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Compare Issuetrak and UseResponse

See this
side-by-side comparison of Issuetrak vs. UseResponse
based on preference data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. By contrast, UseResponse rates 4.7/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Issuetrak
Issuetrak
(61)
4.1 out of 5
Issuetrak
Optimized for quick response
UseResponse
UseResponse
(19)
4.7 out of 5
UseResponse
Star Rating
Issuetrak
Issuetrak
UseResponse
UseResponse
Market Segments
Issuetrak
Issuetrak
Mid-Market (40.0% of reviews)
UseResponse
UseResponse
Small-Business (42.1% of reviews)
Entry Level Price
Issuetrak
Issuetrak
$19 (cloud) mo/user/annual contract
UseResponse
UseResponse
$39 per 2 agents, per month

Issuetrak vs UseResponse

When assessing the two solutions, reviewers found UseResponse easier to use, set up, and administer. Reviewers also preferred doing business with UseResponse overall.

  • Reviewers felt that UseResponse meets the needs of their business better than Issuetrak.
  • When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over Issuetrak.
Categories
Shared Categories
Issuetrak
Issuetrak
UseResponse
UseResponse
Issuetrak and UseResponse are categorized as Customer Self-Service and Help Desk
Unique Categories
Pricing
Issuetrak
Issuetrak Pricing
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
UseResponse
UseResponse Pricing
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
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Ratings
Meets Requirements
Issuetrak
Issuetrak
8.0
Responses: 58
UseResponse
UseResponse
9.1
Responses: 18
Ease of Use
Issuetrak
Issuetrak
8.2
Responses: 59
UseResponse
UseResponse
9.3
Responses: 18
Ease of Setup
Issuetrak
Issuetrak
8.0
Responses: 42
UseResponse
UseResponse
9.2
Responses: 13
Ease of Admin
Issuetrak
Issuetrak
8.3
Responses: 43
UseResponse
UseResponse
9.4
Responses: 13
Quality of Support
Issuetrak
Issuetrak
9.0
Responses: 56
UseResponse
UseResponse
9.8
Responses: 17
Ease of Doing Business With
Issuetrak
Issuetrak
9.3
Responses: 43
UseResponse
UseResponse
9.9
Responses: 13
Product Direction (% positive)
Issuetrak
Issuetrak
7.8
Responses: 59
UseResponse
UseResponse
10.0
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Issuetrak
Issuetrak
8.4
Responses: 43
Verified Feature
UseResponse
UseResponse
9.5
Responses: 13
Verified Feature
Ticket response user experience
Issuetrak
Issuetrak
8.1
Responses: 43
Verified Feature
UseResponse
UseResponse
9.2
Responses: 13
Verified Feature
Workflow
Issuetrak
Issuetrak
7.9
Responses: 42
Verified Feature
UseResponse
UseResponse
9.4
Responses: 13
Verified Feature
Response Automation
Issuetrak
Issuetrak
8.2
Responses: 39
UseResponse
UseResponse
9.7
Responses: 10
SLA Management
Issuetrak
Issuetrak
7.4
Responses: 24
UseResponse
UseResponse
Not enough data available
Attachments/Screencasts
Issuetrak
Issuetrak
8.1
Responses: 41
Verified Feature
UseResponse
UseResponse
9.5
Responses: 11
Verified Feature
Ticket Collaboration
Issuetrak
Issuetrak
8.1
Responses: 40
Verified Feature
UseResponse
UseResponse
9.4
Responses: 12
Verified Feature
Customer and Contacts Database
Issuetrak
Issuetrak
7.8
Responses: 24
Verified Feature
UseResponse
UseResponse
9.0
Responses: 7
Verified Feature
Knowledge Share
Knowledge Base
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
9.3
Responses: 5
Searchable Articles
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
9.3
Responses: 7
Community Forums
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
Not enough data available
Interactive FAQs & Forums
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
Not enough data available
Interaction
Web Portals
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
9.0
Responses: 7
Forum to Reponse
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
Not enough data available
Tickets and Tagging
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
8.8
Responses: 7
Live Chat
Issuetrak
Issuetrak
Not enough data available
UseResponse
UseResponse
Not enough data available
Communication Channels
Customer Portal
Issuetrak
Issuetrak
8.2
Responses: 30
Verified Feature
UseResponse
UseResponse
9.7
Responses: 12
Verified Feature
Email to Case
Issuetrak
Issuetrak
8.4
Responses: 32
Verified Feature
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Chat/Live Support
Issuetrak
Issuetrak
7.3
Responses: 15
Verified Feature
UseResponse
UseResponse
9.4
Responses: 8
Verified Feature
Social Integration
Issuetrak
Issuetrak
Feature Not Available
UseResponse
UseResponse
8.6
Responses: 6
Verified Feature
Voice
Issuetrak
Issuetrak
Feature Not Available
UseResponse
UseResponse
Feature Not Available
Platform
Mobile User Support
Issuetrak
Issuetrak
5.7
Responses: 18
UseResponse
UseResponse
9.3
Responses: 9
Verified Feature
Customization
Issuetrak
Issuetrak
7.7
Responses: 30
Verified Feature
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
User, Role, and Access Management
Issuetrak
Issuetrak
8.3
Responses: 30
Verified Feature
UseResponse
UseResponse
9.4
Responses: 11
Verified Feature
Integration
Issuetrak
Issuetrak
6.7
Responses: 11
Verified Feature
UseResponse
UseResponse
8.6
Responses: 7
Verified Feature
Reporting
Issuetrak
Issuetrak
6.8
Responses: 38
Verified Feature
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Dashboards
Issuetrak
Issuetrak
7.9
Responses: 38
Verified Feature
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Reviewers' Company Size
Reviewers of Issuetrak were most often representing companies in the Mid-Market segment, while reviewers for UseResponse were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Issuetrak
Issuetrak
25.5%
UseResponse
UseResponse
42.1%
Mid-Market
(51-1000 emp.)
Issuetrak
Issuetrak
40.0%
UseResponse
UseResponse
42.1%
Enterprise
(> 1000 emp.)
Issuetrak
Issuetrak
34.5%
UseResponse
UseResponse
15.8%
Reviewers' Industry
Issuetrak
Issuetrak Industry
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
UseResponse
UseResponse Industry
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Reviews
Most Helpful Favorable Review
Issuetrak
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

UseResponse
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Issuetrak
GF
Internal Consultant in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

UseResponse
Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Discussions
Issuetrak
Issuetrak Discussions
What is required for installation?
2 comments
G2
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 comment
Offical Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7. • Web-based, email, mobile issue/ticket...Read more
Monty the Mongoose crying
Issuetrak has no more discussions with answers
UseResponse
UseResponse Discussions
Monty the Mongoose crying
UseResponse has no discussions with answers
Screenshots
Issuetrak
Issuetrak Screenshots
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