Compare Issuetrak and UseResponse
See this
side-by-side comparison of Issuetrak vs. UseResponse
based on preference data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. By contrast, UseResponse rates 4.7/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Issuetrak Optimized for quick response |  UseResponse | |
| Star Rating | Issuetrak | UseResponse |
| Market Segments | Issuetrak Mid-Market (40.0% of reviews) | UseResponse Small-Business (42.1% of reviews) |
| Entry Level Price | Issuetrak $19 (cloud) mo/user/annual contract | UseResponse $39 per 2 agents, per month |
Issuetrak vs UseResponse
When assessing the two solutions, reviewers found UseResponse easier to use, set up, and administer. Reviewers also preferred doing business with UseResponse overall.
- Reviewers felt that UseResponse meets the needs of their business better than Issuetrak.
- When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over Issuetrak.
Categories
Shared Categories
Issuetrak and UseResponse are categorized as Customer Self-Service and Help Desk
Unique Categories
Issuetrak is categorized as IT Service Management (ITSM) Tools and Incident Management
UseResponse is categorized as Enterprise Feedback Management, Live Chat, Idea Management, and Social Customer Service
Pricing
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
Ratings
Meets Requirements
Issuetrak
Responses: 58
UseResponse
Responses: 18
Ease of Use
Issuetrak
Responses: 59
UseResponse
Responses: 18
Ease of Setup
Issuetrak
Responses: 42
UseResponse
Responses: 13
Ease of Admin
Issuetrak
Responses: 43
UseResponse
Responses: 13
Quality of Support
Issuetrak
Responses: 56
UseResponse
Responses: 17
Ease of Doing Business With
Issuetrak
Responses: 43
UseResponse
Responses: 13
Product Direction (% positive)
Issuetrak
Responses: 59
UseResponse
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Issuetrak
Responses: 43
Verified Feature
UseResponse
Responses: 13
Verified Feature
Ticket response user experience
Issuetrak
Responses: 43
Verified Feature
UseResponse
Responses: 13
Verified Feature
Workflow
Issuetrak
Responses: 42
Verified Feature
UseResponse
Responses: 13
Verified Feature
Response Automation
Issuetrak
Responses: 39
UseResponse
Responses: 10
SLA Management
Issuetrak
Responses: 24
UseResponse
Attachments/Screencasts
Issuetrak
Responses: 41
Verified Feature
UseResponse
Responses: 11
Verified Feature
Ticket Collaboration
Issuetrak
Responses: 40
Verified Feature
UseResponse
Responses: 12
Verified Feature
Customer and Contacts Database
Issuetrak
Responses: 24
Verified Feature
UseResponse
Responses: 7
Verified Feature
Knowledge Share
Knowledge Base
Issuetrak
UseResponse
Responses: 5
Searchable Articles
Issuetrak
UseResponse
Responses: 7
Community Forums
Issuetrak
UseResponse
Interactive FAQs & Forums
Issuetrak
UseResponse
Interaction
Web Portals
Issuetrak
UseResponse
Responses: 7
Forum to Reponse
Issuetrak
UseResponse
Tickets and Tagging
Issuetrak
UseResponse
Responses: 7
Live Chat
Issuetrak
UseResponse
Communication Channels
Customer Portal
Issuetrak
Responses: 30
Verified Feature
UseResponse
Responses: 12
Verified Feature
Email to Case
Issuetrak
Responses: 32
Verified Feature
UseResponse
Responses: 11
Verified Feature
Chat/Live Support
Issuetrak
Responses: 15
Verified Feature
UseResponse
Responses: 8
Verified Feature
Social Integration
Issuetrak
UseResponse
Responses: 6
Verified Feature
Voice
Issuetrak
UseResponse
Platform
Mobile User Support
Issuetrak
Responses: 18
UseResponse
Responses: 9
Verified Feature
Customization
Issuetrak
Responses: 30
Verified Feature
UseResponse
Responses: 11
Verified Feature
User, Role, and Access Management
Issuetrak
Responses: 30
Verified Feature
UseResponse
Responses: 11
Verified Feature
Integration
Issuetrak
Responses: 11
Verified Feature
UseResponse
Responses: 7
Verified Feature
Reporting
Issuetrak
Responses: 38
Verified Feature
UseResponse
Responses: 12
Verified Feature
Dashboards
Issuetrak
Responses: 38
Verified Feature
UseResponse
Responses: 12
Verified Feature
Reviewers' Company Size
Reviewers of Issuetrak were most often representing companies in the Mid-Market segment, while reviewers for UseResponse were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Issuetrak
UseResponse
Mid-Market
(51-1000 emp.)
Issuetrak
UseResponse
Enterprise
(> 1000 emp.)
Issuetrak
UseResponse
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Reviews
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality
Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...
Matt W.
Administrator in Information Technology and Services
Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions
Most Helpful Critical Review
Internal Consultant in Financial Services
Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.
Dmitry M.
Administrator in Information Technology and Services
Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.
Top Alternatives
Discussions
What is required for installation?
2 comments
G2
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 comment
Offical Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
Issuetrak has no more discussions with answers
UseResponse has no discussions with answers
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