Compare Issuetrak vs Teamwork Desk

See this
comparison of Issuetrak vs. Teamwork Desk
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Teamwork Desk rates 4.3/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
Starter
$7
per agent, per month (billed annually)
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Plus
$13
per agent, per month (billed annually)
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
Ease of Use
Ease of Use
8.2
8.5
Ease of Setup
Ease of Setup
8.0
8.7
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.0
8.7
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
7.8
8.9
Meets Requirements
Issuetrak
8.0
Teamwork Desk
8.8
Ease of Use
Issuetrak
8.2
Teamwork Desk
8.5
Ease of Setup
Issuetrak
8.0
Teamwork Desk
8.7
Ease of Admin
Issuetrak
8.3
Teamwork Desk
8.8
Quality of Support
Issuetrak
9.0
Teamwork Desk
8.7
Ease of Doing Business With
Issuetrak
9.3
Teamwork Desk
8.8
Product Direction (% positive)
Issuetrak
7.8
Teamwork Desk
8.9

Features

Ticket and Case Management
Ticket creation user experience
Issuetrak
8.4
Teamwork Desk
8.8
Ticket response user experience
Issuetrak
8.1
Teamwork Desk
8.8
Workflow
Issuetrak
7.9
Teamwork Desk
8.9
Response Automation
Issuetrak
8.2
Teamwork Desk
8.9
SLA Management
Issuetrak
7.4
Teamwork Desk
Not enough data available
Attachments/Screencasts
Issuetrak
8.1
Teamwork Desk
8.8
Ticket Collaboration
Issuetrak
8.1
Teamwork Desk
8.6
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Teamwork Desk
8.9
Searchable Articles
Issuetrak
Not enough data available
Teamwork Desk
8.7
Community Forums
Issuetrak
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
Teamwork Desk
8.7
Forum to Reponse
Issuetrak
Not enough data available
Teamwork Desk
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
Teamwork Desk
8.9
Live Chat
Issuetrak
Not enough data available
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Issuetrak
8.2
Teamwork Desk
8.3
Email to Case
Issuetrak
8.4
Teamwork Desk
9.2
Chat/Live Support
Issuetrak
7.3
Teamwork Desk
6.3
Social Integration
Issuetrak
Not enough data available
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
Teamwork Desk
7.5
Customer and Contacts Database
Issuetrak
7.8
Teamwork Desk
8.7
Products and Version Tracking
Issuetrak
7.9
Teamwork Desk
8.1
Call Scripting
Issuetrak
Not enough data available
Teamwork Desk
8.1
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Issuetrak
8.3
Teamwork Desk
8.1
Knowledge Base
Issuetrak
7.5
Teamwork Desk
8.1
Ideas/Feedback
Issuetrak
7.8
Teamwork Desk
8.1
Q&A
Issuetrak
7.6
Teamwork Desk
8.3
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
Teamwork Desk
Not enough data available
Reporting
Issuetrak
6.8
Teamwork Desk
7.6
Dashboards
Issuetrak
7.9
Teamwork Desk
8.4
Platform
Mobile User Support
Issuetrak
5.7
Teamwork Desk
8.5
ITIL Compliance
Issuetrak
6.9
Teamwork Desk
Not enough data available
Customization
Issuetrak
7.7
Teamwork Desk
7.4
User, Role, and Access Management
Issuetrak
8.3
Teamwork Desk
8.8
Internationalization
Issuetrak
Not enough data available
Teamwork Desk
9.0
Performance & Reliability
Issuetrak
9.2
Teamwork Desk
9.1
Integration APIs
Issuetrak
6.7
Teamwork Desk
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
78.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
16.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
5.4%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Teamwork Desk
Small-Business
78.4%
Mid-Market
16.2%
Enterprise
5.4%

Reviewers' Industry

 
Information Technology and Services
14.8%
Marketing and Advertising
21.6%
 
Telecommunications
8.2%
Information Technology and Services
18.9%
 
Hospital & Health Care
8.2%
Internet
10.8%
 
Financial Services
6.6%
Logistics and Supply Chain
8.1%
 
Education Management
6.6%
Computer Software
8.1%
 
Other
55.7%
Other
32.4%
Issuetrak
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
Teamwork Desk
Marketing and Advertising
21.6%
Information Technology and Services
18.9%
Internet
10.8%
Logistics and Supply Chain
8.1%
Computer Software
8.1%
Other
32.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Administrator in Information Technology and Services

I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

 
Issuetrak
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Administrator in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

Teamwork Desk
Most Helpful Favorable Review
Administrator in Information Technology and Services

I love that this program integrates nicely with teamwork projects - the task management program we use. It also helps us as a team manage emails coming in and make sure our clients are taken care of.

Most Helpful Critical Review
User

I don't like that there is no alert for incoming cases. There are for chats but not new cases. If I'm working on something else I have to keep coming back to look for new cases. I wish I could merge multiple forms of communication. Sometimes I have a...

Screenshots

 
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