# Ivanti Neurons for ITSM vs Track-It! Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident and change management processes. Users appreciate how it reduces manual work through intelligent workflows, making IT operations more efficient.
- **Users say** Track-It! offers a user-friendly interface that makes it easy for new users to get started without extensive training. Reviewers highlight its simple design and effective ticket tracking system, which enhances the overall user experience.
- **According to verified reviews** , Ivanti Neurons for ITSM has a higher overall satisfaction score, indicating that users feel more positively about its performance and capabilities compared to Track-It!. This is reflected in its ability to transform help desk operations into automated, data-driven processes.
- **Reviewers mention** that while Track-It! is valued for its asset management features, Ivanti Neurons for ITSM provides a more comprehensive solution with advanced ticket prioritization and routing capabilities, which are crucial for managing high volumes of IT requests effectively.
- **Users highlight** that both products offer solid support quality, but Ivanti Neurons for ITSM's recent updates and enhancements in product direction have garnered positive feedback, suggesting a commitment to continuous improvement that may benefit long-term users.
- **G2 reviewers note** that while Track-It! has a strong presence in the mid-market segment, Ivanti Neurons for ITSM is more favored by enterprise users, who appreciate its robust features and scalability, making it a better fit for larger organizations with complex IT needs.



| | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 3.7 out of 5 | 
| **Total Reviews** | 281 | 100 | 
| **Largest Market Segment** | Enterprise (54.7% of reviews) | Mid-Market (57.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### Track-It!

**Not enough data**

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
  | **Meets Requirements** | 8.3 (214 reviews) | 7.8 (86 reviews) | 
  | **Ease of Use** | 7.7 (239 reviews) | 7.9 (88 reviews) | 
  | **Ease of Setup** | 6.9 (189 reviews) | 7.6 (51 reviews) | 
  | **Ease of Admin** | 7.3 (130 reviews) | 7.9 (52 reviews) | 
  | **Quality of Support** | 7.7 (197 reviews) | 7.7 (66 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (127 reviews) | 8.1 (50 reviews) | 
  | **Product Direction (% positive)** | 7.9 (204 reviews) | 5.7 (85 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Track-It!

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **Track-It!** | 7.9/10 | 18 |

#### Ticket and Case Management

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.4 (16 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 7.4 (16 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.0 (16 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 7.9 (14 reviews) | 
| **SLA Management** | Not enough data | 8.3 (9 reviews) | 
| **Attachments/Screencasts** | Not enough data | 7.5 (16 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (15 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.2 (10 reviews) | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (11 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.2 (14 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.3 (9 reviews) | 
| **Social Integration** | Not enough data | 7.7 (8 reviews) | 
| **Voice** | Not enough data | 7.9 (8 reviews) | 

#### Platform

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.7 (8 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.5 (10 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.2 (10 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.8 (7 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.7 (14 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.6 (13 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |
| **Track-It!** | 7.7/10 | 11 |

#### Administration

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Change Management** | 8.2 (66 reviews) ✓ Verified | 6.9 (8 reviews) ✓ Verified | 
| **Asset Management** | 7.7 (68 reviews) ✓ Verified | 8.1 (8 reviews) ✓ Verified | 
| **Reports & Analytics** | 7.4 (79 reviews) ✓ Verified | 7.4 (9 reviews) ✓ Verified | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Help Desk** | 8.7 (92 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (99 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 

#### Management

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Reporting** | 7.9 (35 reviews) ✓ Verified | 7.5 (6 reviews) ✓ Verified | 
| **Administration Console** | 6.5 (27 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | 
| **Access Management** | 7.7 (16 reviews) ✓ Verified | 6.3 (5 reviews) | 
| **Asset Management** | 8.6 (32 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | 8.1 (6 reviews) | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Ticketing System** | 9.4 (47 reviews) ✓ Verified | 8.9 (6 reviews) ✓ Verified | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | 6.3 (5 reviews) | 
| **Alerting** | 7.1 (16 reviews) ✓ Verified | 7.2 (6 reviews) ✓ Verified | 
| **Automation** | 9.1 (54 reviews) ✓ Verified | 6.4 (6 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.2 (27 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.4 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |
| **Track-It!** | 7.4/10 | 43 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (89 reviews) | 7.4 (36 reviews) | 
| **Ticket Prioritization** | 8.3 (94 reviews) | 7.5 (38 reviews) | 
| **Ticket Notifications** | 8.1 (98 reviews) | 8.5 (40 reviews) | 
| **Knowledge Base** | 7.4 (87 reviews) | 6.5 (32 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 6.8 (33 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 7.2 (35 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 7.8 (29 reviews) | 
| **Surveys** | 6.9 (68 reviews) | 6.7 (24 reviews) | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | 6.7 (20 reviews) | 
| **Self Service** | 7.9 (92 reviews) | 7.5 (31 reviews) | 
| **Active Directory** | 7.8 (79 reviews) | 8.3 (32 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | Feature Not Available | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to Track-It! (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | Track-It! | 
|---|---|---|
| **Small-Business** | 13.9% | 14.4% | 
| **Mid-Market** | 31.5% | 57.7% | 
| **Enterprise** | 54.7% | 27.8% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

#### Track-It!

- **Information Technology and Services:** 13.3%
- **Hospital & Health Care:** 6.1%
- **Higher Education:** 6.1%
- **Utilities:** 4.1%
- **Law Practice:** 4.1%
- **Retail:** 4.1%
- **Government Administration:** 4.1%
- **Insurance:** 3.1%
- **Machinery:** 3.1%
- **Computer Software:** 3.1%
- **Other:** 49.0%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

### Alternatives to Track-It!

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### Track-It!

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-track-it)