# Ivanti Neurons for ITSM vs TOPdesk Comparison
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## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident and change management processes. Users appreciate how it reduces manual work through intelligent workflows, making IT operations more efficient.
- **Users say** that TOPdesk offers a user-friendly experience, with many highlighting its straightforward configuration and layout. Reviewers find it easy to integrate into various domains, which enhances its usability across different teams and departments.
- **According to verified reviews** , Ivanti Neurons for ITSM has a higher overall satisfaction score, reflecting its strong performance in areas like ticket management and automation. Users specifically mention the ease of logging customer tickets and accessing necessary data, which simplifies their daily tasks.
- **Reviewers mention** that while TOPdesk provides excellent customer support, Ivanti Neurons for ITSM has received mixed feedback regarding its support quality. Users have noted that while support is available, it may not always meet their expectations compared to TOPdesk's consistently praised assistance.
- **G2 reviewers highlight** that TOPdesk shines in reporting and analytics features, with users appreciating the report generation and auto-population capabilities. This functionality is particularly useful for teams that rely on data-driven insights for decision-making.
- **Users express concerns** about the ease of setup with Ivanti Neurons for ITSM, noting that it can be more complex compared to TOPdesk. Many find TOPdesk's setup process to be straightforward, allowing for quicker implementation without the need for extensive technical expertise.



| | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 281 | 30 | 
| **Largest Market Segment** | Enterprise (54.7% of reviews) | Mid-Market (46.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### TOPdesk

Pros:
- Features (2 reviews)
- Asset Management (1 reviews)

Cons:
- Ticketing Issues (2 reviews)
- Access Control (1 reviews)

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
  | **Meets Requirements** | 8.3 (214 reviews) | 8.5 (24 reviews) | 
  | **Ease of Use** | 7.7 (239 reviews) | 8.0 (23 reviews) | 
  | **Ease of Setup** | 6.9 (189 reviews) | 7.3 (5 reviews) | 
  | **Ease of Admin** | 7.3 (130 reviews) | Not enough data | 
  | **Quality of Support** | 7.7 (197 reviews) | 8.8 (20 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (127 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 7.9 (204 reviews) | 9.5 (24 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### TOPdesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |
| **TOPdesk** | 8.5/10 | 11 |

#### Administration

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Change Management** | 8.2 (66 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 
| **Asset Management** | 7.7 (68 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Reports & Analytics** | 7.4 (79 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Help Desk** | 8.7 (92 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (99 reviews) ✓ Verified | 8.2 (10 reviews) ✓ Verified | 

#### Management

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Reporting** | 7.9 (35 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Administration Console** | 6.5 (27 reviews) ✓ Verified | 8.7 (9 reviews) ✓ Verified | 
| **Access Management** | 7.7 (16 reviews) ✓ Verified | 8.5 (10 reviews) ✓ Verified | 
| **Asset Management** | 8.6 (32 reviews) ✓ Verified | 8.3 (10 reviews) ✓ Verified | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | 8.5 (9 reviews) ✓ Verified | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Ticketing System** | 9.4 (47 reviews) ✓ Verified | 9.0 (10 reviews) ✓ Verified | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | 8.0 (9 reviews) | 
| **Alerting** | 7.1 (16 reviews) ✓ Verified | 8.8 (10 reviews) ✓ Verified | 
| **Automation** | 9.1 (54 reviews) ✓ Verified | 8.5 (10 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.2 (27 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.4 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |
| **TOPdesk** | 8.5/10 | 23 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (89 reviews) | 8.8 (19 reviews) | 
| **Ticket Prioritization** | 8.3 (94 reviews) | 8.4 (20 reviews) | 
| **Ticket Notifications** | 8.1 (98 reviews) | 9.1 (19 reviews) | 
| **Knowledge Base** | 7.4 (87 reviews) | 8.6 (18 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 8.1 (18 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 8.2 (19 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 8.4 (19 reviews) | 
| **Surveys** | 6.9 (68 reviews) | 8.3 (17 reviews) | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | 8.6 (15 reviews) | 
| **Self Service** | 7.9 (92 reviews) | 8.8 (18 reviews) | 
| **Active Directory** | 7.8 (79 reviews) | 8.8 (16 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | 8.0 (16 reviews) | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)




---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | TOPdesk | 
|---|---|---|
| **Small-Business** | 13.9% | 14.3% | 
| **Mid-Market** | 31.5% | 46.4% | 
| **Enterprise** | 54.7% | 39.3% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

#### TOPdesk

- **Computer Software:** 10.7%
- **Retail:** 7.1%
- **Primary/Secondary Education:** 7.1%
- **Higher Education:** 7.1%
- **Consumer Goods:** 7.1%
- **Education Management:** 7.1%
- **Banking:** 3.6%
- **Business Supplies and Equipment:** 3.6%
- **Chemicals:** 3.6%
- **Computer & Network Security:** 3.6%
- **Other:** 39.3%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

### Alternatives to TOPdesk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (615 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13156 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4585 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### TOPdesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-topdesk)