Compare Jira Service Desk, Moxie, and Micro Focus Service Management Automation (SMAX)

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Moxie
Free Trial Unavailable
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.7
8.2
Ease of Use
Ease of Use
7.9
7.9
7.4
Ease of Setup
Ease of Setup
7.3
8.5
7.0
Ease of Admin
Ease of Admin
7.4
8.1
7.6
Quality of Support
Quality of Support
8.0
8.7
7.6
Ease of Doing Business With
Ease of Doing Business With
8.2
9.0
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
5.6
6.9
Meets Requirements
Jira Service Desk
8.5
Moxie
7.7
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Jira Service Desk
7.9
Moxie
7.9
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Jira Service Desk
7.3
Moxie
8.5
Micro Focus Service Management Automation (SMAX)
7.0
Ease of Admin
Jira Service Desk
7.4
Moxie
8.1
Micro Focus Service Management Automation (SMAX)
7.6
Quality of Support
Jira Service Desk
8.0
Moxie
8.7
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Jira Service Desk
8.2
Moxie
9.0
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Jira Service Desk
7.8
Moxie
5.6
Micro Focus Service Management Automation (SMAX)
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.5%
4.3%
11.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
52.2%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.2%
43.5%
71.7%
Jira Service Desk
Small-Business
16.5%
Mid-Market
40.3%
Enterprise
43.2%
Moxie
Small-Business
4.3%
Mid-Market
52.2%
Enterprise
43.5%
Micro Focus Service Management Automation (SMAX)
Small-Business
11.3%
Mid-Market
17.0%
Enterprise
71.7%

Reviewers' Industry

 
Information Technology and Services
30.1%
Insurance
8.7%
Information Technology and Services
24.5%
 
Computer Software
14.1%
Financial Services
8.7%
Insurance
9.4%
 
Internet
6.3%
Education Management
8.7%
Hospital & Health Care
9.4%
 
Financial Services
4.3%
Banking
8.7%
Airlines/Aviation
7.5%
 
Telecommunications
3.9%
Retail
4.3%
Computer Software
5.7%
 
Other
41.3%
Other
60.9%
Other
43.4%
Jira Service Desk
Information Technology and Services
30.1%
Computer Software
14.1%
Internet
6.3%
Financial Services
4.3%
Telecommunications
3.9%
Other
41.3%
Moxie
Insurance
8.7%
Financial Services
8.7%
Education Management
8.7%
Banking
8.7%
Retail
4.3%
Other
60.9%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
24.5%
Insurance
9.4%
Hospital & Health Care
9.4%
Airlines/Aviation
7.5%
Computer Software
5.7%
Other
43.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
Elizabeth B.
Industry Analyst / Tech Writer in Information Technology and Services

It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.

G2 User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Elizabeth B.
Industry Analyst / Tech Writer in Information Technology and Services

It's not easy to find all the content using the search engine, breadcrumbs, or menus. I want to find things easily like I do in other content management systems. However, I find there's no real convenience in finding content even when I'd just worked on it.

Moxie
Most Helpful Favorable Review
G2 User in Education Management

Good product for the company and easy to use. Gets the necessary jobs done!

Most Helpful Critical Review
G2 User in Law Practice

It tends to crash a lot which requires a reset, resulting in business interruptions.

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

Screenshots

 
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Micro Focus Service Management Automation (SMAX)
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