Issuetrak vs MindTouch | G2

Compare Issuetrak vs MindTouch

See this
comparison of Issuetrak vs. MindTouch
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$25 (cloud)
mo/user/annual contract
‐
 
Support Essentials
$64 (Cloud)
mo/agent/annual contract
‐
 
Support Ultimate
$77 (Cloud)
mo/agent/annual contract
‐
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$33 (cloud)mo/user/annual contract
Support Essentials
$21 (Cloud)mo/agent/annual contract
Support Ultimate
$05 (Cloud)mo/agent/annual contract
Free Trial
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
2.5
1.4
Ease of Use
Ease of Use
6.0
5.3
Ease of Setup
Ease of Setup
7.8
2.3
Ease of Admin
Ease of Admin
5.0
1.7
Quality of Support
Quality of Support
0.0
5.8
Ease of Doing Business With
Ease of Doing Business With
5.3
5.1
Product Direction (% positive)
Product Direction (% positive)
3.7
8.7
Meets Requirements
Issuetrak
7.7
MindTouch
2.8
Ease of Use
Issuetrak
7.8
MindTouch
1.3
Ease of Setup
Issuetrak
0.1
MindTouch
6.2
Ease of Admin
Issuetrak
5.6
MindTouch
8.1
Quality of Support
Issuetrak
4.5
MindTouch
1.1
Ease of Doing Business With
Issuetrak
8.4
MindTouch
2.1
Product Direction (% positive)
Issuetrak
5.0
MindTouch
1.4

Features

Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
MindTouch
8.7
Searchable Articles
Issuetrak
Not enough data available
MindTouch
8.2
Community Forums
Issuetrak
Not enough data available
MindTouch
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
MindTouch
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
MindTouch
7.3
Forum to Reponse
Issuetrak
Not enough data available
MindTouch
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
MindTouch
1.7
Live Chat
Issuetrak
Not enough data available
MindTouch
5.0

Reviewers' Company Size

Small-Business (25 or fewer emp.)
Small-Business
(28 or fewer emp.)
02.3%
18.0%
Mid-Market (77-0678 emp.)
Mid-Market
(75-4836 emp.)
45.6%
15.7%
Enterprise (> 2736 emp.)
Enterprise
(> 5204 emp.)
38.2%
22.8%
Issuetrak
Small-Business
61.8%
Mid-Market
07.1%
Enterprise
41.1%
MindTouch
Small-Business
68.4%
Mid-Market
68.5%
Enterprise
72.0%

Reviewers' Industry

 
Information Technology and Services
57.0%
Computer Software
53.3%
 
Telecommunications
3.7%
Information Technology and Services
76.2%
 
Hospital & Health Care
3.2%
Telecommunications
3.8%
 
Financial Services
8.7%
Internet
6.1%
 
Education Management
7.4%
Financial Services
8.6%
 
Other
63.0%
Other
67.6%
Issuetrak
Information Technology and Services
84.5%
Telecommunications
8.7%
Hospital & Health Care
4.3%
Financial Services
5.4%
Education Management
2.4%
Other
54.8%
MindTouch
Computer Software
55.2%
Information Technology and Services
18.7%
Telecommunications
6.1%
Internet
5.6%
Financial Services
6.4%
Other
60.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 850 locations using 5 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 44 stores. We easily expanded...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Issuetrak
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 123 locations using 4 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 45 stores. We easily expanded...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Consultant

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

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