# Ivanti Neurons for ITSM vs LogMeIn Rescue Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that LogMeIn Rescue stands out for its ease of use, with many highlighting the seamless connection process. One-click access for end users is a major plus, allowing for quick and straightforward support sessions without complex setups.
- **Reviewers mention** that while Ivanti Neurons for ITSM offers robust features for ticket management, some users find it challenging to configure according to their specific workflows. This can lead to a steeper learning curve compared to LogMeIn Rescue, which is noted for its intuitive interface.
- **According to verified reviews** , LogMeIn Rescue shines in its collaborative features, such as the ability to add colleagues during screen sharing sessions. This functionality enhances teamwork and support efficiency, making it a preferred choice for many users.
- **G2 reviewers highlight** that Ivanti Neurons for ITSM has a strong focus on reducing IT congestion, transforming help desks into automated, data-driven operations. However, some users feel that the overall user experience could be improved, especially in terms of setup and administration.
- **Users appreciate** the quality of support provided by LogMeIn Rescue, with many noting its reliability and responsiveness. In contrast, while Ivanti Neurons for ITSM has received positive feedback for its support, it still trails behind LogMeIn Rescue in overall satisfaction ratings.



| | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 286 | 209 | 
| **Largest Market Segment** | Enterprise (53.9% of reviews) | Mid-Market (41.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
  | **Meets Requirements** | 8.3 (216 reviews) | 9.3 (168 reviews) | 
  | **Ease of Use** | 7.7 (243 reviews) | 9.1 (167 reviews) | 
  | **Ease of Setup** | 6.9 (191 reviews) | 9.2 (101 reviews) | 
  | **Ease of Admin** | 7.4 (131 reviews) | 9.0 (82 reviews) | 
  | **Quality of Support** | 7.8 (201 reviews) | 8.8 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (128 reviews) | 9.0 (78 reviews) | 
  | **Product Direction (% positive)** | 7.9 (205 reviews) | 8.4 (156 reviews) | 

---
## Pricing

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Rescue Enterprise

Price: Contact Us

Description: Advanced remote support with priority VIP service for enterprise teams


Key Features:
- Dedicated Technical Support Team
- 24/7 Priority Care
- White Glove Onboarding

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **LogMeIn Rescue** | 8.8/10 | 103 |

#### Ticket and Case Management

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.6 (50 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.0 (54 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Feature Not Available | 
| **SLA Management** | Not enough data | 9.2 (42 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.2 (59 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.0 (47 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | 

#### Agentic AI - Help Desk

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (55 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (46 reviews) | 
| **Chat/Live Support** | Not enough data | 9.1 (68 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (36 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.9 (36 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.0 (38 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.0 (28 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.9 (53 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 8.2/10 | 143 |
| **LogMeIn Rescue** | N/A | N/A |

#### Administration

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Change Management** | 8.1 (67 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 7.8 (69 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 7.4 (81 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Help Desk** | 8.8 (94 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 8.2 (71 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.3 (101 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Reporting** | 7.8 (37 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 6.4 (28 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 7.8 (17 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.6 (33 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 7.3 (22 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Ticketing System** | 9.5 (49 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 7.1 (16 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 7.3 (17 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.1 (55 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (14 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (28 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.4 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### ServiceNow Apps

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.2 (6 reviews) | 
| **Value** | Not enough data | 8.3 (6 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **LogMeIn Rescue** | 8.9/10 | 55 |

#### Administration

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.7 (49 reviews) | 
| **File Sharing** | Not enough data | 9.6 (46 reviews) | 
| **Session Recording** | Not enough data | 9.1 (42 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.9 (40 reviews) | 
| **Multi - Session Handling** | Not enough data | 9.2 (45 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.9 (44 reviews) | 

#### Maintenance

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.3 (44 reviews) | 
| **Remote Printing** | Not enough data | 8.9 (34 reviews) | 

#### Communication 

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Text Chat** | Not enough data | 9.3 (45 reviews) | 
| **VoIP** | Not enough data | 8.1 (32 reviews) | 
| **Video Conference Call** | Not enough data | 8.0 (34 reviews) | 
| **Screen Annotations** | Not enough data | 8.9 (40 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Data Encryption** | Not enough data | 9.3 (42 reviews) | 
| **Compliance** | Not enough data | 9.0 (40 reviews) | 

#### Device Support

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.4 (41 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.6 (43 reviews) | 
| **Cross-Platform** | Not enough data | 8.6 (45 reviews) | 

#### Performance

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (43 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **LogMeIn Rescue** | 9.1/10 | 8 |

#### Administration

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Access Control** | Not enough data | 9.4 (8 reviews) | 
| **Web Page Navigation** | Not enough data | 9.0 (7 reviews) | 
| **Real Time Assistance** | Not enough data | 9.2 (8 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Data Security** | Not enough data | 9.5 (7 reviews) | 
| **Data Masking** | Not enough data | 8.3 (6 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | 7.5/10 | 112 |
| **LogMeIn Rescue** | 8.7/10 | 59 |

#### Incident Management

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (91 reviews) | 8.7 (25 reviews) | 
| **Ticket Prioritization** | 8.3 (95 reviews) | 8.8 (26 reviews) | 
| **Ticket Notifications** | 8.1 (99 reviews) | 8.5 (29 reviews) | 
| **Knowledge Base** | 7.4 (88 reviews) | 8.3 (33 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.5 (82 reviews) | 8.6 (28 reviews) | 

#### Reporting

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Dashboards** | 7.6 (99 reviews) | 8.9 (40 reviews) | 
| **Time Tracking** | 7.3 (78 reviews) | 8.8 (39 reviews) | 
| **Surveys** | 6.9 (68 reviews) | 8.8 (27 reviews) | 

#### Access & Usability

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Mobile** | 6.1 (52 reviews) | 8.5 (36 reviews) | 
| **Self Service** | 7.9 (92 reviews) | 8.9 (36 reviews) | 
| **Active Directory** | 7.8 (79 reviews) | 9.0 (30 reviews) | 
| **Multi-Channel Access** | 7.4 (53 reviews) | 9.1 (32 reviews) | 

#### Agentic AI - Service Desk

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Ivanti Neurons for ITSM** | N/A | N/A |
| **LogMeIn Rescue** | 9.2/10 | 80 |

#### Administration

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Usage Information** | Not enough data | 9.0 (60 reviews) | 
| **Integrations** | Not enough data | 8.9 (49 reviews) | 
| **Diagnostics** | Not enough data | 9.0 (60 reviews) | 
| **Session Recording** | Not enough data | 9.0 (56 reviews) | 
| **Session Transfer** | Not enough data | 9.4 (62 reviews) | 
| **Unattended Access** | Not enough data | 9.3 (59 reviews) | 
| **File Sharing** | Not enough data | 9.2 (66 reviews) | 

#### Platform

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 9.4 (59 reviews) | 
| **Mobile Device Access** | Not enough data | 8.6 (51 reviews) | 
| **Applications Management** | Not enough data | 9.2 (53 reviews) | 
| **Remote Device Control** | Not enough data | 9.4 (66 reviews) | 

#### Security

| Feature | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Remote Wipe** | Not enough data | 9.4 (40 reviews) | 
| **Device Management** | Not enough data | 9.3 (46 reviews) | 
| **Device Enrollment** | Not enough data | 9.2 (44 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Ivanti Neurons for ITSM (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to LogMeIn Rescue (6):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Remote Support Software](https://www.g2.com/categories/remote-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)


---
## Reviewer Demographics

### By Company Size

| Segment | Ivanti Neurons for ITSM | LogMeIn Rescue | 
|---|---|---|
| **Small-Business** | 15.1% | 34.4% | 
| **Mid-Market** | 31.0% | 41.0% | 
| **Enterprise** | 53.9% | 24.6% | 

### By Industry

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.2%
- **Hospital & Health Care:** 7.5%
- **Government Administration:** 6.7%
- **Computer Software:** 6.3%
- **Higher Education:** 5.5%
- **Education Management:** 5.5%
- **Banking:** 4.0%
- **Financial Services:** 3.2%
- **Retail:** 3.2%
- **Staffing and Recruiting:** 2.8%
- **Other:** 39.1%

#### LogMeIn Rescue

- **Information Technology and Services:** 22.8%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.7%
- **Accounting:** 4.1%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.4%

---
## Alternatives

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1936 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4109 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (714 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1102 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (518 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (274 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (613 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (667 reviews)

---
## Top Discussions

### Ivanti Neurons for ITSM

No discussions available for this product.

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-logmein-rescue)