Jira Service Desk vs MindTouch | G2

Compare Jira Service Desk vs MindTouch

See this
comparison of Jira Service Desk vs. MindTouch
based on data from user reviews. Jira Service Desk rates 4.1/5 stars with 465 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$35
/month
‐
 
FOR GROWING TEAMS
$31
/agent/month
‐
 
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$55/month
FOR GROWING TEAMS
$71/agent/month
Free Trial
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
3.3
4.8
Ease of Use
Ease of Use
7.7
1.4
Ease of Setup
Ease of Setup
3.8
3.2
Ease of Admin
Ease of Admin
3.4
6.7
Quality of Support
Quality of Support
8.5
4.2
Ease of Doing Business With
Ease of Doing Business With
6.6
4.7
Product Direction (% positive)
Product Direction (% positive)
3.5
4.7
Meets Requirements
Jira Service Desk
1.5
MindTouch
7.7
Ease of Use
Jira Service Desk
4.2
MindTouch
5.0
Ease of Setup
Jira Service Desk
1.4
MindTouch
3.0
Ease of Admin
Jira Service Desk
3.3
MindTouch
7.7
Quality of Support
Jira Service Desk
0.4
MindTouch
5.6
Ease of Doing Business With
Jira Service Desk
4.6
MindTouch
3.7
Product Direction (% positive)
Jira Service Desk
4.4
MindTouch
4.1

Features

Knowledge Share
Knowledge Base
Jira Service Desk
0.4
MindTouch
0.7
Searchable Articles
Jira Service Desk
6.5
MindTouch
0.8
Community Forums
Jira Service Desk
2.1
MindTouch
Not enough data available
Interactive FAQs & Forums
Jira Service Desk
8.2
MindTouch
Not enough data available
Interaction
Web Portals
Jira Service Desk
4.0
MindTouch
3.0
Forum to Reponse
Jira Service Desk
2.1
MindTouch
Not enough data available
Tickets and Tagging
Jira Service Desk
0.4
MindTouch
0.5
Live Chat
Jira Service Desk
5.1
MindTouch
6.4

Reviewers' Company Size

Small-Business (83 or fewer emp.)
Small-Business
(87 or fewer emp.)
46.1%
07.0%
Mid-Market (58-7545 emp.)
Mid-Market
(28-4735 emp.)
32.3%
23.1%
Enterprise (> 2258 emp.)
Enterprise
(> 5732 emp.)
02.0%
15.4%
Jira Service Desk
Small-Business
82.5%
Mid-Market
74.2%
Enterprise
24.1%
MindTouch
Small-Business
33.3%
Mid-Market
08.7%
Enterprise
24.7%

Reviewers' Industry

 
Information Technology and Services
07.8%
Computer Software
74.6%
 
Computer Software
46.4%
Information Technology and Services
85.7%
 
Internet
3.4%
Telecommunications
1.6%
 
Financial Services
6.8%
Internet
3.0%
 
Telecommunications
4.3%
Financial Services
7.8%
 
Other
44.0%
Other
77.0%
Jira Service Desk
Information Technology and Services
66.4%
Computer Software
26.5%
Internet
8.6%
Financial Services
5.3%
Telecommunications
3.6%
Other
22.0%
MindTouch
Computer Software
62.2%
Information Technology and Services
68.5%
Telecommunications
8.4%
Internet
8.8%
Financial Services
2.8%
Other
83.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
Charles P.
User in Computer Software

Far too costly, extremely complicated for how many of the features actually work, many of the features work poorly, or as if they were never intended to actually be used.

Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Charles P.
User in Computer Software

Far too costly, extremely complicated for how many of the features actually work, many of the features work poorly, or as if they were never intended to actually be used.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Screenshots

 
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