Compare Issuetrak vs Solvvy

See this
comparison of Issuetrak vs. Solvvy
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Solvvy rates 4.8/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
Ease of Use
Ease of Use
8.2
8.9
Ease of Setup
Ease of Setup
8.0
8.5
Ease of Admin
Ease of Admin
8.3
9.1
Quality of Support
Quality of Support
9.0
9.5
Ease of Doing Business With
Ease of Doing Business With
9.3
9.5
Product Direction (% positive)
Product Direction (% positive)
7.8
9.1
Meets Requirements
Issuetrak
8.0
Solvvy
8.9
Ease of Use
Issuetrak
8.2
Solvvy
8.9
Ease of Setup
Issuetrak
8.0
Solvvy
8.5
Ease of Admin
Issuetrak
8.3
Solvvy
9.1
Quality of Support
Issuetrak
9.0
Solvvy
9.5
Ease of Doing Business With
Issuetrak
9.3
Solvvy
9.5
Product Direction (% positive)
Issuetrak
7.8
Solvvy
9.1

Features

Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Solvvy
Not enough data available
Searchable Articles
Issuetrak
Not enough data available
Solvvy
9.0
Community Forums
Issuetrak
Not enough data available
Solvvy
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
Solvvy
8.6
Interaction
Web Portals
Issuetrak
Not enough data available
Solvvy
9.5
Forum to Reponse
Issuetrak
Not enough data available
Solvvy
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
Solvvy
9.0
Live Chat
Issuetrak
Not enough data available
Solvvy
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
14.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
85.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
0%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Solvvy
Small-Business
14.8%
Mid-Market
85.2%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
14.8%
Internet
25.9%
 
Telecommunications
8.2%
Computer Software
22.2%
 
Hospital & Health Care
8.2%
Retail
14.8%
 
Financial Services
6.6%
Health, Wellness and Fitness
7.4%
 
Education Management
6.6%
Food & Beverages
7.4%
 
Other
55.7%
Other
22.2%
Issuetrak
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
Solvvy
Internet
25.9%
Computer Software
22.2%
Retail
14.8%
Health, Wellness and Fitness
7.4%
Food & Beverages
7.4%
Other
22.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Administrator in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Most Helpful Critical Review
User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

 
Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
User in Telecommunications

Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot...

Solvvy
Most Helpful Favorable Review
Administrator in Computer Software

How Solvvy can help self-service our customers. This provides our customers a quick turnaround to keep on working, not having to wait on a tech to assist them.

Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Screenshots

 
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Videos

 No videos provided
Issuetrak
No videos provided
Solvvy
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