Support
Quality of Support
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.2
9.4
Product Direction (% positive)
Product Direction (% positive)
7.8
9.1
Meets Requirements
Jira Service Desk
8.5
OpsGenie
9.1
Ease of Use
Jira Service Desk
7.9
OpsGenie
8.5
Ease of Setup
Jira Service Desk
7.3
OpsGenie
8.3
Ease of Admin
Jira Service Desk
7.4
OpsGenie
8.6
Quality of Support
Jira Service Desk
8.0
OpsGenie
9.2
Ease of Doing Business With
Jira Service Desk
8.2
OpsGenie
9.4
Product Direction (% positive)
Jira Service Desk
7.8
OpsGenie
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
26.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.2%
51.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.7%
21.7%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.2%
Enterprise
43.7%
OpsGenie
Small-Business
26.5%
Mid-Market
51.8%
Enterprise
21.7%

Reviewers' Industry

 
Information Technology and Services
28.3%
Information Technology and Services
36.3%
 
Computer Software
15.3%
Internet
14.6%
 
Internet
6.0%
Computer Software
14.6%
 
Telecommunications
4.3%
Telecommunications
8.9%
 
Financial Services
4.3%
Financial Services
6.4%
 
Other
41.9%
Other
19.1%
Jira Service Desk
Information Technology and Services
28.3%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.9%
OpsGenie
Information Technology and Services
36.3%
Internet
14.6%
Computer Software
14.6%
Telecommunications
8.9%
Financial Services
6.4%
Other
19.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Internet

All the ways we have to notify on-call is just awesome ! We have a good number of integrations.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

G2 User in Computer Software

Would like to have a better alert panel with in-your-face status and severity. I. e. clear color indications visible from across the room.

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

OpsGenie
Most Helpful Favorable Review
G2 User in Internet

All the ways we have to notify on-call is just awesome ! We have a good number of integrations.

Most Helpful Critical Review
G2 User in Computer Software

Would like to have a better alert panel with in-your-face status and severity. I. e. clear color indications visible from across the room.

Screenshots

 
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Videos

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Jira Service Desk
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OpsGenie

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