# Ivanti Neurons for ITSM vs Vision Helpdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** Vision Helpdesk stands out for its user-friendly interface and organized features, which simplify ticket management. Reviewers highlight that it offers great value for businesses seeking efficient customer support solutions, with specific praise for its clean design and ease of use.
- **According to verified reviews** , Ivanti Neurons for ITSM has a higher overall G2 Score, indicating greater user satisfaction. However, some users mention challenges with setup and configuration, suggesting that it may require more time to fully integrate into existing workflows.
- **Reviewers mention** that Vision Helpdesk has made significant improvements in its latest version, enhancing its reliability and functionality. Users appreciate features like automations and API access, which contribute to a more streamlined support experience.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM offers robust capabilities, its ease of use and setup scores are lower compared to Vision Helpdesk. Users have noted that the latter's intuitive onboarding process makes it easier for teams to get started quickly.
- **Users report** that both products have strong ticket management features, but Ivanti Neurons for ITSM's focus on automation can sometimes lead to a more complex user experience. In contrast, Vision Helpdesk's straightforward approach is often seen as more accessible for small businesses.



| | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 281 | 95 | 
| **Largest Market Segment** | Enterprise (54.7% of reviews) | Small-Business (60.2% of reviews) | 
| **Entry Level Price** | No pricing available | $12.00 1 Per Staff Per Month | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### Vision Helpdesk

Pros:
- Features (6 reviews)
- Automation (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Limited Customization (3 reviews)

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
  | **Meets Requirements** | 8.3 (214 reviews) | 9.2 (88 reviews) | 
  | **Ease of Use** | 7.7 (239 reviews) | 9.0 (88 reviews) | 
  | **Ease of Setup** | 6.9 (189 reviews) | 8.7 (82 reviews) | 
  | **Ease of Admin** | 7.3 (130 reviews) | 9.1 (74 reviews) | 
  | **Quality of Support** | 7.7 (197 reviews) | 9.4 (86 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (127 reviews) | 9.5 (73 reviews) | 
  | **Product Direction (% positive)** | 7.9 (204 reviews) | 9.3 (83 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Vision Helpdesk

#### Entry-Level Pricing

Plan: Starter Help Desk - SaaS License

Price: $12.00 1 Per Staff Per Month

Description: Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time

Key Features:
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management

[Browse all 6 editions](https://www.g2.com/products/vision-helpdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **Vision Helpdesk** | 8.9/10 | 73 |

#### Ticket and Case Management

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.4 (69 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.2 (68 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.9 (65 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 9.2 (62 reviews) | 
| **SLA Management** | Not enough data | 8.8 (56 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 9.0 (64 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.8 (61 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.7 (38 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.2 (66 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (61 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.7 (38 reviews) | 
| **Social Integration** | Not enough data | 8.9 (39 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.3 (27 reviews) ✓ Verified | 

#### Platform

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.7 (49 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.4 (57 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.1 (57 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.8 (40 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.7 (56 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.1 (58 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |
| **Vision Helpdesk** | N/A | N/A |

#### Administration

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Change Management** | 8.2 (66 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 7.7 (68 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 7.4 (79 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Help Desk** | 8.7 (92 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.3 (99 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Reporting** | 7.9 (35 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 6.5 (27 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 7.7 (16 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (32 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Ticketing System** | 9.4 (47 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 7.1 (16 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (54 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.2 (27 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.4 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **Vision Helpdesk** | 9.0/10 | 69 |

#### Generative AI

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (11 reviews) | 
| **Notifications** | Not enough data | 9.1 (11 reviews) | 
| **Targeted Emails** | Not enough data | 8.8 (11 reviews) | 
| **In-App Messaging** | Not enough data | 9.1 (11 reviews) | 
| **Co-Browsing** | Not enough data | 8.8 (11 reviews) | 

####  Internal Use

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Customization ** | Not enough data | 8.4 (57 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.6 (11 reviews) | 
| **Lead Development** | Not enough data | 9.1 (11 reviews) | 
| **Knowledge Base** | Not enough data | 9.2 (11 reviews) | 
| **Team Inbox ** | Not enough data | 9.4 (11 reviews) | 
| **Customer Profiles** | Not enough data | 8.9 (11 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **Vision Helpdesk** | 9.4/10 | 28 |

#### Generative AI

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.4 (24 reviews) | 
| **Searchable Articles** | Not enough data | 9.2 (24 reviews) | 
| **Community Forums** | Not enough data | 9.1 (22 reviews) | 
| **Mobile Optimization** | Not enough data | 9.1 (15 reviews) | 
| **Personalization** | Not enough data | 9.5 (16 reviews) | 

#### Self-Service Platform

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Branding** | Not enough data | 9.7 (15 reviews) | 
| **Automation** | Not enough data | 9.5 (16 reviews) | 
| **Artificial Intelligence** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | 9.5 (16 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |
| **Vision Helpdesk** | 8.5/10 | 27 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (89 reviews) | 8.6 (22 reviews) | 
| **Ticket Prioritization** | 8.3 (94 reviews) | 8.4 (22 reviews) | 
| **Ticket Notifications** | 8.1 (98 reviews) | 9.0 (25 reviews) | 
| **Knowledge Base** | 7.4 (87 reviews) | 8.6 (21 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 8.5 (18 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 8.2 (23 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 7.9 (23 reviews) | 
| **Surveys** | 6.9 (68 reviews) | 8.3 (17 reviews) | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | 7.9 (18 reviews) | 
| **Self Service** | 7.9 (92 reviews) | 8.7 (22 reviews) | 
| **Active Directory** | 7.8 (79 reviews) | 8.6 (15 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | 8.7 (18 reviews) | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Ivanti Neurons for ITSM (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Vision Helpdesk (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | Vision Helpdesk | 
|---|---|---|
| **Small-Business** | 13.9% | 60.2% | 
| **Mid-Market** | 31.5% | 34.4% | 
| **Enterprise** | 54.7% | 5.4% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

#### Vision Helpdesk

- **Non-Profit Organization Management:** 18.3%
- **Information Technology and Services:** 9.7%
- **Internet:** 6.5%
- **Computer & Network Security:** 5.4%
- **Computer Software:** 5.4%
- **Education Management:** 5.4%
- **Staffing and Recruiting:** 3.2%
- **Electrical/Electronic Manufacturing:** 3.2%
- **Automotive:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Other:** 38.7%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
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### Alternatives to Vision Helpdesk

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- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### Vision Helpdesk

- Title: [How would you automate your current helpdesk system?](https://www.g2.com/discussions/how-would-you-automate-your-current-helpdesk-system) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar 
https://www.youtube.com/watch?v=vdOJ_CH7glk..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-vision-helpdesk)