# ITarian Helpdesk vs Ivanti Neurons for ITSM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient. - **Users say** that ITarian Helpdesk stands out for its **ease of use** , with many options available for users to submit issues to IT staff. This simplification of the ticket submission process is frequently highlighted as a major benefit, especially for those new to helpdesk solutions. - **Reviewers mention** that Ivanti Neurons for ITSM has a more complex setup process, which can be a hurdle for some users. In contrast, ITarian Helpdesk is praised for its straightforward setup, making it accessible even for those without prior experience in deploying helpdesk solutions. - **According to verified reviews** , Ivanti Neurons for ITSM has a solid reputation for its ability to log customer tickets efficiently, allowing users to save all necessary data. However, some users feel that the overall user experience could be improved compared to ITarian Helpdesk, which is noted for its user-friendly interface. - **G2 reviewers highlight** that while Ivanti Neurons for ITSM has a strong focus on enterprise-level features, ITarian Helpdesk is particularly well-suited for small businesses, with 80% of its reviews coming from this segment. This makes ITarian a more tailored option for smaller organizations looking for helpdesk solutions. - **Users report** that the quality of support for ITarian Helpdesk is notably high, with many praising the responsiveness and helpfulness of the support team. In comparison, while Ivanti Neurons for ITSM also offers support, some users feel that it could be more responsive, indicating a potential area for improvement. | | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.0 out of 5 | | **Total Reviews** | 10 | 281 | | **Largest Market Segment** | Small-Business (80.0% of reviews) | Enterprise (55.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### ITarian Helpdesk **Not enough data** ### Ivanti Neurons for ITSM Pros: - Customer Support (1 reviews) - Customizability (1 reviews) Cons: - Clunky Interface (1 reviews) - Compatibility Issues (1 reviews) --- ## Ratings Comparison | Rating | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Meets Requirements** | 8.1 (9 reviews) | 8.3 (213 reviews) | | **Ease of Use** | 8.7 (9 reviews) | 7.7 (239 reviews) | | **Ease of Setup** | 8.8 (8 reviews) | 6.9 (188 reviews) | | **Ease of Admin** | 8.8 (8 reviews) | 7.3 (130 reviews) | | **Quality of Support** | 9.0 (8 reviews) | 7.7 (197 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (6 reviews) | 8.0 (127 reviews) | | **Product Direction (% positive)** | 6.7 (7 reviews) | 7.9 (203 reviews) | --- ## Pricing ### ITarian Helpdesk #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Ivanti Neurons for ITSM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **ITarian Helpdesk** | N/A | N/A | | **Ivanti Neurons for ITSM** | N/A | N/A | #### Ticket and Case Management | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Not enough data | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Mobile User Support** | Not enough data | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **ITarian Helpdesk** | N/A | N/A | | **Ivanti Neurons for ITSM** | 8.1/10 | 141 | #### Administration | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Change Management** | Not enough data | 8.1 (65 reviews) ✓ Verified | | **Asset Management** | Not enough data | 7.7 (68 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 7.4 (78 reviews) ✓ Verified | #### Service Desk | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Help Desk** | Not enough data | 8.7 (91 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 8.2 (71 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 8.3 (98 reviews) ✓ Verified | #### Management | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Reporting** | Not enough data | 7.8 (34 reviews) ✓ Verified | | **Administration Console** | Not enough data | 6.5 (27 reviews) ✓ Verified | | **Access Management** | Not enough data | 7.7 (16 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.6 (32 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | #### Functionality | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Ticketing System** | Not enough data | 9.4 (46 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 7.1 (16 reviews) ✓ Verified | | **Alerting** | Not enough data | 7.1 (16 reviews) ✓ Verified | | **Automation** | Not enough data | 9.1 (53 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.2 (27 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | 9.4 (11 reviews) | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **ITarian Helpdesk** | N/A | N/A | | **Ivanti Neurons for ITSM** | 7.5/10 | 110 | #### Incident Management | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Automate Ticket Routing** | Not enough data | 8.2 (89 reviews) | | **Ticket Prioritization** | Not enough data | 8.3 (94 reviews) | | **Ticket Notifications** | Not enough data | 8.1 (98 reviews) | | **Knowledge Base** | Not enough data | 7.4 (87 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 7.5 (82 reviews) | #### Reporting | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Dashboards** | Not enough data | 7.6 (99 reviews) | | **Time Tracking** | Not enough data | 7.3 (78 reviews) | | **Surveys** | Not enough data | 6.9 (68 reviews) | #### Access & Usability | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Mobile** | Not enough data | 6.1 (52 reviews) | | **Self Service** | Not enough data | 7.9 (92 reviews) | | **Active Directory** | Not enough data | 7.8 (79 reviews) | | **Multi-Channel Access** | Not enough data | 7.4 (53 reviews) | #### Agentic AI - Service Desk | Feature | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to ITarian Helpdesk (1):** [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | ITarian Helpdesk | Ivanti Neurons for ITSM | |---|---|---| | **Small-Business** | 80.0% | 13.6% | | **Mid-Market** | 20.0% | 31.3% | | **Enterprise** | 0% | 55.1% | ### By Industry #### ITarian Helpdesk - **Information Technology and Services:** 40.0% - **Real Estate:** 10.0% - **Non-Profit Organization Management:** 10.0% - **Hospitality:** 10.0% - **Health, Wellness and Fitness:** 10.0% - **Computer & Network Security:** 10.0% - **Architecture & Planning:** 10.0% #### Ivanti Neurons for ITSM - **Information Technology and Services:** 16.5% - **Hospital & Health Care:** 7.2% - **Government Administration:** 6.8% - **Computer Software:** 6.4% - **Higher Education:** 5.6% - **Education Management:** 5.6% - **Banking:** 4.0% - **Retail:** 3.2% - **Transportation/Trucking/Railroad:** 2.8% - **Staffing and Recruiting:** 2.8% - **Other:** 39.0% --- ## Alternatives ### Alternatives to ITarian Helpdesk - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1224 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4683 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1340 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6999 reviews) - 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[BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) --- ## Top Discussions ### ITarian Helpdesk No discussions available for this product. ### Ivanti Neurons for ITSM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/itarian-helpdesk-vs-ivanti-neurons-for-itsm)