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Compare Jira Service Desk vs Moxie
See this
comparison of Jira Service Desk vs. Moxie
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 450 reviews. Moxie rates 3.6/5 stars with 21 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Moxie
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.5
Ease of Use
Ease of Use
7.8
7.7
Ease of Setup
Ease of Setup
7.3
8.3
Ease of Admin
Ease of Admin
7.4
7.9
Quality of Support
Quality of Support
8.0
8.6
Ease of Doing Business With
Ease of Doing Business With
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
7.9
5.1
Meets Requirements
Jira Service Desk
8.5
Moxie
7.5
Ease of Use
Jira Service Desk
7.8
Moxie
7.7
Ease of Setup
Jira Service Desk
7.3
Moxie
8.3
Ease of Admin
Jira Service Desk
7.4
Moxie
7.9
Quality of Support
Jira Service Desk
8.0
Moxie
8.6
Ease of Doing Business With
Jira Service Desk
8.2
Moxie
8.9
Product Direction (% positive)
Jira Service Desk
7.9
Moxie
5.1

Features

Knowledge Share
Knowledge Base
Jira Service Desk
8.1
Moxie
Not enough data available
Searchable Articles
Jira Service Desk
8.0
Moxie
Not enough data available
Community Forums
Jira Service Desk
8.0
Moxie
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
7.8
Moxie
Not enough data available
Interaction
Web Portals
Jira Service Desk
8.1
Moxie
Not enough data available
Forum to Reponse
Jira Service Desk
8.1
Moxie
Not enough data available
Tickets and Tagging
Jira Service Desk
8.7
Moxie
Not enough data available
Live Chat
Jira Service Desk
7.5
Moxie
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.3%
57.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.6%
38.1%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Moxie
Small-Business
4.8%
Mid-Market
57.1%
Enterprise
38.1%

Reviewers' Industry

 
Information Technology and Services
28.5%
Insurance
10.7%
 
Computer Software
15.1%
Financial Services
10.7%
 
Internet
6.1%
Retail
7.1%
 
Telecommunications
4.3%
Internet
7.1%
 
Financial Services
4.3%
Individual & Family Services
7.1%
 
Other
41.7%
Other
57.1%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Moxie
Insurance
10.7%
Financial Services
10.7%
Retail
7.1%
Internet
7.1%
Individual & Family Services
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

 
Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Moxie
Most Helpful Favorable Review
G2 User

Support from the moxie team Ease of use of the tool

Most Helpful Critical Review
G2 User in Financial Services

Almost everything else. The program is very clunky. You can write an email in one font with perfect line spacing, and it arrives to the customer looking like a ransom note with a variety of different fonts and random line spacing. Impossible to reply more...

Screenshots

 
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