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Compare Jira Service Desk, LiveHelpNow, and Micro Focus Service Management Automation (SMAX)

Pricing

 
GET STARTED
$10
/month
Live chat and SMS
$18.90
per month
 
FOR GROWING TEAMS
$20
/agent/month
Call management
$9
per month
 
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.2
Ease of Use
Ease of Use
7.8
8.7
7.4
Ease of Setup
Ease of Setup
7.3
8.4
7.1
Ease of Admin
Ease of Admin
7.4
8.4
7.5
Quality of Support
Quality of Support
8.0
8.6
7.6
Ease of Doing Business With
Ease of Doing Business With
8.2
8.9
8.1
Product Direction (% positive)
Product Direction (% positive)
7.8
7.8
6.8
Meets Requirements
Jira Service Desk
8.5
LiveHelpNow
8.7
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Jira Service Desk
7.8
LiveHelpNow
8.7
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Jira Service Desk
7.3
LiveHelpNow
8.4
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Jira Service Desk
7.4
LiveHelpNow
8.4
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Jira Service Desk
8.0
LiveHelpNow
8.6
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Jira Service Desk
8.2
LiveHelpNow
8.9
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Jira Service Desk
7.8
LiveHelpNow
7.8
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.1%
48.7%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.4%
33.0%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
43.5%
18.3%
69.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%
LiveHelpNow
Small-Business
48.7%
Mid-Market
33.0%
Enterprise
18.3%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Information Technology and Services
28.4%
Information Technology and Services
7.6%
Information Technology and Services
25.4%
 
Computer Software
15.1%
Retail
5.6%
Hospital & Health Care
10.2%
 
Internet
6.1%
Consumer Goods
4.9%
Insurance
8.5%
 
Telecommunications
4.3%
Insurance
4.2%
Airlines/Aviation
8.5%
 
Financial Services
4.3%
Business Supplies and Equipment
4.2%
Utilities
3.4%
 
Other
41.8%
Other
73.6%
Other
44.1%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%
LiveHelpNow
Information Technology and Services
7.6%
Retail
5.6%
Consumer Goods
4.9%
Insurance
4.2%
Business Supplies and Equipment
4.2%
Other
73.6%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

LiveHelpNow
Most Helpful Favorable Review
G2 User in E-Learning

The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

Most Helpful Critical Review
Aimee H.
Administrator

sometimes notifications don't sound, the ratings seem weird.

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Micro Focus Service Management Automation (SMAX)
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