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IT Glue
IT Glue
(649)
4.7 out of 5
IT Glue
By Kaseya
Get a quote
Optimized for quick response
NinjaOne
NinjaOne
(3,212)
4.7 out of 5
NinjaOne
By NinjaOne
Optimized for quick response
At a Glance
IT Glue
IT Glue
Star Rating
(649)4.7 out of 5
Market Segments
Small-Business (70.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$29.00 1 User Per Month
Browse all 3 pricing plans
NinjaOne
NinjaOne
Star Rating
(3,212)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that NinjaOne excels in Ease of Setup with a score of 9.2, while IT Glue trails slightly at 8.7. Reviewers mention that NinjaOne's intuitive onboarding process allows for a quicker start, making it ideal for teams looking to implement solutions rapidly.
  • Reviewers mention that NinjaOne's Quality of Support is rated at 9.2, significantly higher than IT Glue's 8.7. Users on G2 highlight NinjaOne's responsive customer service and comprehensive knowledge base, which they find invaluable for troubleshooting and guidance.
  • Users say that NinjaOne shines in Central Dashboard functionality, scoring 9.1 compared to IT Glue's 8.3. Reviewers appreciate NinjaOne's user-friendly interface that consolidates essential metrics and alerts, making it easier to monitor assets and performance at a glance.
  • Reviewers mention that IT Glue has a slight edge in Hardware Asset Inventory with a score of 9.1, while NinjaOne scores 8.9. Users report that IT Glue's detailed tracking features help them maintain a comprehensive overview of their hardware assets, which is crucial for effective management.
  • G2 users highlight NinjaOne's superior Automation capabilities, scoring 8.7 against IT Glue's 7.5. Reviewers say that NinjaOne's automation features streamline repetitive tasks, allowing teams to focus on more strategic initiatives, which enhances overall productivity.
  • Users on G2 report that NinjaOne's Product Direction is rated highly at 9.7, compared to IT Glue's 8.9. Reviewers mention that NinjaOne's commitment to continuous improvement and feature updates aligns well with their evolving business needs, making it a reliable long-term partner.
Pricing
Entry-Level Pricing
IT Glue
Basic
$29.00
1 User Per Month
Browse all 3 pricing plans
NinjaOne
No pricing available
Free Trial
IT Glue
No trial information available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
9.2
548
9.1
3,039
Ease of Use
9.1
598
9.1
3,073
Ease of Setup
8.7
430
9.2
2,872
Ease of Admin
9.0
364
9.2
2,748
Quality of Support
8.7
439
9.2
2,918
Has the product been a good partner in doing business?
9.0
350
9.5
2,684
Product Direction (% positive)
8.9
553
9.7
3,023
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
7.9
708
Administration
Not enough data
8.2
654
Not enough data
8.7
672
Not enough data
8.2
674
Service Desk
Not enough data
8.0
665
Not enough data
7.8
654
Not enough data
7.7
632
Management
Not enough data
8.3
617
Not enough data
9.0
624
Not enough data
8.7
602
Not enough data
8.8
598
Not enough data
8.4
581
Functionality
Not enough data
7.5
604
Not enough data
8.5
612
Not enough data
8.8
632
Not enough data
8.9
631
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
175
Not enough data
6.8
173
Not enough data
6.9
171
Not enough data
6.7
172
Not enough data
6.7
171
Not enough data
6.7
169
Not enough data
6.8
168
Server BackupHide 18 FeaturesShow 18 Features
Not enough data
8.1
328
Compatibility
Not enough data
8.8
310
Not enough data
8.0
286
Not enough data
8.3
287
Not enough data
8.2
276
Management
Not enough data
Feature Not Available
Not enough data
8.3
287
Not enough data
8.6
290
Not enough data
8.8
304
Not enough data
9.2
304
Compliance
Not enough data
8.7
283
Not enough data
8.4
276
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.3
64
Not enough data
7.3
64
Not enough data
7.4
64
Online BackupHide 17 FeaturesShow 17 Features
Not enough data
8.1
383
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
338
Not enough data
9.0
353
Not enough data
8.5
342
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
347
Not enough data
8.6
337
Not enough data
8.3
328
Management
Not enough data
8.2
327
Not enough data
8.8
329
Not enough data
8.7
330
Agentic AI - Online Backup
Not enough data
7.5
74
Not enough data
7.3
73
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.3
72
Not enough data
7.2
72
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
Not enough data
7.9
2,004
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1952
|
Verified
Not enough data
8.5
467
Not enough data
8.1
447
Monitoring and Management
Not enough data
9.3
1939
|
Verified
Not enough data
8.4
1832
Not enough data
8.6
1887
|
Verified
Not enough data
8.9
1935
|
Verified
Not enough data
8.2
451
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
441
Service Management
Not enough data
9.1
1859
|
Verified
Not enough data
8.0
435
Not enough data
7.2
426
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
468
Not enough data
7.0
466
Not enough data
7.1
460
Not enough data
6.9
455
Not enough data
6.8
456
Not enough data
6.9
452
Not enough data
7.0
449
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
Not enough data
7.9
433
Scope
Not enough data
8.7
411
Not enough data
8.8
420
Security
Not enough data
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Management
Not enough data
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
7.5
688
Functionality
Not enough data
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
609
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.2
252
Management
Not enough data
8.2
571
Not enough data
8.2
580
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
243
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
241
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
125
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Standard Operating ProceduresHide 10 FeaturesShow 10 Features
8.1
363
Not enough data
Task Tracking
8.3
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Checklist Options
8.0
331
Not enough data
Feature Not Available
Not enough data
8.0
306
Not enough data
Software Availability
8.6
354
Not enough data
8.8
353
Not enough data
6.9
324
Not enough data
8.4
313
Not enough data
Knowledge BaseHide 18 FeaturesShow 18 Features
8.0
399
Not enough data
Knowledge Pages
7.9
358
Not enough data
Feature Not Available
Not enough data
8.9
370
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
366
Not enough data
Knowledge Dissemination
7.9
327
Not enough data
8.7
375
Not enough data
9.2
386
Not enough data
8.1
354
Not enough data
8.4
375
Not enough data
7.8
345
Not enough data
9.0
381
Not enough data
8.4
367
Not enough data
8.4
352
Not enough data
Agentic AI - Knowledge Base
6.4
15
Not enough data
6.0
15
Not enough data
6.2
15
Not enough data
Incident ManagementHide 16 FeaturesShow 16 Features
Not enough data
7.9
572
Monitoring
Not enough data
9.2
552
|
Verified
Not enough data
9.2
550
|
Verified
Not enough data
8.5
504
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
492
Not enough data
8.6
507
|
Verified
Not enough data
8.5
488
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
IT Asset ManagementHide 18 FeaturesShow 18 Features
6.9
20
7.8
1,149
Asset Inventory
9.1
19
8.9
1125
8.7
19
8.8
1116
8.3
19
7.7
1023
7.8
19
Feature Not Available
7.4
19
8.1
1050
Generative AI
4.8
18
Feature Not Available
5.0
18
Feature Not Available
Agentic AI - IT Asset Management
5.8
6
7.3
228
6.9
6
7.2
225
6.1
6
7.4
223
5.8
6
7.1
220
5.0
6
7.1
219
4.2
6
7.0
221
5.0
6
7.0
219
Management
8.3
18
9.1
1080
8.1
18
8.7
1028
7.2
18
8.0
995
8.9
18
8.1
1020
Remote SupportHide 18 FeaturesShow 18 Features
Not enough data
8.4
1,614
Administration
Not enough data
9.2
1553
Not enough data
8.7
1512
Not enough data
7.8
1415
Not enough data
9.1
1550
Not enough data
8.9
1476
Not enough data
8.8
1510
Maintenance
Not enough data
9.1
1540
Not enough data
7.7
1330
Communication
Not enough data
7.9
1377
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1303
Security
Not enough data
8.3
1344
Not enough data
8.4
1373
Device Support
Not enough data
7.6
1339
Not enough data
8.4
1408
Not enough data
8.4
1395
Performance
Not enough data
8.2
1463
PC BackupHide 12 FeaturesShow 12 Features
Not enough data
7.9
337
Functionality
Not enough data
8.8
321
Not enough data
7.9
293
Not enough data
8.0
297
Not enough data
8.5
309
Performance
Not enough data
8.8
316
Not enough data
8.5
303
Not enough data
Feature Not Available
Not enough data
8.6
306
Agentic AI - PC Backup
Not enough data
7.2
90
Not enough data
7.1
90
Not enough data
6.9
89
Not enough data
7.1
89
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
IT DocumentationHide 6 FeaturesShow 6 Features
8.0
33
8.5
226
Management and Discovery - IT Documentation
8.0
32
8.4
223
8.5
32
8.3
222
8.5
31
8.7
223
Operations - IT Documentation
7.9
32
8.3
220
7.6
31
8.7
221
7.6
32
8.3
223
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
7.8
76
Generative AI - Autonomous Endpoint Management
Not enough data
7.2
64
Not enough data
7.2
65
Not enough data
7.2
64
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.6
75
Not enough data
8.1
72
Not enough data
7.8
68
Not enough data
8.8
75
Password ManagersHide 10 FeaturesShow 10 Features
8.3
438
Not enough data
Usability & Access
8.9
402
Not enough data
7.8
390
Not enough data
6.7
384
Not enough data
8.8
396
Not enough data
9.0
410
Not enough data
Security Measures
9.1
415
Not enough data
9.3
429
Not enough data
Feature Not Available
Not enough data
Storage
6.8
333
Not enough data
8.1
399
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
Not enough data
8.1
480
Platform - Mobile Device Management (MDM)
Not enough data
8.5
431
Operating System
Not enough data
9.1
476
Not enough data
8.0
468
Not enough data
8.2
455
Management
Not enough data
8.5
460
Not enough data
8.2
438
Not enough data
8.2
436
Not enough data
8.1
437
Not enough data
8.3
438
Security
Not enough data
8.5
445
Not enough data
8.5
442
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.8
742
Analysis
Not enough data
8.0
704
Platform
Not enough data
7.8
691
Not enough data
9.0
715
Not enough data
8.2
675
Not enough data
8.4
708
Not enough data
8.2
691
Security
Not enough data
8.6
706
Not enough data
9.1
720
Not enough data
7.6
665
Not enough data
8.6
689
Not enough data
8.1
669
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Categories
Categories
Shared Categories
IT Glue
IT Glue
NinjaOne
NinjaOne
IT Glue and NinjaOne are categorized as IT Documentation and IT Asset Management
Unique Categories
IT Glue
NinjaOne
Reviews
Reviewers' Company Size
IT Glue
IT Glue
Small-Business(50 or fewer emp.)
70.1%
Mid-Market(51-1000 emp.)
26.8%
Enterprise(> 1000 emp.)
3.1%
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
44.5%
Mid-Market(51-1000 emp.)
49.6%
Enterprise(> 1000 emp.)
5.9%
Reviewers' Industry
IT Glue
IT Glue
Information Technology and Services
56.7%
Computer & Network Security
21.5%
Computer Networking
2.8%
Consulting
1.9%
Manufacturing
1.6%
Other
15.6%
NinjaOne
NinjaOne
Information Technology and Services
26.8%
Computer & Network Security
12.9%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.3%
Alternatives
IT Glue
IT Glue Alternatives
Hudu
Hudu
Add Hudu
LastPass
LastPass
Add LastPass
Confluence
Confluence
Add Confluence
ClickUp
ClickUp
Add ClickUp
NinjaOne
NinjaOne Alternatives
Atera
Atera
Add Atera
TeamViewer
TeamViewer
Add TeamViewer
LogMeIn Resolve
LogMeIn Resolve
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Pulseway
Pulseway
Add Pulseway
Discussions
IT Glue
IT Glue Discussions
What is IT Glue used for?
2 Comments
BP
It's a Knowledge Base solution. It's an easy-to-use relational database, with several in well integrated solutions. Focus is primarily on Microsoft and...Read more
What is Glue in information technology?
1 Comment
JO
IT Glue brings together all of your documentation under one roof, and links it all together. This means it's easier to create documentation, and easier to...Read more
What is ITGlue?
1 Comment
JO
IT Glue is an IT documentation solution, typically used by MSPs or internal IT teams to document the environments they service as thoroughly as possible....Read more
See all discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Jenny T.
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
Pani R.
PR
Make them regular users. Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
Brian A.
BA
Hey Sam, We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
See all discussions
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IT Glue
IT Glue
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NinjaOne
NinjaOne
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