$19 (cloud)mo/user/annual contract
$49 (Cloud)mo/agent/annual contract
$59 (Cloud)mo/agent/annual contract
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Hospital & Health Care
Health, Wellness and Fitness
Food & Beverages
|Most Helpful Favorable Review|
Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...
Administrator in Computer Software
How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.
|Most Helpful Critical Review|
User in Telecommunications
Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...
I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.
|Ask Issuetrak a Question||Ask Solvvy a Question|