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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Enterprise (59.6% of reviews)
Entry-Level Pricing
Free Trial Per Month
No pricing available
Jimo
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansWalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in its Text Bubble Walkthroughs, scoring 9.0, which many find intuitive and effective for guiding users through complex processes. In contrast, Jimo's Text Bubble Walkthroughs score slightly lower at 8.9, indicating a less favorable user experience in this specific feature.
- Reviewers mention that Jimo shines in Ease of Use with a score of 9.4, making it particularly appealing for small businesses looking for straightforward solutions. WalkMe, while still user-friendly, scores 8.3, suggesting a steeper learning curve for some users.
- G2 users highlight the Quality of Support as a strong point for Jimo, which received a score of 9.5. Users appreciate the responsive customer service and helpful resources, whereas WalkMe, with a score of 8.8, is noted for good support but not as consistently praised.
- Users on G2 report that Jimo's Product Direction is rated at a perfect 10.0, indicating a strong confidence in the product's future development and enhancements. WalkMe, with a score of 8.9, is seen as reliable but may not inspire the same level of enthusiasm regarding its roadmap.
- Reviewers mention that both products perform equally in Data Analysis, each scoring 8.1. However, users note that Jimo's interface for data insights is more user-friendly, making it easier for small businesses to leverage analytics effectively.
- Users say that WalkMe's Behavior-responsive Messaging feature, scoring 7.9, is useful but lacks the sophistication found in Jimo's offering, which scores 8.8. This difference highlights Jimo's ability to deliver more personalized user experiences based on behavior.
Pricing
Entry-Level Pricing
Jimo
Free trial
Free Trial
Per Month
14-day free trial with all features.
User onboarding guides
User onboarding checklists
Resource Center
NPS & Surveys
- User onboarding
- Unlimited product tours & walkthroughs
- Unlimited hints, beacons & tooltips
WalkMe
No pricing availableFree Trial
Jimo
Free Trial is available
WalkMe
Free Trial is available
Ratings
Meets Requirements
9.0
27
8.7
465
Ease of Use
9.3
30
8.3
473
Ease of Setup
9.0
24
8.1
382
Ease of Admin
9.2
18
8.3
360
Quality of Support
9.6
25
8.8
460
Has the product been a good partner in doing business?
9.5
17
8.9
358
Product Direction (% positive)
10.0
29
9.0
451
Features by Category
User Identification
Not enough data
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Tracking & Reporting
Not enough data
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
User Analysis
9.1
27
7.9
286
8.1
26
8.1
320
User Support
8.9
26
8.6
310
8.3
26
7.7
250
8.7
26
8.0
258
Walkthrough Type
8.4
26
8.0
266
9.0
27
9.0
318
Platform Basics - Digital Adoption Platform
Not enough data
8.3
45
Not enough data
8.9
45
Analytics - Digital Adoption Platform
Not enough data
8.6
45
Functions - Digital Adoption Platform
Not enough data
8.8
46
Not enough data
9.2
46
Agentic AI - Digital Adoption Platform
Not enough data
7.0
32
Design and Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
10.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.6
98
Self-Service Experience
Not enough data
8.4
201
Not enough data
8.3
200
Not enough data
8.1
192
Not enough data
6.7
137
Not enough data
8.1
171
Self-Service Platform
Not enough data
8.3
174
Not enough data
8.2
179
Not enough data
7.1
137
Not enough data
7.6
158
Agentic AI - Customer Self-Service
Not enough data
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Metrics
Not enough data
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Variation Testing
Not enough data
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Reporting
Not enough data
8.1
23
Not enough data
8.2
24
Personalization
Not enough data
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Administration
Not enough data
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Categories
Categories
Shared Categories
Jimo and WalkMe are categorized as Digital Adoption Platform
Unique Categories
Jimo is categorized as Pop-Up Builder and Survey
WalkMe is categorized as ServiceNow Store Apps, Mobile App Analytics, Mobile App Optimization, and Customer Self-Service
Reviews
Reviewers' Company Size
Jimo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
23.3%
Education Management
10.0%
Marketing and Advertising
6.7%
Sports
3.3%
Other
23.3%
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Discussions
Jimo has no discussions with answers
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
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