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ITarian Helpdesk
ITarian Helpdesk
(10)
4.0 out of 5
ITarian Helpdesk
By ITarian
NinjaOne
NinjaOne
(3,213)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
At a Glance
ITarian Helpdesk
ITarian Helpdesk
Star Rating
(10)4.0 out of 5
Market Segments
Small-Business (80.0% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ITarian Helpdesk
NinjaOne
NinjaOne
Star Rating
(3,213)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a high score that reflects its versatility and reliability. Users appreciate its ability to handle multiple tasks, from device management to application monitoring, making it a comprehensive solution for IT needs.
  • Users say that ITarian Helpdesk is particularly easy to set up, which is a significant advantage for those new to RMM or helpdesk solutions. Reviewers highlight that even individuals without prior experience can deploy it successfully, thanks to its straightforward setup process.
  • Reviewers mention that NinjaOne's continuous updates and AI-driven features, such as patch management, significantly enhance its usability. Users have noted that these updates not only add new functionalities but also improve existing ones, making the software more efficient over time.
  • According to verified reviews, ITarian Helpdesk simplifies the issue submission process for users, which is a crucial aspect of any helpdesk solution. Reviewers appreciate the various methods available for users to report issues, streamlining communication between IT staff and end-users.
  • G2 reviewers highlight that NinjaOne's high ratings in ease of use and setup reflect its intuitive design. Users have praised its user-friendly interface and the quality of remote screen sharing, which enhances the overall experience for IT professionals managing devices remotely.
  • Users express mixed feelings about ITarian Helpdesk's complexity, noting that while it offers flexible management options, it can also be perceived as complicated. This duality suggests that while it has powerful features, some users may find the learning curve challenging compared to NinjaOne's more straightforward approach.
Pricing
Entry-Level Pricing
ITarian Helpdesk
No pricing available
NinjaOne
No pricing available
Free Trial
ITarian Helpdesk
No trial information available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.1
9
9.1
3,036
Ease of Use
8.7
9
9.1
3,070
Ease of Setup
8.8
8
9.2
2,869
Ease of Admin
8.8
8
9.2
2,747
Quality of Support
9.0
8
9.2
2,913
Has the product been a good partner in doing business?
9.2
6
9.5
2,684
Product Direction (% positive)
6.7
7
9.7
3,020
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
7.9
706
Administration
Not enough data
8.2
651
Not enough data
8.7
669
Not enough data
8.2
671
Service Desk
Not enough data
8.0
662
Not enough data
7.8
651
Not enough data
7.7
629
Management
Not enough data
8.3
614
Not enough data
9.0
621
Not enough data
8.7
599
Not enough data
8.8
595
Not enough data
8.4
578
Functionality
Not enough data
7.5
601
Not enough data
8.5
609
Not enough data
8.8
629
Not enough data
8.9
628
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
174
Not enough data
6.7
172
Not enough data
6.9
170
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.7
168
Not enough data
6.8
167
Server BackupHide 18 FeaturesShow 18 Features
Not enough data
8.1
326
Compatibility
Not enough data
8.8
309
Not enough data
8.0
285
Not enough data
8.3
286
Not enough data
8.2
276
Management
Not enough data
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.1
304
Compliance
Not enough data
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Online BackupHide 17 FeaturesShow 17 Features
Not enough data
8.1
382
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
338
Not enough data
8.9
354
Not enough data
8.5
342
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Management
Not enough data
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.3
72
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.2
71
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
Not enough data
7.9
2,002
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1950
|
Verified
Not enough data
8.5
465
Not enough data
8.1
444
Monitoring and Management
Not enough data
9.3
1937
|
Verified
Not enough data
8.4
1828
Not enough data
8.6
1883
|
Verified
Not enough data
8.9
1933
|
Verified
Not enough data
8.2
449
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
440
Service Management
Not enough data
9.1
1858
|
Verified
Not enough data
8.0
434
Not enough data
7.2
425
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
466
Not enough data
7.0
463
Not enough data
7.1
457
Not enough data
6.8
452
Not enough data
6.8
453
Not enough data
6.9
449
Not enough data
6.9
446
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
Not enough data
7.9
433
Scope
Not enough data
8.7
411
Not enough data
8.8
420
Security
Not enough data
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Management
Not enough data
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
7.5
688
Functionality
Not enough data
8.8
653
Not enough data
8.9
670
Not enough data
8.0
615
Not enough data
8.7
610
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.3
253
Management
Not enough data
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
244
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
242
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
126
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Incident ManagementHide 16 FeaturesShow 16 Features
Not enough data
7.9
569
Monitoring
Not enough data
9.2
551
|
Verified
Not enough data
9.2
549
|
Verified
Not enough data
8.5
503
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
491
Not enough data
8.6
506
|
Verified
Not enough data
8.5
487
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.8
1,146
Asset Inventory
Not enough data
8.9
1119
Not enough data
8.8
1111
Not enough data
7.7
1018
Not enough data
Feature Not Available
Not enough data
8.1
1045
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
227
Not enough data
7.2
224
Not enough data
7.4
222
Not enough data
7.1
219
Not enough data
7.1
218
Not enough data
7.0
220
Not enough data
7.0
218
Management
Not enough data
9.1
1074
Not enough data
8.7
1023
Not enough data
8.1
989
Not enough data
8.1
1014
Remote SupportHide 18 FeaturesShow 18 Features
Not enough data
8.4
1,611
Administration
Not enough data
9.2
1551
Not enough data
8.7
1508
Not enough data
7.8
1412
Not enough data
9.1
1546
Not enough data
8.9
1473
Not enough data
8.8
1507
Maintenance
Not enough data
9.1
1537
Not enough data
7.7
1326
Communication
Not enough data
7.9
1374
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1299
Security
Not enough data
8.3
1340
Not enough data
8.4
1370
Device Support
Not enough data
7.6
1335
Not enough data
8.4
1405
Not enough data
8.4
1392
Performance
Not enough data
8.2
1461
PC BackupHide 12 FeaturesShow 12 Features
Not enough data
8.0
334
Functionality
Not enough data
8.8
320
Not enough data
7.9
292
Not enough data
8.0
296
Not enough data
8.5
308
Performance
Not enough data
8.8
315
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
305
Agentic AI - PC Backup
Not enough data
7.2
89
Not enough data
7.1
89
Not enough data
6.9
88
Not enough data
7.0
88
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
IT DocumentationHide 6 FeaturesShow 6 Features
Not enough data
8.4
225
Management and Discovery - IT Documentation
Not enough data
8.3
222
Not enough data
8.3
221
Not enough data
8.7
222
Operations - IT Documentation
Not enough data
8.3
219
Not enough data
8.7
220
Not enough data
8.3
222
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
7.8
75
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Service DeskHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
Not enough data
8.1
477
Platform - Mobile Device Management (MDM)
Not enough data
8.5
427
Operating System
Not enough data
9.1
474
Not enough data
8.0
465
Not enough data
8.2
451
Management
Not enough data
8.5
456
Not enough data
8.2
434
Not enough data
8.2
433
Not enough data
8.1
433
Not enough data
8.3
435
Security
Not enough data
8.5
441
Not enough data
8.5
438
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.8
740
Analysis
Not enough data
8.0
699
Platform
Not enough data
7.8
687
Not enough data
9.0
710
Not enough data
8.2
672
Not enough data
8.4
704
Not enough data
8.2
687
Security
Not enough data
8.6
703
Not enough data
9.1
716
Not enough data
7.6
661
Not enough data
8.6
686
Not enough data
8.1
666
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Categories
Categories
Shared Categories
ITarian Helpdesk
ITarian Helpdesk
NinjaOne
NinjaOne
ITarian Helpdesk and NinjaOne are categorized as IT Service Management (ITSM) Tools
Unique Categories
ITarian Helpdesk
ITarian Helpdesk is categorized as Service Desk and Help Desk
NinjaOne
Reviews
Reviewers' Company Size
ITarian Helpdesk
ITarian Helpdesk
Small-Business(50 or fewer emp.)
80.0%
Mid-Market(51-1000 emp.)
20.0%
Enterprise(> 1000 emp.)
0%
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
44.7%
Mid-Market(51-1000 emp.)
49.5%
Enterprise(> 1000 emp.)
5.8%
Reviewers' Industry
ITarian Helpdesk
ITarian Helpdesk
Information Technology and Services
40.0%
Real Estate
10.0%
Non-Profit Organization Management
10.0%
Hospitality
10.0%
Health, Wellness and Fitness
10.0%
Other
20.0%
NinjaOne
NinjaOne
Information Technology and Services
26.8%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.2%
Alternatives
ITarian Helpdesk
ITarian Helpdesk Alternatives
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NinjaOne
NinjaOne Alternatives
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Discussions
ITarian Helpdesk
ITarian Helpdesk Discussions
Monty the Mongoose crying
ITarian Helpdesk has no discussions with answers
See all discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
Nathan S.
NS
Ninja handles patching and third-party software management, along with an integrated ticketing system and full control of scripting. It also integrates...Read more
See all discussions
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ITarian Helpdesk
ITarian Helpdesk
NinjaOne
NinjaOne
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