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Compare IT Glue and XWiki 
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At a Glance
Market Segments
Small-Business (70.1% of reviews)
Enterprise (38.5% of reviews)
Entry-Level Pricing
$29.00 1 User Per Month
Free 0 Community
IT Glue
Star Rating
(649)4.7 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 User Per Month
Browse all 3 pricing plansXWiki
Star Rating
(13)4.4 out of 5
Market Segments
Enterprise (38.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 0 Community
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that XWiki offers a robust set of features for enterprise-level documentation, but users report that its user interface can be less intuitive compared to IT Glue, which is praised for its streamlined design and ease of navigation.
- Users mention that while XWiki has a free entry-level price, IT Glue's $29.00 entry point is justified by its extensive support and resources, making it a more appealing option for small businesses looking for reliable documentation solutions.
- Reviewers on G2 highlight that IT Glue excels in ease of setup, with many users reporting a smoother onboarding experience compared to XWiki, which some find requires more technical knowledge to get started.
- Users report that both products have comparable quality of support, but IT Glue's support is often noted for being more responsive, which is crucial for small businesses that rely heavily on timely assistance.
- Reviewers mention that XWiki shines in customization capabilities, allowing enterprises to tailor the software to their specific needs, while IT Glue is favored for its out-of-the-box functionality that caters well to small business requirements.
- Users on G2 indicate that IT Glue has a stronger product direction, with more frequent updates and feature enhancements, which is reflected in its higher positive feedback percentage compared to XWiki.
Pricing
Entry-Level Pricing
IT Glue
Basic
$29.00
1 User Per Month
5 user minimum
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts
XWiki
Community
Free
0 Community
Always free, on-premises. Yours to set up.
- Community extensions
Free Trial
IT Glue
No trial information availableXWiki
Free Trial is available
Ratings
Meets Requirements
9.2
548
8.5
12
Ease of Use
9.1
598
8.5
12
Ease of Setup
8.7
430
7.7
5
Ease of Admin
9.0
364
8.0
5
Quality of Support
8.7
439
8.8
10
Has the product been a good partner in doing business?
9.0
350
8.7
5
Product Direction (% positive)
8.9
553
7.1
12
Features by Category
Task Tracking
8.3
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Checklist Options
8.0
331
Not enough data
Feature Not Available
Not enough data
8.0
306
Not enough data
Software Availability
8.6
354
Not enough data
8.8
353
Not enough data
6.9
324
Not enough data
8.4
313
Not enough data
Knowledge Pages
7.9
358
Not enough data
Feature Not Available
Not enough data
8.9
370
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
366
Not enough data
Knowledge Dissemination
7.9
327
Not enough data
8.7
375
Not enough data
9.2
386
Not enough data
8.1
354
Not enough data
8.4
375
Feature Not Available
7.8
345
Feature Not Available
9.0
381
Not enough data
8.4
367
Not enough data
8.4
352
Not enough data
Agentic AI - Knowledge Base
6.4
15
Not enough data
6.0
15
Not enough data
6.2
15
Not enough data
Asset Inventory
9.1
19
Not enough data
8.7
19
Not enough data
8.3
19
Not enough data
7.8
19
Not enough data
7.4
19
Not enough data
Generative AI
4.8
18
Not enough data
5.0
18
Not enough data
Agentic AI - IT Asset Management
5.8
6
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.0
6
Not enough data
4.2
6
Not enough data
5.0
6
Not enough data
Management
8.3
18
Not enough data
8.1
18
Not enough data
7.2
18
Not enough data
8.9
18
Not enough data
Management and Discovery - IT Documentation
8.0
32
Not enough data
8.5
32
Not enough data
8.5
31
Not enough data
Operations - IT Documentation
7.9
32
Not enough data
7.6
31
Not enough data
7.6
32
Not enough data
Usability & Access
8.9
402
Not enough data
7.8
390
Not enough data
6.7
384
Not enough data
8.8
396
Not enough data
9.0
410
Not enough data
Security Measures
9.1
415
Not enough data
9.3
429
Not enough data
Feature Not Available
Not enough data
Storage
6.8
333
Not enough data
8.1
399
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IT Glue and XWiki are categorized as Knowledge Base
Unique Categories
IT Glue is categorized as IT Documentation, IT Asset Management, Standard Operating Procedures, and Password Managers
XWiki has no unique categories
Reviews
Reviewers' Company Size
IT Glue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
XWiki
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
56.7%
Computer & Network Security
21.5%
Computer Networking
2.8%
Consulting
1.9%
Manufacturing
1.6%
Other
15.6%
Information Technology and Services
23.1%
Computer Software
23.1%
Public Relations and Communications
7.7%
Program Development
7.7%
Pharmaceuticals
7.7%
Other
30.8%
Discussions
What is IT Glue used for?
2 Comments
BP
It's a Knowledge Base solution. It's an easy-to-use relational database, with several in well integrated solutions. Focus is primarily on Microsoft and...Read more
What is ITGlue?
1 Comment
JO
IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible....Read more
What is it glue used for?
1 Comment
JO
IT Glue is typically used for the documentation of IT environments, so endpoints, servers, software, passwords, vendors, users and policies/procedures. The...Read more
XWiki has no discussions with answers
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