# Ivanti Endpoint Manager vs ServiceNow IT Operations Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that ServiceNow IT Operations Management excels in providing comprehensive asset tracking and management capabilities. Users appreciate its ability to deliver real-time mapping of the entire IT estate, which enhances resource and cost planning. - **Users say** that Ivanti Endpoint Manager offers a robust solution for unified endpoint management, allowing for the management of various devices from a single console. This feature significantly reduces tool sprawl and simplifies patch management, which users find particularly beneficial. - **Reviewers mention** that ServiceNow's workflow management capabilities are a standout feature, with many highlighting its effectiveness in tracking configuration items like laptops and servers. This functionality is crucial for organizations needing to maintain visibility over their IT assets. - **According to verified reviews** , Ivanti Endpoint Manager is praised for its remote control and software deployment features, enabling users to manage devices efficiently and ensure they are always up to date with the latest updates. - **Users highlight** that while both products have strong support ratings, ServiceNow IT Operations Management edges out with a slightly higher quality of support, which is essential for organizations that rely on timely assistance for their IT operations. - **G2 reviewers note** that Ivanti Endpoint Manager is particularly effective for enterprises looking to manage devices on a large scale, providing a wealth of options and features that cater to diverse IT needs, although it may not match the overall satisfaction levels seen with ServiceNow. | | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | | **Total Reviews** | 138 | 447 | | **Largest Market Segment** | Enterprise (59.0% of reviews) | Enterprise (64.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Ivanti Endpoint Manager Pros: - Centralized Management (1 reviews) - Easy Deployment (1 reviews) Cons: - Expensive (1 reviews) - Pricing Issues (1 reviews) ### ServiceNow IT Operations Management Pros: - Ease of Use (51 reviews) - Visibility (44 reviews) Cons: - Learning Difficulty (29 reviews) - Complexity (27 reviews) --- ## Ratings Comparison | Rating | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Meets Requirements** | 8.4 (116 reviews) | 8.8 (127 reviews) | | **Ease of Use** | 7.5 (117 reviews) | 8.2 (288 reviews) | | **Ease of Setup** | 7.0 (87 reviews) | 7.9 (188 reviews) | | **Ease of Admin** | 8.0 (83 reviews) | 8.4 (59 reviews) | | **Quality of Support** | 8.0 (115 reviews) | 8.5 (203 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (84 reviews) | 8.8 (62 reviews) | | **Product Direction (% positive)** | 7.6 (113 reviews) | 9.5 (121 reviews) | --- ## Pricing ### Ivanti Endpoint Manager #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow IT Operations Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### OS Imaging & Deployment | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | 9.1/10 | 15 | | **ServiceNow IT Operations Management** | N/A | N/A | #### Administration | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Compression** | 8.5 (8 reviews) | Not enough data | | **Automation** | 8.5 (12 reviews) | Not enough data | | **Web Interface** | 8.5 (9 reviews) | Not enough data | | **Administration Console** | 8.6 (11 reviews) | Not enough data | #### Deployment | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Device Variety** | 9.5 (13 reviews) | Not enough data | | **OS Variety** | 9.6 (13 reviews) | Not enough data | | **Deployment Methods** | 9.2 (13 reviews) | Not enough data | #### Imaging | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Remote Imaging** | 9.8 (8 reviews) | Not enough data | | **Offline imaging** | 8.9 (9 reviews) | Not enough data | | **Online imaging** | 9.6 (12 reviews) | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | 8.4/10 | 7 | | **ServiceNow IT Operations Management** | N/A | N/A | #### Scope | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | 9.3 (5 reviews) | Not enough data | #### Security | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | 8.7 (5 reviews) | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Device Enrollment** | 7.7 (5 reviews) | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | 8.3 (6 reviews) | Not enough data | | **Usage Information** | 8.0 (5 reviews) | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### AIOps Platforms | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | N/A | N/A | | **ServiceNow IT Operations Management** | 8.4/10 | 140 | #### Functionality | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Artificial Intelligence** | Not enough data | 8.5 (34 reviews) | | **Machine Learning** | Not enough data | 7.6 (16 reviews) | | **Systems Monitoring** | Not enough data | 9.3 (55 reviews) | #### Issue Resolution | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Root Cause Identification** | Not enough data | 9.3 (41 reviews) | | **Proactive Identification** | Not enough data | 9.2 (37 reviews) | | **Resolution Guidance** | Not enough data | 9.0 (27 reviews) | #### Management | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **System Integration** | Not enough data | 9.2 (80 reviews) | | **Alerting** | Not enough data | 8.9 (31 reviews) | | **Reporting** | Not enough data | 9.1 (36 reviews) | #### Generative AI | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **AI Text Generation** | Not enough data | 7.5 (10 reviews) | | **AI Text Summarization** | Not enough data | 7.3 (10 reviews) | #### Agentic AI - AIOps Platforms | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | | **Multi-step Planning** | Not enough data | 7.8 (9 reviews) | | **Cross-system Integration** | Not enough data | 9.0 (16 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (10 reviews) | | **Natural Language Interaction** | Not enough data | 6.8 (10 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | | **Decision Making** | Not enough data | 8.5 (8 reviews) | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | N/A | N/A | | **ServiceNow IT Operations Management** | 8.1/10 | 18 | #### Monitoring | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Performance Baselines** | Not enough data | 8.8 (11 reviews) | | **Performance Analysis** | Not enough data | 7.8 (12 reviews) | | **Performance Monitoring** | Not enough data | 7.9 (11 reviews) | | **AI/ML Assistance** | Not enough data | 8.0 (10 reviews) | | **Multi-System Monitoring** | Not enough data | 8.3 (13 reviews) | #### Response | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Dashboards and Visualization** | Not enough data | 8.4 (15 reviews) | | **Incident Alerting** | Not enough data | 8.6 (13 reviews) | | **Root Cause Analysis (RCA)** | Not enough data | 8.2 (10 reviews) | #### Agentic AI - Application Performance Monitoring (APM) | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | | **Cross-system Integration** | Not enough data | 8.1 (6 reviews) | | **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | | **Decision Making** | Not enough data | 8.1 (6 reviews) | #### Performance | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Real User Monitoring (RUM)** | Not enough data | 8.2 (11 reviews) | | **Second by Second Metrics** | Not enough data | 8.0 (9 reviews) | #### Functionality | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Synthetic Monitoring** | Not enough data | 8.0 (11 reviews) | | **Dynamic Transaction Mapping** | Not enough data | 7.6 (11 reviews) | | **Load Balancing** | Not enough data | 7.2 (10 reviews) | | **Cloud Observability** | Not enough data | 7.8 (13 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | N/A | N/A | | **ServiceNow IT Operations Management** | N/A | N/A | #### Generative AI | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### AI SRE Tools | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | N/A | N/A | | **ServiceNow IT Operations Management** | 9.2/10 | 7 | #### Reliability Objectives & Service Operations - AI SRE Tools | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Intelligent On-Call Workflows** | Not enough data | Not enough data | | **Error Budget Tracking** | Not enough data | 9.3 (7 reviews) | | **SLI & SLO Management** | Not enough data | 9.5 (7 reviews) | | **Service Health Modeling & Reporting** | Not enough data | Not enough data | #### AI Detection & Signal Quality - AI SRE Tools | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Change-Aware Detection** | Not enough data | Not enough data | | **Adaptive Anomaly Detection** | Not enough data | 9.4 (6 reviews) | | **Alert Correlation & Noise Reduction** | Not enough data | 9.4 (6 reviews) | #### Investigation & Root Cause Analysis - AI SRE Tools | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Guided Incident Investigation** | Not enough data | 9.3 (7 reviews) | | **Live Debugging in Production** | Not enough data | Not enough data | | **AI Root Cause Analysis** | Not enough data | 8.3 (6 reviews) | | **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | #### Automation & Platform Controls - AI SRE Tools | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Automated Runbook & Workflow Execution** | Not enough data | 8.6 (6 reviews) | | **Human-in-the-Loop Remediation** | Not enough data | 9.0 (7 reviews) | | **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | | **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | ### Enterprise AI Chatbots | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | N/A | N/A | | **ServiceNow IT Operations Management** | N/A | N/A | #### AI & Conversational Intelligence - Enterprise AI Chatbots | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | | **Natural Language Understanding** | Not enough data | Not enough data | | **Multi-Turn Conversations** | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | #### Knowledge & Data Integration - Enterprise AI Chatbots | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Real-Time Data Retrieval** | Not enough data | Not enough data | | **API & Custom Data Connectors** | Not enough data | Not enough data | | **Knowledge Base Integrations** | Not enough data | Not enough data | | **CRM & ERP Integrations** | Not enough data | Not enough data | #### Security, Governance & Compliance - Enterprise AI Chatbots | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Audit Logging** | Not enough data | Not enough data | | **Role-Based Access Controls** | Not enough data | Not enough data | | **Data Residency Controls** | Not enough data | Not enough data | | **Response Guardrails** | Not enough data | Not enough data | #### Administration & Deployment - Enterprise AI Chatbots | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Workflow Automation** | Not enough data | Not enough data | | **Escalation Workflows** | Not enough data | Not enough data | | **Conversation Analytics** | Not enough data | Not enough data | | **Multi-Channel Deployment** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | N/A | N/A | | **ServiceNow IT Operations Management** | N/A | N/A | #### System Control | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Ivanti Endpoint Manager** | 8.2/10 | 28 | | **ServiceNow IT Operations Management** | 8.4/10 | 89 | #### Analysis | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Threat Detection** | 7.8 (18 reviews) | 8.5 (47 reviews) | #### Platform | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Unified Communications Platform** | 7.3 (15 reviews) | 8.7 (41 reviews) | | **Remote Access** | 8.6 (27 reviews) | 8.5 (32 reviews) | | **ITIL Policy Compliance** | 8.3 (7 reviews) | 8.9 (39 reviews) | | **Asset Tracking** | 8.4 (22 reviews) | 8.9 (57 reviews) | | **IT Knowledge Management** | 8.7 (14 reviews) | 8.8 (43 reviews) | #### Security | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Endpoint Protection** | 8.3 (17 reviews) | 8.7 (34 reviews) | | **Patch Management** | 9.0 (24 reviews) | 8.2 (33 reviews) | | **Disaster Recovery** | 7.2 (9 reviews) | 7.9 (32 reviews) | | **Service Management** | 8.2 (15 reviews) | 9.1 (52 reviews) | | **Workflow Management** | 7.9 (14 reviews) | 9.0 (54 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (15 reviews) | | **Multi-step Planning** | Not enough data | 8.0 (14 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (18 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.4 (13 reviews) | | **Proactive Assistance** | Not enough data | 7.9 (14 reviews) | | **Decision Making** | Not enough data | 8.6 (15 reviews) | --- ## Categories **Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) **Unique to Ivanti Endpoint Manager (3):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [OS Imaging & Deployment Software](https://www.g2.com/categories/os-imaging-deployment), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Unique to ServiceNow IT Operations Management (4):** [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots) --- ## Reviewer Demographics ### By Company Size | Segment | Ivanti Endpoint Manager | ServiceNow IT Operations Management | |---|---|---| | **Small-Business** | 5.2% | 11.6% | | **Mid-Market** | 35.8% | 24.4% | | **Enterprise** | 59.0% | 64.0% | ### By Industry #### Ivanti Endpoint Manager - **Information Technology and Services:** 17.9% - **Hospital & Health Care:** 9.0% - **Financial Services:** 6.0% - **Retail:** 6.0% - **Health, Wellness and Fitness:** 4.5% - **Insurance:** 3.7% - **Government Administration:** 3.7% - **Medical Devices:** 3.7% - **Higher Education:** 3.0% - **Banking:** 3.0% - **Other:** 39.6% #### ServiceNow IT Operations Management - **Information Technology and Services:** 21.1% - **Financial Services:** 8.0% - **Insurance:** 7.6% - **Hospital & Health Care:** 6.8% - **Consulting:** 5.6% - **Manufacturing:** 5.2% - **Banking:** 4.0% - **Computer & Network Security:** 4.0% - **Utilities:** 3.6% - **Computer Software:** 3.2% - **Other:** 31.1% --- ## Alternatives ### Alternatives to Ivanti Endpoint Manager - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4648 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [KACE Unified Endpoint Manager](https://www.g2.com/products/kace-unified-endpoint-manager/reviews) — 4.1/5 stars (95 reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (267 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews) - [SmartDeploy](https://www.g2.com/products/smartdeploy/reviews) — 4.7/5 stars (152 reviews) - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews) ### Alternatives to ServiceNow IT Operations Management - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (586 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (434 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4648 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (645 reviews) - [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews) --- ## Top Discussions ### Ivanti Endpoint Manager - Title: [How many customers do you have and what industries are they in?](https://www.g2.com/discussions/about-ivanti-customers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We have nearly 30,000 customers that use our Endpoint Management, IT Security, ITSM, ITAM and Identity Management products. Obviously with that many..." - Title: [What makes Ivanti different?](https://www.g2.com/discussions/ivanti-differentiators) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We innovate like a startup but deliver like an enterprise. IT has become siloed. At the same time, IT professionals are bombarded with information. The..." - Title: [What IT software products does Ivanti offer?](https://www.g2.com/discussions/about-ivanti) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Ivanti has a rich heritage. We have heritage in LANDESK, AppSense, Shavlik, and HEAT Software. That means we have 30+ years of expertise in everything from..." ### ServiceNow IT Operations Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ivanti-endpoint-manager-vs-servicenow-it-operations-management)