# Ivanti Neurons for ITSM vs Xurrent ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** Xurrent ITSM stands out for its intuitive user interface and ease of configuration. Reviewers highlight that the platform is not complicated, which helps prevent fatigue among IT service management staff, making it a user-friendly option for daily operations.
- **According to verified reviews** , Ivanti Neurons for ITSM has a higher overall G2 Score, indicating greater user satisfaction. However, some users mention challenges with setup and administration, suggesting that while the product is powerful, it may require a steeper learning curve for new users.
- **Reviewers mention** that Xurrent ITSM's continuous development of new features keeps the platform fresh and relevant. Users appreciate the clear reporting capabilities that help track SLAs, which is crucial for maintaining service quality.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM offers robust ticketing and automation features, it sometimes struggles with ease of use compared to Xurrent ITSM, which boasts higher scores in user-friendliness and setup simplicity.
- **Users report** that both products perform well in asset management, but Ivanti Neurons for ITSM's strength lies in its comprehensive ticketing system, which users find effective for logging and managing customer tickets efficiently.



| | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 280 | 87 | 
| **Largest Market Segment** | Enterprise (54.9% of reviews) | Enterprise (54.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### Xurrent ITSM

Pros:
- Ease of Use (5 reviews)
- Service Management (5 reviews)

Cons:
- Limited Features (3 reviews)
- Missing Features (3 reviews)

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.3 (214 reviews) | 8.9 (69 reviews) | 
  | **Ease of Use** | 7.7 (239 reviews) | 9.1 (70 reviews) | 
  | **Ease of Setup** | 6.9 (189 reviews) | 8.7 (49 reviews) | 
  | **Ease of Admin** | 7.3 (130 reviews) | 8.6 (48 reviews) | 
  | **Quality of Support** | 7.7 (197 reviews) | 9.1 (68 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (127 reviews) | 9.2 (47 reviews) | 
  | **Product Direction (% positive)** | 7.9 (204 reviews) | 9.8 (64 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Xurrent ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |
| **Xurrent ITSM** | 8.4/10 | 45 |

#### Administration

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Change Management** | 8.2 (66 reviews) ✓ Verified | 8.6 (41 reviews) | 
| **Asset Management** | 7.7 (68 reviews) ✓ Verified | 8.1 (40 reviews) | 
| **Reports & Analytics** | 7.4 (79 reviews) ✓ Verified | 8.2 (42 reviews) | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Help Desk** | 8.7 (92 reviews) ✓ Verified | 8.8 (42 reviews) | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | 8.4 (42 reviews) | 
| **Process Workflow** | 8.3 (99 reviews) ✓ Verified | 8.8 (42 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Reporting** | 7.9 (35 reviews) ✓ Verified | 8.3 (40 reviews) | 
| **Administration Console** | 6.5 (27 reviews) ✓ Verified | 8.9 (38 reviews) | 
| **Access Management** | 7.7 (16 reviews) ✓ Verified | 8.6 (33 reviews) | 
| **Asset Management** | 8.6 (32 reviews) ✓ Verified | 8.5 (36 reviews) | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | 8.0 (32 reviews) | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Ticketing System** | 9.4 (47 reviews) ✓ Verified | 9.3 (42 reviews) | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | 7.7 (33 reviews) | 
| **Alerting** | 7.1 (16 reviews) ✓ Verified | 8.0 (34 reviews) | 
| **Automation** | 9.1 (54 reviews) ✓ Verified | 8.5 (41 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.2 (27 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.4 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **Xurrent ITSM** | 8.5/10 | 44 |

#### Monitoring

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 7.1 (36 reviews) | 
| **Timely Alerts** | Not enough data | 8.5 (37 reviews) | 
| **TIcket Accuracy** | Not enough data | 8.4 (40 reviews) | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (42 reviews) | 
| **Standardization** | Not enough data | 8.9 (39 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.5 (40 reviews) | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |
| **Xurrent ITSM** | 8.3/10 | 51 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (89 reviews) | 8.6 (49 reviews) | 
| **Ticket Prioritization** | 8.3 (94 reviews) | 8.3 (47 reviews) | 
| **Ticket Notifications** | 8.1 (98 reviews) | 8.1 (50 reviews) | 
| **Knowledge Base** | 7.4 (87 reviews) | 8.5 (48 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 8.6 (48 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 8.2 (47 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 7.9 (49 reviews) | 
| **Surveys** | 6.9 (68 reviews) | 7.6 (38 reviews) | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | 7.8 (44 reviews) | 
| **Self Service** | 7.9 (92 reviews) | 8.7 (48 reviews) | 
| **Active Directory** | 7.8 (79 reviews) | 8.4 (44 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | 8.7 (35 reviews) | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **Xurrent ITSM** | 8.5/10 | 36 |

#### Analysis

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Threat Detection** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.9 (28 reviews) | 
| **Remote Access** | Not enough data | 8.5 (28 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.8 (31 reviews) | 
| **Asset Tracking** | Not enough data | 8.2 (32 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.5 (34 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.9 (25 reviews) | 
| **Patch Management** | Not enough data | 7.2 (24 reviews) | 
| **Disaster Recovery** | Not enough data | Feature Not Available | 
| **Service Management** | Not enough data | 9.3 (32 reviews) | 
| **Workflow Management** | Not enough data | 9.1 (34 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to Xurrent ITSM (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | Xurrent ITSM | 
|---|---|---|
| **Small-Business** | 13.9% | 17.3% | 
| **Mid-Market** | 31.2% | 28.4% | 
| **Enterprise** | 54.9% | 54.3% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

#### Xurrent ITSM

- **Information Technology and Services:** 27.2%
- **Insurance:** 8.6%
- **Automotive:** 6.2%
- **Consulting:** 4.9%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.9%
- **Airlines/Aviation:** 3.7%
- **Banking:** 3.7%
- **Staffing and Recruiting:** 2.5%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Other:** 30.9%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1903 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

### Alternatives to Xurrent ITSM

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1903 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (438 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4571 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13148 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1220 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### Xurrent ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-xurrent-itsm)