# Ivanti Neurons for ITSM vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Ivanti Neurons for ITSM. Users appreciate its ability to streamline incident, problem, change, and request management into a single control plane, making it easier to manage everything in one place.
- **Users say** that Ivanti Neurons for ITSM offers a flexible and user-friendly interface, which helps keep IT workflows organized. Reviewers highlight its capability to run a unified platform while managing different business entities, showcasing its adaptability across various sectors.
- **According to verified reviews** , ServiceNow's implementation process is praised for its efficiency, with many users noting that it centralizes support requests effectively. This leads to quicker resolutions and a more consistent experience, which is highly valued by organizations looking for reliability.
- **Reviewers mention** that while Ivanti Neurons for ITSM provides solid support and advanced service capabilities, it sometimes struggles with configuration challenges. Users have noted that it can be less intuitive during setup compared to ServiceNow, which has a more streamlined onboarding experience.
- **G2 reviewers highlight** the quality of support provided by ServiceNow, which consistently receives high ratings. Users appreciate the platform's ability to resolve issues efficiently, reinforcing its reputation as a dependable ITSM solution.
- **Users express mixed feelings** about Ivanti Neurons for ITSM's reporting and analytics features, which, while functional, do not match the depth and usability found in ServiceNow. Many users find ServiceNow's reporting capabilities to be more robust, allowing for better insights and decision-making.



| | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 285 | 1,924 | 
| **Largest Market Segment** | Enterprise (54.1% of reviews) | Enterprise (73.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.3 (216 reviews) | 8.9 (923 reviews) | 
  | **Ease of Use** | 7.7 (243 reviews) | 8.5 (1395 reviews) | 
  | **Ease of Setup** | 6.9 (191 reviews) | 8.2 (772 reviews) | 
  | **Ease of Admin** | 7.4 (131 reviews) | 8.6 (338 reviews) | 
  | **Quality of Support** | 7.8 (201 reviews) | 8.6 (1014 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (128 reviews) | 8.8 (333 reviews) | 
  | **Product Direction (% positive)** | 7.9 (205 reviews) | 8.9 (923 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.2/10 | 143 |
| **ServiceNow IT Service Management** | 8.5/10 | 691 |

#### Administration

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | 8.1 (67 reviews) ✓ Verified | 9.2 (337 reviews) ✓ Verified | 
| **Asset Management** | 7.8 (69 reviews) ✓ Verified | 8.8 (259 reviews) ✓ Verified | 
| **Reports & Analytics** | 7.4 (81 reviews) ✓ Verified | 8.8 (326 reviews) ✓ Verified | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | 8.8 (94 reviews) ✓ Verified | 9.4 (408 reviews) ✓ Verified | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | 9.3 (326 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (101 reviews) ✓ Verified | 9.1 (377 reviews) ✓ Verified | 

#### Management

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | 7.8 (37 reviews) ✓ Verified | 8.9 (326 reviews) ✓ Verified | 
| **Administration Console** | 6.4 (28 reviews) ✓ Verified | 8.7 (245 reviews) ✓ Verified | 
| **Access Management** | 7.8 (17 reviews) ✓ Verified | 8.8 (243 reviews) ✓ Verified | 
| **Asset Management** | 8.6 (33 reviews) ✓ Verified | 8.9 (241 reviews) ✓ Verified | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | 8.4 (221 reviews) | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | 9.5 (49 reviews) ✓ Verified | 9.5 (422 reviews) ✓ Verified | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | 8.7 (229 reviews) | 
| **Alerting** | 7.3 (17 reviews) ✓ Verified | 8.7 (233 reviews) ✓ Verified | 
| **Automation** | 9.1 (55 reviews) ✓ Verified | 9.1 (351 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | 7.5 (55 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | 8.1 (28 reviews) | 8.7 (141 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | 9.4 (12 reviews) | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 312 |

#### Monitoring

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (241 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | 

#### Management Tools

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (252 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 112 |
| **ServiceNow IT Service Management** | 8.5/10 | 406 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (91 reviews) | 9.0 (332 reviews) | 
| **Ticket Prioritization** | 8.3 (95 reviews) | 9.0 (326 reviews) | 
| **Ticket Notifications** | 8.1 (99 reviews) | 9.1 (333 reviews) | 
| **Knowledge Base** | 7.4 (88 reviews) | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 8.8 (305 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 8.8 (329 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 8.8 (290 reviews) | 
| **Surveys** | 6.9 (68 reviews) | 8.5 (178 reviews) | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | 8.0 (240 reviews) | 
| **Self Service** | 7.9 (92 reviews) | 8.8 (304 reviews) | 
| **Active Directory** | 7.8 (79 reviews) | 8.5 (263 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | 7.3 (5 reviews) | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to ServiceNow IT Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 15.2% | 5.8% | 
| **Mid-Market** | 30.7% | 21.1% | 
| **Enterprise** | 54.1% | 73.1% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.2%
- **Hospital & Health Care:** 7.5%
- **Government Administration:** 6.7%
- **Computer Software:** 6.3%
- **Higher Education:** 5.5%
- **Education Management:** 5.5%
- **Banking:** 4.0%
- **Financial Services:** 3.2%
- **Retail:** 3.2%
- **Staffing and Recruiting:** 2.8%
- **Other:** 39.1%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.3%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.7%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.2%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Consulting:** 2.3%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4990 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)