G2 reviewers report that Weave excels in user satisfaction, boasting a significantly higher overall score compared to Jane. Users appreciate features like the call popping functionality, which allows them to quickly access client information, enhancing their efficiency during calls.
Users say that Weave's implementation process is notably smooth, with many recent users highlighting the intuitive setup and responsive customer support. In contrast, while Jane is described as easy to use, some users have faced challenges with form formatting, indicating potential limitations in customization.
Reviewers mention that Weave offers a robust set of features, including the ability to send text and payment links, which users find invaluable for processing transactions even when their primary software is down. This flexibility is a standout aspect that users feel enhances their day-to-day operations.
According to verified reviews, both products are well-suited for small businesses, but Weave has a stronger presence in this market segment. Users appreciate that Weave is tailored to their needs, while Jane, despite being user-friendly, has received feedback about its limitations in meeting specific workflow requirements.
Users highlight that Weave's quality of support is a significant advantage, with many praising the quick and effective solutions provided by the support team. In comparison, while Jane's support is generally positive, it does not receive the same level of acclaim, suggesting that users may find Weave more reliable in this area.
Reviewers note that Weave's product direction is viewed positively, with users feeling confident in its ongoing development and improvements. Jane, however, has received mixed feedback regarding its future direction, which may leave some users uncertain about long-term viability.
They are messaging resource for our dental office. We can easily correspond with our patients as well as send them links to digital forms. Patients can...Read more
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