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Compare Issuetrak and Teamwork Desk

See this
side-by-side comparison of Issuetrak vs. Teamwork Desk
based on preference data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Issuetrak
Issuetrak
(61)
4.1 out of 5
Issuetrak
Optimized for quick response
Teamwork Desk
Teamwork Desk
(52)
4.4 out of 5
Teamwork Desk
Star Rating
Issuetrak
Issuetrak
Teamwork Desk
Teamwork Desk
Market Segments
Issuetrak
Issuetrak
Mid-Market (40.0% of reviews)
Teamwork Desk
Teamwork Desk
Small-Business (75.0% of reviews)
Entry Level Price
Issuetrak
Issuetrak
$19 (cloud) mo/user/annual contract
Teamwork Desk
Teamwork Desk
$7 per agent, per month (billed annually)

Issuetrak vs Teamwork Desk

When assessing the two solutions, reviewers found Teamwork Desk easier to use, set up, and administer. However, reviewers preferred doing business with Issuetrak overall.

  • Reviewers felt that Teamwork Desk meets the needs of their business better than Issuetrak.
  • When comparing quality of ongoing product support, reviewers felt that Issuetrak is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over Issuetrak.
Categories
Shared Categories
Issuetrak
Issuetrak
Teamwork Desk
Teamwork Desk
Issuetrak and Teamwork Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Teamwork Desk
Teamwork Desk has no unique categories
Pricing
Issuetrak
Issuetrak Pricing
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Teamwork Desk
Teamwork Desk Pricing
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
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Ratings
Meets Requirements
Issuetrak
Issuetrak
8.0
Responses: 58
Teamwork Desk
Teamwork Desk
9.0
Responses: 45
Ease of Use
Issuetrak
Issuetrak
8.2
Responses: 59
Teamwork Desk
Teamwork Desk
8.8
Responses: 47
Ease of Setup
Issuetrak
Issuetrak
8.0
Responses: 42
Teamwork Desk
Teamwork Desk
8.9
Responses: 23
Ease of Admin
Issuetrak
Issuetrak
8.3
Responses: 43
Teamwork Desk
Teamwork Desk
8.9
Responses: 22
Quality of Support
Issuetrak
Issuetrak
9.0
Responses: 56
Teamwork Desk
Teamwork Desk
8.7
Responses: 44
Ease of Doing Business With
Issuetrak
Issuetrak
9.3
Responses: 43
Teamwork Desk
Teamwork Desk
9.0
Responses: 22
Product Direction (% positive)
Issuetrak
Issuetrak
7.8
Responses: 59
Teamwork Desk
Teamwork Desk
9.3
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
Issuetrak
Issuetrak
8.4
Responses: 43
Verified Feature
Teamwork Desk
Teamwork Desk
9.1
Responses: 37
Verified Feature
Ticket response user experience
Issuetrak
Issuetrak
8.1
Responses: 43
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 38
Verified Feature
Workflow
Issuetrak
Issuetrak
7.9
Responses: 42
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 37
Verified Feature
Response Automation
Issuetrak
Issuetrak
8.2
Responses: 39
Teamwork Desk
Teamwork Desk
9.1
Responses: 35
Verified Feature
SLA Management
Issuetrak
Issuetrak
7.4
Responses: 24
Teamwork Desk
Teamwork Desk
Feature Not Available
Attachments/Screencasts
Issuetrak
Issuetrak
8.1
Responses: 41
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Ticket Collaboration
Issuetrak
Issuetrak
8.1
Responses: 40
Verified Feature
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Customer and Contacts Database
Issuetrak
Issuetrak
7.8
Responses: 24
Verified Feature
Teamwork Desk
Teamwork Desk
8.8
Responses: 20
Verified Feature
Knowledge Share
Knowledge Base
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 9
Searchable Articles
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
8.8
Responses: 8
Community Forums
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Interactive FAQs & Forums
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Interaction
Web Portals
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
8.3
Responses: 7
Forum to Reponse
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Tickets and Tagging
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 9
Live Chat
Issuetrak
Issuetrak
Not enough data available
Teamwork Desk
Teamwork Desk
7.3
Responses: 5
Communication Channels
Customer Portal
Issuetrak
Issuetrak
8.2
Responses: 30
Verified Feature
Teamwork Desk
Teamwork Desk
8.6
Responses: 29
Verified Feature
Email to Case
Issuetrak
Issuetrak
8.4
Responses: 32
Verified Feature
Teamwork Desk
Teamwork Desk
9.1
Responses: 34
Verified Feature
Chat/Live Support
Issuetrak
Issuetrak
7.3
Responses: 15
Verified Feature
Teamwork Desk
Teamwork Desk
6.3
Responses: 5
Social Integration
Issuetrak
Issuetrak
Feature Not Available
Teamwork Desk
Teamwork Desk
Not enough data available
Voice
Issuetrak
Issuetrak
Feature Not Available
Teamwork Desk
Teamwork Desk
Feature Not Available
Platform
Mobile User Support
Issuetrak
Issuetrak
5.7
Responses: 18
Teamwork Desk
Teamwork Desk
8.2
Responses: 14
Verified Feature
Customization
Issuetrak
Issuetrak
7.7
Responses: 30
Verified Feature
Teamwork Desk
Teamwork Desk
7.6
Responses: 13
Verified Feature
User, Role, and Access Management
Issuetrak
Issuetrak
8.3
Responses: 30
Verified Feature
Teamwork Desk
Teamwork Desk
9.0
Responses: 16
Verified Feature
Integration
Issuetrak
Issuetrak
6.7
Responses: 11
Verified Feature
Teamwork Desk
Teamwork Desk
8.1
Responses: 7
Verified Feature
Reporting
Issuetrak
Issuetrak
6.8
Responses: 38
Verified Feature
Teamwork Desk
Teamwork Desk
7.9
Responses: 28
Verified Feature
Dashboards
Issuetrak
Issuetrak
7.9
Responses: 38
Verified Feature
Teamwork Desk
Teamwork Desk
8.7
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of Issuetrak were most often representing companies in the Mid-Market segment, while reviewers for Teamwork Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Issuetrak
Issuetrak
25.5%
Teamwork Desk
Teamwork Desk
75.0%
Mid-Market
(51-1000 emp.)
Issuetrak
Issuetrak
40.0%
Teamwork Desk
Teamwork Desk
21.2%
Enterprise
(> 1000 emp.)
Issuetrak
Issuetrak
34.5%
Teamwork Desk
Teamwork Desk
3.8%
Reviewers' Industry
Issuetrak
Issuetrak Industry
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
Teamwork Desk
Teamwork Desk Industry
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
Issuetrak
GR
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Teamwork Desk
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Issuetrak
GT
User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Teamwork Desk
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Discussions
Issuetrak
Issuetrak Discussions
What is required for installation?
2 comments
G2
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 comment
Offical Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7. • Web-based, email, mobile issue/ticket...Read more
Monty the Mongoose crying
Issuetrak has no more discussions with answers
Teamwork Desk
Teamwork Desk Discussions
Monty the Mongoose crying
Teamwork Desk has no discussions with answers
Screenshots
Issuetrak
Issuetrak Screenshots
Teamwork Desk
Teamwork Desk Screenshots
Ask Issuetrak a QuestionContact IssuetrakAsk Teamwork Desk a QuestionContact Teamwork Desk
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