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Compare Jira Service Desk, Moxie, ServiceNow, and Track-It!

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Moxie
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
8.4
7.7
Ease of Use
Ease of Use
7.8
7.7
7.4
7.8
Ease of Setup
Ease of Setup
7.3
8.3
7.2
7.3
Ease of Admin
Ease of Admin
7.4
7.9
7.8
7.8
Quality of Support
Quality of Support
8.0
8.6
7.9
7.7
Ease of Doing Business With
Ease of Doing Business With
8.2
8.9
8.1
7.9
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
7.8
5.6
Meets Requirements
Jira Service Desk
8.5
Moxie
7.5
ServiceNow
8.4
Track-It!
7.7
Ease of Use
Jira Service Desk
7.8
Moxie
7.7
ServiceNow
7.4
Track-It!
7.8
Ease of Setup
Jira Service Desk
7.3
Moxie
8.3
ServiceNow
7.2
Track-It!
7.3
Ease of Admin
Jira Service Desk
7.4
Moxie
7.9
ServiceNow
7.8
Track-It!
7.8
Quality of Support
Jira Service Desk
8.0
Moxie
8.6
ServiceNow
7.9
Track-It!
7.7
Ease of Doing Business With
Jira Service Desk
8.2
Moxie
8.9
ServiceNow
8.1
Track-It!
7.9
Product Direction (% positive)
Jira Service Desk
7.9
Moxie
5.1
ServiceNow
7.8
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
4.8%
3.9%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
57.1%
17.3%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.6%
38.1%
78.8%
32.0%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
28.5%
Insurance
10.7%
Information Technology and Services
27.6%
Information Technology and Services
13.5%
 
Computer Software
15.1%
Financial Services
10.7%
Hospital & Health Care
7.5%
Hospital & Health Care
9.4%
 
Internet
6.1%
Retail
7.1%
Higher Education
7.5%
Higher Education
7.3%
 
Telecommunications
4.3%
Internet
7.1%
Computer Software
6.7%
Utilities
5.2%
 
Financial Services
4.3%
Individual & Family Services
7.1%
Financial Services
6.1%
Law Practice
5.2%
 
Other
41.7%
Other
57.1%
Other
44.5%
Other
59.4%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Banking

Ease of use by end user and there is ability to have standard responses saved.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Moxie
Most Helpful Favorable Review
G2 User in Banking

Ease of use by end user and there is ability to have standard responses saved.

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

Screenshots

 
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