# Ivanti Neurons for ITSM vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in **ease of use** , with many users highlighting its intuitive interface and straightforward setup process. One user mentioned, "Very easy to use and easy to find client's machines," which reflects the overall sentiment of simplicity in daily operations.
- **Users say** that Ivanti Neurons for ITSM offers robust **automation and AI-driven capabilities** , making it a strong choice for organizations looking to streamline their IT processes. Reviewers appreciate how it transforms help desk operations into automated, data-driven workflows, significantly reducing manual tasks.
- **According to verified reviews** , NinjaOne's **centralized device dashboard** and remote access tools are standout features that enhance endpoint management. Users have praised how these tools simplify day-to-day management without adding unnecessary complexity, making it a favorite among IT teams.
- **Reviewers mention** that while Ivanti Neurons for ITSM has strong ticketing capabilities, it sometimes struggles with **configuration challenges** that can hinder user experience. One user noted the ease of logging customer tickets, but others pointed out that the setup could be more intuitive.
- **G2 reviewers highlight** NinjaOne's **quality of support** , with many users expressing satisfaction with the responsiveness and helpfulness of the support team. This is a significant advantage for teams that require reliable assistance during critical operations.
- **Users report** that Ivanti Neurons for ITSM is particularly strong in **incident management** , with a high rating in this area. Reviewers appreciate its ability to streamline incident, problem, and change management, which is crucial for maintaining IT service quality.



| | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 280 | 4,518 | 
| **Largest Market Segment** | Enterprise (55.5% of reviews) | Mid-Market (48.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customization (3 reviews)
- Integrations (3 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.3 (214 reviews) | 9.0 (4255 reviews) | 
  | **Ease of Use** | 7.7 (239 reviews) | 9.1 (4299 reviews) | 
  | **Ease of Setup** | 6.9 (189 reviews) | 9.1 (4043 reviews) | 
  | **Ease of Admin** | 7.3 (130 reviews) | 9.1 (3235 reviews) | 
  | **Quality of Support** | 7.7 (197 reviews) | 9.1 (4071 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (127 reviews) | 9.4 (3164 reviews) | 
  | **Product Direction (% positive)** | 7.9 (204 reviews) | 9.7 (4104 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |
| **NinjaOne** | 7.9/10 | 861 |

#### Administration

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Change Management** | 8.2 (66 reviews) ✓ Verified | 8.2 (679 reviews) | 
| **Asset Management** | 7.7 (68 reviews) ✓ Verified | 8.8 (730 reviews) | 
| **Reports & Analytics** | 7.4 (79 reviews) ✓ Verified | 8.3 (728 reviews) | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Help Desk** | 8.7 (92 reviews) ✓ Verified | 8.2 (729 reviews) | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | 7.9 (672 reviews) | 
| **Process Workflow** | 8.3 (99 reviews) ✓ Verified | 7.7 (646 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Reporting** | 7.9 (35 reviews) ✓ Verified | 8.3 (643 reviews) | 
| **Administration Console** | 6.5 (27 reviews) ✓ Verified | 9.0 (646 reviews) | 
| **Access Management** | 7.7 (16 reviews) ✓ Verified | 8.7 (615 reviews) | 
| **Asset Management** | 8.6 (32 reviews) ✓ Verified | 8.8 (619 reviews) | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | 8.4 (591 reviews) | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Ticketing System** | 9.4 (47 reviews) ✓ Verified | 7.6 (647 reviews) | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | 8.5 (626 reviews) | 
| **Alerting** | 7.1 (16 reviews) ✓ Verified | 8.9 (672 reviews) | 
| **Automation** | 9.1 (54 reviews) ✓ Verified | 9.0 (691 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | 7.0 (177 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (173 reviews) | 
| **Cross-system Integration** | 8.2 (27 reviews) | 6.9 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (173 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (171 reviews) | 
| **Proactive Assistance** | 9.4 (11 reviews) | 6.8 (170 reviews) | 
| **Decision Making** | Not enough data | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 421 |

#### Compatibility 

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (374 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (308 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (332 reviews) | 
| **Repository Models** | Not enough data | 8.3 (290 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (309 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (306 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (348 reviews) | 
| **Activity Monitoring** | Not enough data | 9.3 (371 reviews) | 

#### Compliance

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (304 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (286 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (68 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (65 reviews) | 
| **Decision Making** | Not enough data | 7.5 (66 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 463 |

#### Functionality

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.4 (96 reviews) | 
| **Storage Capacity** | Not enough data | 8.8 (354 reviews) | 
| **Remote Backup** | Not enough data | 9.1 (404 reviews) | 
| **Versioning** | Not enough data | 8.5 (359 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.7 (365 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (334 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.3 (341 reviews) | 
| **Security Standards** | Not enough data | 8.8 (345 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (342 reviews) | 

#### Agentic AI - Online Backup

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 51 |

#### Functionality

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (40 reviews) | 
| **Storage Capacity** | Not enough data | 9.6 (43 reviews) | 
| **Remote Backup** | Not enough data | 9.3 (44 reviews) | 
| **Versioning** | Not enough data | 9.0 (42 reviews) | 

#### Compatibility 

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Endpoint Variety** | Not enough data | 9.1 (20 reviews) | 
| **SaaS Application Variety** | Not enough data | 8.7 (38 reviews) | 
| **Storage Formats** | Not enough data | 8.5 (36 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 7.3 (31 reviews) | 
| **Security Standards** | Not enough data | 9.1 (41 reviews) | 
| **Encrypted Storage** | Not enough data | 9.3 (39 reviews) | 

#### Agentic AI - SaaS Backup

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (5 reviews) | 
| **Decision Making** | Not enough data | 7.7 (5 reviews) | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 7.8/10 | 46 |

#### Functionality

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Email Storage** | Not enough data | 9.5 (42 reviews) | 
| **Encryption** | Not enough data | 9.3 (39 reviews) | 
| **Reporting** | Not enough data | 8.4 (38 reviews) | 
| **Email Analysis** | Not enough data | 8.2 (36 reviews) | 
| **Migration** | Not enough data | 7.5 (36 reviews) | 
| **Archive Backup** | Not enough data | 9.3 (43 reviews) | 

#### Agentic AI - Email Archiving

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 2901 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (2596 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (726 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (475 reviews) | 

#### Monitoring and Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (2504 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (1965 reviews) | 
| **Application Deployment** | Not enough data | 8.8 (2178 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (2518 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (548 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (520 reviews) | 

#### Service Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Remote Access** | Not enough data | 9.2 (2402 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.2 (477 reviews) | 
| **Ticketing** | Not enough data | 7.7 (593 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (533 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (470 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (484 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (462 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (458 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (468 reviews) | 
| **Decision Making** | Not enough data | 7.1 (464 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 521 |

#### Scope

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (433 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (464 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.6 (454 reviews) | 
| **Endpoint Protection** | Not enough data | 8.4 (412 reviews) | 
| **Remote Wiping** | Not enough data | 7.5 (397 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (436 reviews) | 
| **Device Configuration** | Not enough data | 8.7 (438 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (419 reviews) | 
| **Usage Information** | Not enough data | 8.8 (419 reviews) | 
| **Data Separation** | Not enough data | 7.8 (377 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (172 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (170 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (171 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (168 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (166 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (171 reviews) | 
| **Decision Making** | Not enough data | 7.2 (173 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 788 |

#### Functionality

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.9 (709 reviews) | 
| **Alerting** | Not enough data | 9.0 (742 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (620 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (617 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.4 (285 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (577 reviews) | 
| **Data Visualization** | Not enough data | 8.3 (591 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (542 reviews) | 

#### Analytics - Network Monitoring

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (240 reviews) | 

#### Security - Network Monitoring

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 615 |

#### Monitoring

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (573 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (569 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (200 reviews) | 

#### Management Tools

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (505 reviews) | 
| **Standardization** | Not enough data | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (490 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (99 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (97 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (96 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (95 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (95 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (95 reviews) | 
| **Decision Making** | Not enough data | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1326 |

#### Asset Inventory

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1206 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1176 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.8 (1027 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (296 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1071 reviews) | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (246 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (228 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (225 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (223 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (219 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (226 reviews) | 
| **Decision Making** | Not enough data | 7.1 (224 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1167 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1009 reviews) | 
| **Integrations** | Not enough data | 8.2 (1081 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2079 |

#### Administration

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1763 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1642 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1432 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1781 reviews) | 
| **Multi - Session Handling** | Not enough data | 9.0 (1557 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1623 reviews) | 

#### Maintenance

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1801 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1349 reviews) | 

#### Communication 

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1454 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1310 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1365 reviews) | 
| **Compliance** | Not enough data | 8.5 (1404 reviews) | 

#### Device Support

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.6 (1374 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1488 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (1453 reviews) | 

#### Performance

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1558 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 377 |

#### Functionality 

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (346 reviews) | 
| **OS Boot Recovery** | Not enough data | 8.0 (302 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (303 reviews) | 
| **Online Restore** | Not enough data | 8.6 (330 reviews) | 

#### Performance

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (325 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (314 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.7 (314 reviews) | 

#### Agentic AI - PC Backup

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (96 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (93 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (91 reviews) | 
| **Decision Making** | Not enough data | 7.2 (92 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 255 |

#### Management and Discovery - IT Documentation

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (224 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (225 reviews) | 

#### Operations - IT Documentation

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (226 reviews) | 
| **Automation** | Not enough data | 8.9 (241 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 153 |

#### Generative AI - Autonomous Endpoint Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (68 reviews) | 
| **Adaptive** | Not enough data | 7.4 (71 reviews) | 
| **Predictive** | Not enough data | 7.5 (71 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (139 reviews) | 
| **Oversees** | Not enough data | 8.3 (80 reviews) | 
| **Self-Healing** | Not enough data | 8.2 (84 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.2 (123 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |
| **NinjaOne** | N/A | N/A |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (89 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.3 (94 reviews) | Not enough data | 
| **Ticket Notifications** | 8.1 (98 reviews) | Not enough data | 
| **Knowledge Base** | 7.4 (87 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | Not enough data | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | Not enough data | 
| **Time Tracking** | 7.3 (78 reviews) | Not enough data | 
| **Surveys** | 6.9 (68 reviews) | Not enough data | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | Not enough data | 
| **Self Service** | 7.9 (92 reviews) | Not enough data | 
| **Active Directory** | 7.8 (79 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.4 (53 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 702 |

#### Platform - Mobile Device Management (MDM)

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (469 reviews) | 

#### Operating System

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (662 reviews) | 
| **Apple Support** | Not enough data | 8.2 (598 reviews) | 
| **Android Support** | Not enough data | 8.5 (560 reviews) | 

#### Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (586 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (499 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.6 (520 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (518 reviews) | 
| **Security** | Not enough data | 8.7 (532 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (154 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (147 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (151 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (146 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (141 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (149 reviews) | 
| **Decision Making** | Not enough data | 7.8 (147 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 1050 |

#### Analysis

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (793 reviews) | 

#### Platform

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (727 reviews) | 
| **Remote Access** | Not enough data | 9.2 (953 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (706 reviews) | 
| **Asset Tracking** | Not enough data | 8.6 (812 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.4 (751 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.8 (829 reviews) | 
| **Patch Management** | Not enough data | 9.3 (953 reviews) | 
| **Disaster Recovery** | Not enough data | 7.7 (700 reviews) | 
| **Service Management** | Not enough data | 8.8 (765 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (714 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (180 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (162 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (159 reviews) | 
| **Decision Making** | Not enough data | 7.1 (158 reviews) | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Ivanti Neurons for ITSM (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to NinjaOne (17):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | NinjaOne | 
|---|---|---|
| **Small-Business** | 13.7% | 44.4% | 
| **Mid-Market** | 30.8% | 48.0% | 
| **Enterprise** | 55.5% | 7.6% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

#### NinjaOne

- **Information Technology and Services:** 27.5%
- **Computer & Network Security:** 13.6%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.5%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Financial Services:** 2.2%
- **Retail:** 2.2%
- **Consulting:** 1.8%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.4%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4043 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (256 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1437 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1098 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-ninjaone)