Compare Issuetrak and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Free
Issuetrak
Star Rating
(62)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Learn more about IssuetrakSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansIssuetrak vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. However, reviewers preferred doing business with Issuetrak overall.
- Reviewers felt that Spiceworks Cloud Help Desk meets the needs of their business better than Issuetrak.
- When comparing quality of ongoing product support, reviewers felt that Issuetrak is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Spiceworks Cloud Help Desk over Issuetrak.
Pricing
Entry-Level Pricing
Issuetrak
Cloud
Starting at $26.00
1 per agent Per Month
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Issuetrak
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.0
58
8.6
286
Ease of Use
8.2
59
8.7
287
Ease of Setup
8.0
42
8.7
215
Ease of Admin
8.3
43
8.8
217
Quality of Support
9.0
56
8.4
235
Has the product been a good partner in doing business?
9.3
43
8.9
176
Product Direction (% positive)
7.8
59
8.1
286
Features by Category
Ticket and Case Management
8.4
43
|
Verified
8.2
13
|
Verified
8.1
43
|
Verified
8.3
13
|
Verified
7.9
42
|
Verified
8.8
11
|
Verified
8.2
39
8.3
10
7.4
24
8.8
7
|
Verified
8.1
41
|
Verified
8.8
11
|
Verified
8.1
40
|
Verified
8.1
12
|
Verified
7.8
24
|
Verified
9.0
8
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.2
30
|
Verified
8.3
12
|
Verified
8.4
32
|
Verified
9.3
12
|
Verified
7.3
15
|
Verified
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
5.7
18
5.8
8
|
Verified
7.7
30
|
Verified
7.4
9
|
Verified
8.3
30
|
Verified
9.2
10
|
Verified
6.7
11
|
Verified
7.5
8
|
Verified
6.8
38
|
Verified
8.3
9
|
Verified
7.9
38
|
Verified
8.0
11
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Issuetrak and Spiceworks Cloud Help Desk are categorized as Help Desk
Unique Categories
Issuetrak is categorized as Incident Management, Customer Self-Service, and IT Service Management (ITSM) Tools
Spiceworks Cloud Help Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
Issuetrak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Telecommunications
8.1%
Hospital & Health Care
8.1%
Education Management
6.5%
Financial Services
6.5%
Other
56.5%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
What is required for installation?
2 Comments
DH
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
Where is your support team based?
1 Comment
Official Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
What is Issuetrak used for?
1 Comment
Official Response from Issuetrak
Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of...Read more
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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