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Compare IT Glue and Scribe 
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At a Glance
Market Segments
Small-Business (70.1% of reviews)
Small-Business (51.7% of reviews)
Entry-Level Pricing
$29.00 1 User Per Month
Free
IT Glue
Star Rating
(649)4.7 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 User Per Month
Browse all 3 pricing plansScribe
Star Rating
(683)4.8 out of 5
Market Segments
Small-Business (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that IT Glue excels in its integrations, scoring 8.6, which allows for seamless connectivity with various IT management tools, while Scribe, with a score of 7.8, has fewer integration options, limiting its versatility in some environments.
- Reviewers mention that Scribe's ease of setup is a standout feature, scoring 9.5, making it particularly appealing for small businesses looking for a quick implementation, whereas IT Glue, with a score of 8.7, may require more time to configure effectively.
- G2 users highlight that Scribe's desktop application is highly rated at 9.1, providing a smooth user experience, while IT Glue's desktop application, scoring 8.4, is functional but lacks some of the advanced features that users appreciate in Scribe.
- Users on G2 say that Scribe's quality of support is impressive, with a score of 9.3, often citing responsive customer service, while IT Glue, scoring 8.7, has received mixed reviews regarding support responsiveness and effectiveness.
- Reviewers mention that both products have strong mobile applications, but Scribe edges out with a score of 7.0 compared to IT Glue's 6.9, indicating a slightly better mobile experience for users on the go.
- Users report that both products meet requirements well, with Scribe scoring 9.3 and IT Glue at 9.2, but Scribe's additional features, such as enhanced documentation capabilities, make it a more attractive option for users needing comprehensive solutions.
Pricing
Entry-Level Pricing
IT Glue
Basic
$29.00
1 User Per Month
5 user minimum
- Unlimited Organizations
- Unlimited Documentation
- Unlimited Client Accounts
Scribe
Basic
Free
Create and share step-by-step documentation for any process from your browser.
- Works with any web app
- Quick customization
- Shareable with link & embed
Free Trial
IT Glue
No trial information availableScribe
Free Trial is available
Ratings
Meets Requirements
9.2
548
9.2
612
Ease of Use
9.1
598
9.4
620
Ease of Setup
8.7
430
9.5
570
Ease of Admin
9.0
364
9.4
282
Quality of Support
8.7
439
9.3
309
Has the product been a good partner in doing business?
9.0
350
9.4
262
Product Direction (% positive)
8.9
553
9.5
599
Features by Category
Guide Options
Not enough data
8.2
413
Not enough data
8.5
409
Not enough data
7.7
403
Not enough data
7.8
406
Not enough data
8.2
399
Guide Tools
Not enough data
8.0
395
Not enough data
8.3
399
Not enough data
8.6
408
Not enough data
7.9
387
Access Options
Not enough data
7.1
368
Not enough data
7.6
372
Not enough data
8.0
375
Platform Basics
Not enough data
9.6
385
Not enough data
Feature Not Available
Not enough data
8.7
376
Platform Content
Not enough data
8.4
193
Not enough data
8.1
368
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.7
369
Not enough data
8.4
357
Agentic AI - Screen and Video Capture
Not enough data
7.8
127
Task Tracking
8.3
337
8.0
328
Feature Not Available
7.5
321
Feature Not Available
8.1
324
Checklist Options
8.0
331
Feature Not Available
Feature Not Available
7.5
312
8.0
306
8.5
328
Software Availability
8.6
354
7.8
326
8.8
353
8.5
324
6.9
324
7.0
311
8.4
313
9.1
338
Knowledge Pages
7.9
358
Not enough data
Feature Not Available
Not enough data
8.9
370
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
366
Not enough data
Knowledge Dissemination
7.9
327
Not enough data
8.7
375
Not enough data
9.2
386
Not enough data
8.1
354
Not enough data
8.4
375
Not enough data
7.8
345
Not enough data
9.0
381
Not enough data
8.4
367
Not enough data
8.4
352
Not enough data
Agentic AI - Knowledge Base
6.4
15
Not enough data
6.0
15
Not enough data
6.2
15
Not enough data
Asset Inventory
9.1
19
Not enough data
8.7
19
Not enough data
8.3
19
Not enough data
7.8
19
Not enough data
7.4
19
Not enough data
Generative AI
4.8
18
Not enough data
5.0
18
Not enough data
Agentic AI - IT Asset Management
5.8
6
Not enough data
6.9
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
5.0
6
Not enough data
4.2
6
Not enough data
5.0
6
Not enough data
Management
8.3
18
Not enough data
8.1
18
Not enough data
7.2
18
Not enough data
8.9
18
Not enough data
Management and Discovery - IT Documentation
8.0
32
Not enough data
8.5
32
Not enough data
8.5
31
Not enough data
Operations - IT Documentation
7.9
32
Not enough data
7.6
31
Not enough data
7.6
32
Not enough data
Usability & Access
8.9
402
Not enough data
7.8
390
Not enough data
6.7
384
Not enough data
8.8
396
Not enough data
9.0
410
Not enough data
Security Measures
9.1
415
Not enough data
9.3
429
Not enough data
Feature Not Available
Not enough data
Storage
6.8
333
Not enough data
8.1
399
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
IT Glue and Scribe are categorized as Standard Operating Procedures
Unique Categories
IT Glue is categorized as IT Documentation, IT Asset Management, Knowledge Base, and Password Managers
Scribe is categorized as Work Instructions and Screen and Video Capture
Reviews
Reviewers' Company Size
IT Glue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scribe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
56.7%
Computer & Network Security
21.5%
Computer Networking
2.8%
Consulting
1.9%
Manufacturing
1.6%
Other
15.6%
Computer Software
8.9%
Information Technology and Services
7.9%
Financial Services
4.7%
Accounting
4.3%
Non-Profit Organization Management
4.0%
Other
70.2%
Discussions
What is IT Glue used for?
2 Comments
BP
It's a Knowledge Base solution. It's an easy-to-use relational database, with several in well integrated solutions. Focus is primarily on Microsoft and...Read more
What is Glue in information technology?
1 Comment
JO
IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to...Read more
What is ITGlue?
1 Comment
JO
IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible....Read more
Scribe has no discussions with answers
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