Compare Influitive and Smile.io 
At a Glance
Market Segments
Mid-Market (48.8% of reviews)
Small-Business (92.3% of reviews)
Entry-Level Pricing
No pricing available
Free
Influitive
Star Rating
(396)4.4 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfluitiveSmile.io
Star Rating
(430)4.6 out of 5
Market Segments
Small-Business (92.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smile.io excels in user-friendliness, with many users highlighting its easy setup and intuitive navigation. One user mentioned, "It is very easy to setup and use," which contributes to a smoother onboarding experience compared to Influitive.
- Users say that Influitive stands out for its exceptional customer support. Reviewers have praised the dedicated assistance from customer success managers, stating, "The support and customer success I've received working with Influitive is top notch!" This level of support can be a significant advantage for businesses needing guidance.
- According to verified reviews, Smile.io's integration with platforms like Shopify is a major plus, making it a preferred choice for small businesses. Users appreciate how seamlessly it integrates, with one noting, "The integration with Shopify makes everything run smoothly," which enhances day-to-day operations.
- Reviewers mention that while both platforms have similar scores for meeting requirements, Influitive's gamification features are a unique selling point. Users have highlighted how these features help engage customers and advocates effectively, setting it apart from competitors.
- G2 reviewers indicate that Smile.io has a slight edge in overall satisfaction, reflected in its higher star rating. Users have noted, "When it comes to analytics, it’s the best tool I’ve used so far," showcasing its robust reporting capabilities that are particularly beneficial for small businesses.
- Users say that Influitive offers a high level of customization, with one reviewer stating, "I love how easy it is to customize and cater Influitive directly for my company!" This flexibility can be crucial for mid-market companies looking to tailor solutions to their specific needs.
Pricing
Entry-Level Pricing
Influitive
No pricing availableSmile.io
Free
Free
Up to 200 monthly orders
- Points, rewards & referrals
- 15+ ways to earn & redeem
- Discounts & free shipping rewards
Free Trial
Influitive
No trial information availableSmile.io
No trial information availableRatings
Meets Requirements
8.6
333
8.7
421
Ease of Use
8.6
330
9.1
426
Ease of Setup
7.7
233
9.1
409
Ease of Admin
8.4
265
9.1
289
Quality of Support
9.2
315
9.5
394
Has the product been a good partner in doing business?
9.1
263
9.3
282
Product Direction (% positive)
8.6
320
9.2
413
Features by Category
Marketing Gamification
8.5
57
Not enough data
9.1
43
Not enough data
8.4
50
Not enough data
8.8
62
Not enough data
8.5
61
Not enough data
7.2
43
Not enough data
Agentic AI - Gamification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
8.0
48
Not enough data
8.5
50
Not enough data
Platform
8.8
59
Not enough data
8.9
50
Not enough data
8.2
60
Not enough data
Content Sharing
9.1
11
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.3
11
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Dashboard
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
Analytics
8.6
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
14
|
Verified
Not enough data
Platform
7.7
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Employee Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Loyalty Experience
Not enough data
9.1
378
Not enough data
8.9
380
Not enough data
8.4
351
Not enough data
7.9
345
Not enough data
6.8
338
Not enough data
6.7
333
Loyalty Platform
Not enough data
7.9
345
Not enough data
8.1
340
Not enough data
8.1
344
Not enough data
7.6
330
Not enough data
8.5
357
Agentic AI - Loyalty Management
Not enough data
7.2
122
Not enough data
8.0
124
Not enough data
7.1
121
Not enough data
7.1
123
Agentic AI - Customer Advocacy
Not enough data
6.9
13
Not enough data
6.7
13
Not enough data
6.0
14
Community Building
8.0
48
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Analytics
7.9
49
Not enough data
8.7
60
Not enough data
8.0
54
Not enough data
7.5
43
Not enough data
Community Management
8.2
50
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Influitive and Smile.io are categorized as Customer Advocacy
Reviews
Reviewers' Company Size
Influitive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smile.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
45.2%
Information Technology and Services
14.0%
E-Learning
6.2%
Marketing and Advertising
5.4%
Internet
4.1%
Other
25.1%
Retail
33.6%
Apparel & Fashion
13.1%
Consumer Goods
8.6%
Cosmetics
8.2%
Food & Beverages
7.7%
Other
28.7%
Alternatives
Discussions
What kinds of components are installed? Can you connect referrals to salesforce opportunities?
1 Comment
CB
Yes, Influitive can connect with Salesforce for Referrals. The integration is specific and uses something called Salesforce for Referrals 2.0. I've worked...Read more
Being new to advocacy do you have any tips and tricks you could share to the newbies that would help us grow the advocacy :)
1 Comment
JA
Promote your program everywhere. Evangelize it to everyone in your company. Add an email signature to the bottom of your email, create a welcome video, and...Read more
Influitive has no more discussions with answers
Is smile IO for free?
1 Comment
Official Response from Smile.io
Smile.io offers a free plan for up to 200 monthly orders. With this free plan, commerce brands can launch a points program, a referral program with basic...Read more
What is JS smile io?
1 Comment
Official Response from Smile.io
You view a breakdown of what you can do with the JavaScript SDK disabled vs enabled on Smile.io here at our help articles:...Read more
How does smile app work?
1 Comment
Official Response from Smile.io
The Smile.io app works across commerce platforms Shopify, Shopify Plus, and BigCommerce by heading into their app store's and installing Smile into your...Read more
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