Link copied to clipboard # IT Glue vs SolarWinds Service Desk Comparison - What are their main differences? Share [ Export ](/compare/it-glue/solarwinds-service-desk/export.csv) IT GlueSolarWinds Service Desk[+ Add Product](#) Pricing **IT Glue** **$29.00** 1 User Per Month · Basic **SolarWinds Service Desk** Free Trial **$39.00** Per Month · ESSENTIALS **Pricing Insights** from reviews Time to Implement **IT Glue** 2 months Based on 40 responses **SolarWinds Service Desk** 2 months Based on 34 responses Return on Investment **IT Glue** 10 months5 months sooner Based on 39 responses **SolarWinds Service Desk** 15 months Based on 25 responses Perceived Cost **IT Glue** $$$$$ **SolarWinds Service Desk** $$$$$ Average Discount **IT Glue** 10% **SolarWinds Service Desk** 15%5% more ![IT Glue](https://images.g2crowd.com/uploads/product/hd_favicon/0d6b6675a4ab5fa51f5466fe38f76ff9/it-glue.svg "IT Glue") ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **IT Glue** [ Ease of Use (98) ](https://www.g2.com/products/it-glue/reviews?filters%5Bsentiment_snippet%5D=1850563&qs=pros-and-cons#reviews)[ Document Management (63) ](https://www.g2.com/products/it-glue/reviews?filters%5Bsentiment_snippet%5D=1846149&qs=pros-and-cons#reviews)[ Slow Performance (22) ](https://www.g2.com/products/it-glue/reviews?filters%5Bsentiment_snippet%5D=1850089&qs=pros-and-cons#reviews)[ Missing Features (20) ](https://www.g2.com/products/it-glue/reviews?filters%5Bsentiment_snippet%5D=1846376&qs=pros-and-cons#reviews) **SolarWinds Service Desk** [ Ticketing System (8) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308711&qs=pros-and-cons#reviews)[ Asset Management (7) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1307390&qs=pros-and-cons#reviews)[ Missing Features (5) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308697&qs=pros-and-cons#reviews)[ Asset Management (4) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308102&qs=pros-and-cons#reviews) Integrations **IT Glue** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_450899f1febe5dd2443f3675af92cbee/addigy.png "Product Avatar Image") Addigy ](https://www.g2.com/products/addigy/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7550bcff45895b9a0bd1ebb5c48260a6/atera-it-management.png "Product Avatar Image") Atera ](https://www.g2.com/products/atera-it-management/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4c9c9edf8a379b8eb3e144bd413f6c5e/auvik-networks.png "Product Avatar Image") Auvik ](https://www.g2.com/products/auvik-networks/reviews)[ View all ](https://www.g2.com/products/it-glue/integrations) **SolarWinds Service Desk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_edaf150d0a2d861d1c8e93eb68293f01/api.png "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fee9ce87086ac591975faff7adca0570/automox.png "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4aea6e512d19f5e2149db80788077e9/google-analytics-360.png "Product Avatar Image") GA 360 ](https://www.g2.com/products/google-analytics-360/reviews)[ View all ](https://www.g2.com/products/solarwinds-service-desk/integrations) Screenshots **IT Glue** ![IT Glue screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/70226/expirable-direct-uploads_2F659af667-00cd-4160-9060-aae7d60ecadd_2F1509-flexassetedit.png) **SolarWinds Service Desk** ![SolarWinds Service Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1714566/Dashboards.jpg) **Ratings** from reviews Meets Requirements **IT Glue** **9.1** /10 Based on 571 responses **SolarWinds Service Desk** **8.6** /10 Based on 696 responses Ease of Use **IT Glue** **9.1** /10 Based on 659 responses **SolarWinds Service Desk** **9.0** /10 Based on 717 responses Ease of Setup **IT Glue** **8.7** /10 Based on 490 responses **SolarWinds Service Desk** **8.6** /10 Based on 574 responses Ease of Admin **IT Glue** **9.0** /10 Based on 369 responses **SolarWinds Service Desk** **8.9** /10 Based on 581 responses Quality of Support **IT Glue** **8.8** /10 Based on 458 responses **SolarWinds Service Desk** **8.9** /10 Based on 686 responses Has the product been a good partner in doing business? **IT Glue** **9.0** /10 Based on 355 responses **SolarWinds Service Desk** **9.0** /10 Based on 561 responses Product Direction (% positive) **IT Glue** **8.9** /10 Based on 569 responses **SolarWinds Service Desk** **9.0** /10 Based on 679 responses **Features** ratings from reviews IT Asset Management **6.9** /10 Based on 28 responses **8.2** /10 Based on 77 responses IT Service Management (ITSM) Tools Not enough data **8.5** /10 Based on 143 responses Standard Operating Procedures **8.1** /10 Based on 375 responses Not enough data Knowledge Base **8.0** /10 Based on 412 responses Not enough data Incident Management Not enough data **7.6** /10 Based on 109 responses IT Documentation **8.5** /10 Based on 84 responses Not enough data Password Managers **8.3** /10 Based on 448 responses Not enough data Service Desk Not enough data **8.3** /10 Based on 491 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 71.4% Mid-Market(51-1000 emp.) 25.6% Enterprise(\> 1000 emp.) 2.9% Small-Business(50 or fewer emp.) 71.4% Mid-Market(51-1000 emp.) 25.6% Enterprise(\> 1000 emp.) 2.9% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.6% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.6% **Reviewers' Industry** [![IT Glue](https://images.g2crowd.com/uploads/product/hd_favicon/0d6b6675a4ab5fa51f5466fe38f76ff9/it-glue.svg "IT Glue")](https://www.g2.com/products/it-glue/reviews) IT Glue Information Technology and Services 56.9% Computer & Network Security 21.5% Computer Networking 2.7% Consulting 1.8% Manufacturing 1.6% Other 15.5% [![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")](https://www.g2.com/products/solarwinds-service-desk/reviews) SolarWinds Service Desk Information Technology and Services 12.6% Hospital & Health Care 7.5% Higher Education 4.8% Education Management 4.8% Financial Services 4.2% Other 66.2% Alternatives **IT Glue Alternatives** ![Hudu](https://images.g2crowd.com/uploads/product/hd_favicon/d5ca9cd52ba5271752f95d40b8c9de5b/hudu.svg "Hudu") [ Hudu ](/products/hudu/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![LastPass](https://images.g2crowd.com/uploads/product/hd_favicon/9020c8120331d4c9d0995cb91a5b1f9d/lastpass.svg "LastPass") [ LastPass ](/products/lastpass/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) **SolarWinds Service Desk Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews)