# Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that ManageEngine ServiceDesk Plus stands out for its high level of customization and flexibility. Reviewers highlight its rich configurations and ease of integration with other products, which enhances its value as an ITSM solution for tracking IT tasks.
- **According to verified reviews** , Ivanti Neurons for ITSM has a user-friendly interface that simplifies ticket logging and data management. Users find it beneficial for handling customer tickets, which contributes to a more organized IT support environment.
- **Reviewers mention** that ManageEngine ServiceDesk Plus offers a wide range of features, but some users note that leveraging its full potential often requires custom coding. This can be a barrier for teams looking for a more straightforward setup.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM has a solid performance in automation, it faces challenges in ease of setup and administration compared to ManageEngine ServiceDesk Plus, which is praised for its intuitive onboarding process and overall ease of use.
- **Users report** that both products have their strengths, but ManageEngine ServiceDesk Plus generally receives higher marks for support quality and user satisfaction, with reviewers appreciating its responsive customer service and helpful resources for troubleshooting.



| | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 277 | 249 | 
| **Largest Market Segment** | Enterprise (55.5% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | No pricing available | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customization (3 reviews)
- Integrations (3 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
  | **Meets Requirements** | 8.3 (214 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 7.7 (239 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 6.9 (189 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 7.3 (130 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 7.7 (197 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (127 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 7.9 (204 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (32 reviews) | 
| **Ticket response user experience** | Not enough data | 8.7 (33 reviews) | 
| **Workflow** | Not enough data | 8.7 (33 reviews) | 
| **Response Automation** | Not enough data | 8.9 (32 reviews) | 
| **SLA Management** | Not enough data | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.5 (33 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.1 (31 reviews) | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (32 reviews) | 
| **Email to Case** | Not enough data | 9.1 (33 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (27 reviews) | 
| **Social Integration** | Not enough data | 7.1 (24 reviews) | 
| **Voice** | Not enough data | 6.5 (24 reviews) | 

#### Platform

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.5 (28 reviews) | 
| **Customization ** | Not enough data | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.5 (34 reviews) | 
| **Integration** | Not enough data | 7.8 (31 reviews) | 
| **Reporting** | Not enough data | 8.2 (34 reviews) | 
| **Dashboards** | Not enough data | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Change Management** | 8.2 (66 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | 7.7 (68 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | 7.4 (79 reviews) ✓ Verified | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Help Desk** | 8.7 (92 reviews) ✓ Verified | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (99 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Reporting** | 7.9 (35 reviews) ✓ Verified | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | 6.5 (27 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | 7.7 (16 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | 8.6 (32 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Ticketing System** | 9.4 (47 reviews) ✓ Verified | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | 7.1 (16 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | 9.1 (54 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.2 (27 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.4 (11 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 6.4 (6 reviews) | 

#### Management Tools

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (89 reviews) | 8.7 (95 reviews) | 
| **Ticket Prioritization** | 8.3 (94 reviews) | 8.6 (95 reviews) | 
| **Ticket Notifications** | 8.1 (98 reviews) | 8.8 (99 reviews) | 
| **Knowledge Base** | 7.4 (87 reviews) | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 8.1 (89 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 8.3 (95 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 8.5 (86 reviews) | 
| **Surveys** | 6.9 (68 reviews) | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | 7.2 (75 reviews) | 
| **Self Service** | 7.9 (92 reviews) | 8.1 (81 reviews) | 
| **Active Directory** | 7.8 (79 reviews) | 8.6 (91 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to ManageEngine ServiceDesk Plus (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | ManageEngine ServiceDesk Plus | 
|---|---|---|
| **Small-Business** | 13.7% | 8.7% | 
| **Mid-Market** | 30.8% | 59.8% | 
| **Enterprise** | 55.5% | 31.5% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews)
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### Alternatives to ManageEngine ServiceDesk Plus

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- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
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- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus)