Compare Issuetrak and Track-It! 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
No pricing available
Issuetrak
Star Rating
(62)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Learn more about IssuetrakTrack-It!
Star Rating
(100)3.7 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Track-It!Issuetrak vs Track-It!
When assessing the two solutions, reviewers found Issuetrak easier to use, set up, and administer. Reviewers also preferred doing business with Issuetrak overall.
- Reviewers felt that Issuetrak meets the needs of their business better than Track-It!.
- When comparing quality of ongoing product support, reviewers felt that Issuetrak is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Issuetrak over Track-It!.
Pricing
Entry-Level Pricing
Issuetrak
Cloud
Starting at $26.00
1 per agent Per Month
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub
Track-It!
No pricing availableFree Trial
Issuetrak
Free Trial is available
Track-It!
Free Trial is available
Ratings
Meets Requirements
8.0
58
7.8
86
Ease of Use
8.2
59
7.9
88
Ease of Setup
8.0
42
7.6
51
Ease of Admin
8.3
43
7.9
52
Quality of Support
9.0
56
7.7
66
Has the product been a good partner in doing business?
9.3
43
8.1
50
Product Direction (% positive)
7.8
59
5.7
85
Features by Category
Ticket and Case Management
8.4
43
|
Verified
8.4
16
|
Verified
8.1
43
|
Verified
7.4
16
|
Verified
7.9
42
|
Verified
8.0
16
|
Verified
8.2
39
7.9
14
7.4
24
8.3
9
8.1
41
|
Verified
7.5
16
8.1
40
|
Verified
7.6
15
7.8
24
|
Verified
8.2
10
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.2
30
|
Verified
8.3
11
|
Verified
8.4
32
|
Verified
8.2
14
|
Verified
7.3
15
|
Verified
8.3
9
Not enough data
7.7
8
Not enough data
7.9
8
Platform
5.7
18
7.7
8
|
Verified
7.7
30
|
Verified
8.5
10
|
Verified
8.3
30
|
Verified
8.2
10
|
Verified
6.7
11
|
Verified
8.8
7
|
Verified
6.8
38
|
Verified
7.7
14
|
Verified
7.9
38
|
Verified
7.6
13
|
Verified
Administration
Not enough data
6.9
8
|
Verified
Not enough data
8.1
8
|
Verified
Not enough data
7.4
9
|
Verified
Service Desk
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.3
10
|
Verified
Management
Not enough data
7.5
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
6.3
5
Not enough data
8.3
5
|
Verified
Not enough data
8.1
6
Functionality
Not enough data
8.9
6
|
Verified
Not enough data
6.3
5
Not enough data
7.2
6
|
Verified
Not enough data
6.4
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
7.4
36
Not enough data
7.5
38
Not enough data
8.5
40
Not enough data
6.5
32
Not enough data
6.8
33
Reporting
Not enough data
7.2
35
Not enough data
7.8
29
Not enough data
6.7
24
Access & Usability
Not enough data
6.7
20
Not enough data
7.5
31
Not enough data
8.3
32
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Issuetrak and Track-It! are categorized as Help Desk and IT Service Management (ITSM) Tools
Unique Categories
Issuetrak is categorized as Incident Management and Customer Self-Service
Track-It! is categorized as Service Desk
Reviews
Reviewers' Company Size
Issuetrak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Track-It!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Telecommunications
8.1%
Hospital & Health Care
8.1%
Education Management
6.5%
Financial Services
6.5%
Other
56.5%
Information Technology and Services
13.3%
Hospital & Health Care
6.1%
Higher Education
6.1%
Utilities
4.1%
Law Practice
4.1%
Other
66.3%
Alternatives
Discussions
What is required for installation?
2 Comments
DH
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 Comment
Official Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
What is Issuetrak used for?
1 Comment
Official Response from Issuetrak
Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of...Read more
Track-It! has no discussions with answers
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