Compare Jira Service Desk, Moxie, and ServiceNow

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Moxie
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.7
8.4
Ease of Use
Ease of Use
7.9
7.9
7.4
Ease of Setup
Ease of Setup
7.3
8.5
7.2
Ease of Admin
Ease of Admin
7.4
8.1
7.8
Quality of Support
Quality of Support
8.0
8.7
7.9
Ease of Doing Business With
Ease of Doing Business With
8.2
9.0
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
5.6
7.8
Meets Requirements
Jira Service Desk
8.5
Moxie
7.7
ServiceNow
8.4
Ease of Use
Jira Service Desk
7.9
Moxie
7.9
ServiceNow
7.4
Ease of Setup
Jira Service Desk
7.3
Moxie
8.5
ServiceNow
7.2
Ease of Admin
Jira Service Desk
7.4
Moxie
8.1
ServiceNow
7.8
Quality of Support
Jira Service Desk
8.0
Moxie
8.7
ServiceNow
7.9
Ease of Doing Business With
Jira Service Desk
8.2
Moxie
9.0
ServiceNow
8.1
Product Direction (% positive)
Jira Service Desk
7.8
Moxie
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
4.3%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
52.2%
16.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.2%
43.5%
79.0%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.3%
Enterprise
43.2%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
ServiceNow
Small-Business
4.1%
Mid-Market
16.9%
Enterprise
79.0%

Reviewers' Industry

 
Information Technology and Services
30.1%
Insurance
8.7%
Information Technology and Services
27.9%
 
Computer Software
14.1%
Financial Services
8.7%
Hospital & Health Care
7.0%
 
Internet
6.3%
Education Management
8.7%
Higher Education
6.7%
 
Financial Services
4.3%
Banking
8.7%
Computer Software
6.5%
 
Telecommunications
3.9%
Retail
4.3%
Financial Services
5.4%
 
Other
41.3%
Other
60.9%
Other
46.6%
Jira Service Desk
Information Technology and Services
30.1%
Computer Software
14.1%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.3%
Moxie
Insurance
8.7%
Financial Services
8.7%
Education Management
8.7%
Banking
8.7%
Retail
4.3%
Other
60.9%
ServiceNow
Information Technology and Services
27.9%
Hospital & Health Care
7.0%
Higher Education
6.7%
Computer Software
6.5%
Financial Services
5.4%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
Elizabeth B.
Industry Analyst / Tech Writer in Information Technology and Services

It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.

G2 User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Elizabeth B.
Industry Analyst / Tech Writer in Information Technology and Services

It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.

Moxie
Most Helpful Favorable Review
G2 User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

Most Helpful Critical Review
G2 User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

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