# Jane vs Spruce Health Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Spruce Health excels in user experience, with many praising its intuitive interface that allows for seamless navigation. Users appreciate the ability to communicate via text, app, and browser for telehealth sessions, making it a versatile choice for busy practices.
- **Users say** that Spruce Health's implementation process is notably quick and straightforward. One reviewer highlighted how they set up their business line and secure messaging in just minutes, which is a significant advantage for those starting a private practice.
- **Reviewers mention** that while Jane offers outstanding customer service, it faces challenges in customization. Some users expressed frustration with the limitations in formatting forms, which can hinder their ability to tailor the software to their specific needs.
- **According to verified reviews** , Spruce Health stands out in terms of support quality, with users noting effective communication and assistance in a HIPAA-compliant manner. This feature is particularly beneficial for practices that prioritize patient confidentiality and efficient staff collaboration.
- **Users highlight** that Jane is user-friendly and integrates well with multiple practitioners, making it a solid choice for collaborative environments. However, the overall satisfaction ratings suggest that it may not meet all user expectations as effectively as Spruce Health.
- **G2 reviewers indicate** that Spruce Health has a stronger overall satisfaction score, reflecting its ability to meet user requirements and ease of use. This is supported by feedback emphasizing its role as a valuable asset in practice management, enhancing communication and operational efficiency.



| | Jane | Spruce Health | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 18 | 338 | 
| **Largest Market Segment** | Small-Business (88.2% of reviews) | Small-Business (99.1% of reviews) | 
| **Entry Level Price** | Starting at $99.00 1 Users Per Month | $24.00 1 User Per Month | 

---
## Top Pros & Cons

### Jane

Pros:
- Ease of Use (2 reviews)
- Customer Support (1 reviews)

Cons:
- Email Issues (1 reviews)
- Email Management (1 reviews)

### Spruce Health

Pros:
- Ease of Use (16 reviews)
- Customer Support (11 reviews)

Cons:
- Limited Features (8 reviews)
- Missing Features (6 reviews)

---
## Ratings Comparison
| Rating | Jane | Spruce Health | 
|---|---|---|
  | **Meets Requirements** | 7.6 (14 reviews) | 9.1 (261 reviews) | 
  | **Ease of Use** | 8.2 (14 reviews) | 9.0 (267 reviews) | 
  | **Ease of Setup** | 8.1 (9 reviews) | 8.9 (128 reviews) | 
  | **Ease of Admin** | 7.7 (8 reviews) | 9.1 (97 reviews) | 
  | **Quality of Support** | 8.3 (12 reviews) | 8.9 (250 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (8 reviews) | 9.1 (94 reviews) | 
  | **Product Direction (% positive)** | 7.3 (13 reviews) | 8.8 (232 reviews) | 

---
## Pricing

### Jane

#### Entry-Level Pricing

Plan: Thrive Plan

Price: Starting at $99.00 1 Users Per Month

Key Features:
-  HIPAA Compliant
- Online Booking
- Advanced Scheduling Features

[Browse all 3 editions](https://www.g2.com/products/jane-software-jane/pricing)

#### Free Trial

No

### Spruce Health

#### Entry-Level Pricing

Plan: Basic Plan

Price: $24.00 1 User Per Month

Description: The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number. 

Key Features:
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System 

[Browse all 2 editions](https://www.g2.com/products/spruce-health/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Mental Health

| Product | Score | Reviews |
|---|---|---|
| **Jane** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Administrative

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Workflow Management** | 9.3 (5 reviews) | Not enough data | 
| **Billing** | Not enough data | Not enough data | 
| **Security and Authorization** | Not enough data | Not enough data | 
| **Practice Management** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Insurance Management** | Not enough data | Not enough data | 
| **Appointment Scheduler** | 9.7 (6 reviews) | Not enough data | 
| **Patient Portal** | 9.7 (5 reviews) | Not enough data | 
| **HIPAA Compliance** | Not enough data | Not enough data | 

#### Clinical

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Patient Records** | Not enough data | Not enough data | 
| **Specialty EHR Templates** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Documentation** | 8.7 (5 reviews) | Not enough data | 
| **E-Prescription** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Jane** | N/A | N/A |
| **Spruce Health** | 9.0/10 | 76 |

#### Platform

| Feature | Jane | Spruce Health | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.2 (71 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 8.9 (72 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.0 (70 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.3 (71 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.1 (67 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 8.6 (69 reviews) | 

### Clinical Documentation

| Product | Score | Reviews |
|---|---|---|
| **Jane** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Operations

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Workflow Optimization - Clinical Documentation** | Not enough data | Not enough data | 
| **EHR Integration - Clinical Documentation** | Not enough data | Not enough data | 
| **Clinical Communication - Clinical Documentation** | Not enough data | Not enough data | 
| **Transcription Automation - Clinical Documentation** | Not enough data | Not enough data | 
| **CDI Training - Clinical Documentation** | Not enough data | Not enough data | 
| **Clinical Data Exchange - Clinical Documentation** | Not enough data | Not enough data | 
| **Document Access - Clinical Documentation** | Not enough data | Not enough data | 
| **Digitization - Clinical Documentation** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Jane | Spruce Health | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### EHR

| Product | Score | Reviews |
|---|---|---|
| **Jane** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Clinical Workflow Management

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Multiple Medical Provider Access** | Not enough data | Not enough data | 
| **Ancillary Care Provider Access** | Not enough data | Not enough data | 
| **Meaningful Use Reporting** | Not enough data | Not enough data | 
| **Clinical Documentation** | Not enough data | Not enough data | 

#### Patient Health Information Management

| Feature | Jane | Spruce Health | 
|---|---|---|
| **ePHI Storage** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Patient Workflow Management** | Not enough data | Not enough data | 

#### Agentic AI - EHR

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Jane** | N/A | N/A |
| **Spruce Health** | 7.4/10 | 39 |

#### Patient-Centered Functions

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Online Presence Management** | Not enough data | 6.6 (34 reviews) | 
| **Patient Feedback Management** | Not enough data | 7.0 (34 reviews) | 
| **Patient Portal** | Not enough data | Feature Not Available | 
| **Patient Communications** | Not enough data | 9.5 (38 reviews) | 
| **Integration with Wearables** | Not enough data | Feature Not Available | 

#### Operations

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (37 reviews) | 
| **Interoperability** | Not enough data | 8.2 (35 reviews) | 
| **Digital Intake Forms** | Not enough data | Feature Not Available | 
| **Engagement Measuring** | Not enough data | Feature Not Available | 
| **Patient Satisfaction Management** | Not enough data | 8.1 (33 reviews) | 
| **EHR Integration** | Not enough data | 5.3 (32 reviews) | 
| **IPC Systems Integration** | Not enough data | 5.7 (27 reviews) | 

#### Generative AI

| Feature | Jane | Spruce Health | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (21 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Jane** | N/A | N/A |
| **Spruce Health** | 8.2/10 | 173 |

#### Technology

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Telecommunications** | Not enough data | 9.2 (149 reviews) | 
| **Low Bandwidth Support** | Not enough data | 8.1 (100 reviews) | 
| **EHR Integration** | Not enough data | 6.1 (62 reviews) | 

#### Administration

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Practice Branding** | Not enough data | 7.9 (82 reviews) | 
| **Practice Specific** | Not enough data | 8.3 (110 reviews) | 
| **Charting And Documentation** | Not enough data | 6.6 (72 reviews) | 

#### Compliance

| Feature | Jane | Spruce Health | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.6 (166 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.6 (141 reviews) | 

### Medical Spa

| Product | Score | Reviews |
|---|---|---|
| **Jane** | N/A | N/A |
| **Spruce Health** | N/A | N/A |

#### Business Management

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 
| **Merchant Services** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 

#### Marketing

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Client Communications** | Not enough data | Not enough data | 
| **Loyalty Management** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 

#### Practice Management

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Patient Records** | Not enough data | Not enough data | 
| **Photo Management** | Not enough data | Not enough data | 
| **E-Prescribing and Lab Orders** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Not enough data | 
| **Insurance Billing** | Not enough data | Not enough data | 

#### Platform Tools

| Feature | Jane | Spruce Health | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | Not enough data | 
| **Healthtech Integrations** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Telemedicine Software](https://www.g2.com/categories/telemedicine)

**Unique to Jane (6):** [Chiropractic Software](https://www.g2.com/categories/chiropractic), [Clinical Documentation Software](https://www.g2.com/categories/clinical-documentation), [Mental Health Software](https://www.g2.com/categories/mental-health), [Physical Therapy Software](https://www.g2.com/categories/physical-therapy), [EHR Software](https://www.g2.com/categories/ehr), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling)

**Unique to Spruce Health (3):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Medical Spa Software](https://www.g2.com/categories/medical-spa)


---
## Reviewer Demographics

### By Company Size

| Segment | Jane | Spruce Health | 
|---|---|---|
| **Small-Business** | 88.2% | 99.1% | 
| **Mid-Market** | 5.9% | 0.9% | 
| **Enterprise** | 5.9% | 0% | 

### By Industry

#### Jane

- **Health, Wellness and Fitness:** 31.3%
- **Mental Health Care:** 12.5%
- **Medical Practice:** 12.5%
- **Insurance:** 12.5%
- **Recreational Facilities and Services:** 6.3%
- **Human Resources:** 6.3%
- **Cosmetics:** 6.3%
- **Consumer Services:** 6.3%
- **Accounting:** 6.3%

#### Spruce Health

- **Mental Health Care:** 62.5%
- **Health, Wellness and Fitness:** 12.0%
- **Medical Practice:** 11.1%
- **Hospital & Health Care:** 10.5%
- **Individual & Family Services:** 1.5%
- **Alternative Medicine:** 1.2%
- **Civic & Social Organization:** 0.6%
- **Professional Training & Coaching:** 0.3%
- **Consumer Services:** 0.3%

---
## Alternatives

### Alternatives to Jane

- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (297 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews)
- [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) — 4.7/5 stars (338 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.5/5 stars (347 reviews)
- [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) — 4.7/5 stars (304 reviews)
- [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) — 4.1/5 stars (257 reviews)
- [Oliva Health](https://www.g2.com/products/oliva-health/reviews) — 4.9/5 stars (249 reviews)
- [Cerner](https://www.g2.com/products/cerner/reviews) — 3.5/5 stars (239 reviews)

### Alternatives to Spruce Health

- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (206 reviews)
- [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews)
- [Practice Better](https://www.g2.com/products/practice-better/reviews) — 4.7/5 stars (297 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (567 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (410 reviews)

---
## Top Discussions

### Jane

No discussions available for this product.

### Spruce Health

- Title: [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) — 10 comments
  > **Top comment:** "Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc."
- Title: [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) — 1 comment
  > **Top comment:** "HIPAA compliant phone number, fax, and messaging system for healthcare providers"
- Title: [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) — 1 comment *(includes official response)*
  > **Top comment:** "Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system..."
- Title: [Best way to download your convos for your record keeping?](https://www.g2.com/discussions/best-way-to-download-your-convos-for-your-record-keeping) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a medical record so many of our clinicians actually keep everything within Spruce. You can use our search feature to find anything at a later time..."
- Title: [are there any other platforms that are similar that may be a bit more affordable? and does Spruce actually have a number to call so when having technical problems I can speak to a live rep?](https://www.g2.com/discussions/are-there-any-other-platforms-that-are-similar-that-may-be-a-bit-more-affordable-and-does-spruce-actually-have-a-number-to-call-so-when-having-technical-problems-i-can-speak-to-a-live-rep) — 1 comment, 1 upvote
  > **Top comment:** "Spruce is a robust medical communication platform so it's tricky to compare pricing with other solutions. Depending on what you are seeking, there may be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jane-software-jane-vs-spruce-health)