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Compare Issuetrak and Zendesk for Customer Service - AC 
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At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
$19.00 1 user per month billed annually
Issuetrak
Star Rating
(62)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Learn more about IssuetrakZendesk for Customer Service - AC
Star Rating
(6,673)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in user-friendliness, with many users appreciating its intuitive interface that allows for easy navigation between profiles and tools. This ease of use is a significant advantage for teams looking to streamline their customer support processes.
- Users say that Issuetrak stands out for its robust reporting capabilities, with features like a customizable report writer that allows organizations to generate tailored summaries and automate reports per client. This functionality is particularly valued by teams that rely on data-driven insights for decision-making.
- According to verified reviews, Zendesk for Customer Service has a much larger user base, reflected in its substantial number of reviews. This broad feedback base contributes to a higher overall satisfaction score, indicating a more reliable and tested product in the market.
- Reviewers mention that while Issuetrak offers a solid ticketing system, it may not match the comprehensive support experience provided by Zendesk. Users have noted that Zendesk's core ticketing system allows agents to efficiently create, assign, and resolve support tickets, enhancing overall productivity.
- Users highlight that Zendesk's integration capabilities are a strong point, allowing for seamless connections with various platforms, which is crucial for teams that utilize multiple tools for customer engagement. In contrast, Issuetrak's integration options are perceived as more limited, which could hinder workflow efficiency.
- G2 reviewers indicate that while both platforms have similar scores for ease of setup, Zendesk's onboarding process is often described as more intuitive, helping new users get up to speed quickly. This can be a deciding factor for organizations looking to implement a customer service solution with minimal disruption.
Pricing
Entry-Level Pricing
Issuetrak
Cloud
Starting at $26.00
1 per agent Per Month
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub
Zendesk for Customer Service - AC
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Issuetrak
Free Trial is available
Zendesk for Customer Service - AC
Free Trial is available
Ratings
Meets Requirements
8.0
58
8.6
5,125
Ease of Use
8.2
59
8.6
5,169
Ease of Setup
8.0
42
8.0
3,191
Ease of Admin
8.3
43
8.2
3,077
Quality of Support
9.0
56
8.4
4,803
Has the product been a good partner in doing business?
9.3
43
8.4
3,003
Product Direction (% positive)
7.8
59
8.0
4,778
Features by Category
Ticket and Case Management
8.4
43
|
Verified
8.8
2553
|
Verified
8.1
43
|
Verified
8.7
2568
|
Verified
7.9
42
|
Verified
8.5
2496
|
Verified
8.2
39
8.4
2340
|
Verified
7.4
24
8.2
1921
|
Verified
8.1
41
|
Verified
8.4
2398
|
Verified
8.1
40
|
Verified
8.6
2388
|
Verified
7.8
24
|
Verified
8.3
1857
|
Verified
Generative AI
Feature Not Available
7.6
385
Feature Not Available
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
8.2
30
|
Verified
8.5
2060
|
Verified
8.4
32
|
Verified
8.8
2312
|
Verified
7.3
15
|
Verified
8.4
1727
|
Verified
Not enough data
8.0
1430
|
Verified
Not enough data
8.0
1314
|
Verified
Platform
5.7
18
7.8
1388
|
Verified
7.7
30
|
Verified
8.0
1777
|
Verified
8.3
30
|
Verified
8.3
1948
|
Verified
6.7
11
|
Verified
8.2
1740
|
Verified
6.8
38
|
Verified
7.9
2341
|
Verified
7.9
38
|
Verified
8.0
2407
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
7.7
30
|
Verified
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
848
|
Verified
Generative AI
Feature Not Available
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Issuetrak and Zendesk for Customer Service - AC are categorized as Customer Self-Service and Help Desk
Unique Categories
Issuetrak is categorized as Incident Management and IT Service Management (ITSM) Tools
Zendesk for Customer Service - AC is categorized as Workforce Management, Conversational Commerce Platforms, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Issuetrak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service - AC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Telecommunications
8.1%
Hospital & Health Care
8.1%
Financial Services
6.5%
Education Management
6.5%
Other
56.5%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
What is required for installation?
2 Comments
DH
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 Comment
Official Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
What is Issuetrak used for?
1 Comment
Official Response from Issuetrak
Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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