Compare Issuetrak vs UseResponse

See this
comparison of Issuetrak vs. UseResponse
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. UseResponse rates 4.8/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
Enterprise Package
$3000+
per solution
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Self-Hosted
$899
one-time fee
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
9.1
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
8.0
9.2
Ease of Admin
Ease of Admin
8.3
9.4
Quality of Support
Quality of Support
9.0
9.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.9
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Issuetrak
8.0
UseResponse
9.1
Ease of Use
Issuetrak
8.2
UseResponse
9.2
Ease of Setup
Issuetrak
8.0
UseResponse
9.2
Ease of Admin
Issuetrak
8.3
UseResponse
9.4
Quality of Support
Issuetrak
9.0
UseResponse
9.8
Ease of Doing Business With
Issuetrak
9.3
UseResponse
9.9
Product Direction (% positive)
Issuetrak
7.8
UseResponse
10.0

Features

Ticket and Case Management
Ticket creation user experience
Issuetrak
8.4
UseResponse
9.5
Ticket response user experience
Issuetrak
8.1
UseResponse
9.2
Workflow
Issuetrak
7.9
UseResponse
9.4
Response Automation
Issuetrak
8.2
UseResponse
9.7
SLA Management
Issuetrak
7.4
UseResponse
Not enough data available
Attachments/Screencasts
Issuetrak
8.1
UseResponse
9.5
Ticket Collaboration
Issuetrak
8.1
UseResponse
9.4
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Issuetrak
Not enough data available
UseResponse
9.2
Community Forums
Issuetrak
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
UseResponse
9.2
Forum to Reponse
Issuetrak
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
UseResponse
8.9
Live Chat
Issuetrak
Not enough data available
UseResponse
Not enough data available
Communication Channels
Customer Portal
Issuetrak
8.2
UseResponse
9.7
Email to Case
Issuetrak
8.4
UseResponse
9.2
Chat/Live Support
Issuetrak
7.3
UseResponse
9.4
Social Integration
Issuetrak
Not enough data available
UseResponse
8.6
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
UseResponse
Not enough data available
Customer and Contacts Database
Issuetrak
7.8
UseResponse
9.0
Products and Version Tracking
Issuetrak
7.9
UseResponse
Not enough data available
Call Scripting
Issuetrak
Not enough data available
UseResponse
Not enough data available
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
UseResponse
Not enough data available
Self Service/Community
Forums
Issuetrak
8.3
UseResponse
8.7
Knowledge Base
Issuetrak
7.5
UseResponse
9.3
Ideas/Feedback
Issuetrak
7.8
UseResponse
8.8
Q&A
Issuetrak
7.6
UseResponse
9.5
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
UseResponse
Not enough data available
Reporting
Issuetrak
6.8
UseResponse
8.5
Dashboards
Issuetrak
7.9
UseResponse
8.5
Platform
Mobile User Support
Issuetrak
5.7
UseResponse
9.3
ITIL Compliance
Issuetrak
6.9
UseResponse
8.6
Customization
Issuetrak
7.7
UseResponse
9.2
User, Role, and Access Management
Issuetrak
8.3
UseResponse
9.4
Internationalization
Issuetrak
Not enough data available
UseResponse
9.8
Performance & Reliability
Issuetrak
9.2
UseResponse
8.8
Integration APIs
Issuetrak
6.7
UseResponse
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
44.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
44.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
11.1%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
UseResponse
Small-Business
44.4%
Mid-Market
44.4%
Enterprise
11.1%

Reviewers' Industry

 
Information Technology and Services
14.8%
Information Technology and Services
22.2%
 
Telecommunications
8.2%
Financial Services
11.1%
 
Hospital & Health Care
8.2%
Computer Software
11.1%
 
Financial Services
6.6%
Shipbuilding
5.6%
 
Education Management
6.6%
Semiconductors
5.6%
 
Other
55.7%
Other
44.4%
Issuetrak
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
UseResponse
Information Technology and Services
22.2%
Financial Services
11.1%
Computer Software
11.1%
Shipbuilding
5.6%
Semiconductors
5.6%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
User in Consumer Services

It requires a lot time time to create new issues

 
Issuetrak
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
User in Consumer Services

It requires a lot time time to create new issues

UseResponse
Most Helpful Favorable Review
Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Screenshots

 
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