Compare Issuetrak vs LiveHelpNow

See this
comparison of Issuetrak vs. LiveHelpNow
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveHelpNow rates 4.2/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
Live chat and SMS
$18.90
per month
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Call management
$9
per month
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Knowledge base management
$18.90
per month
 
Support Ticket Sofware
$18.90
per month
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Call management
$9per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
Ease of Use
Ease of Use
8.2
8.7
Ease of Setup
Ease of Setup
8.0
8.4
Ease of Admin
Ease of Admin
8.3
8.4
Quality of Support
Quality of Support
9.0
8.6
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
7.9
Meets Requirements
Issuetrak
8.0
LiveHelpNow
8.7
Ease of Use
Issuetrak
8.2
LiveHelpNow
8.7
Ease of Setup
Issuetrak
8.0
LiveHelpNow
8.4
Ease of Admin
Issuetrak
8.3
LiveHelpNow
8.4
Quality of Support
Issuetrak
9.0
LiveHelpNow
8.6
Ease of Doing Business With
Issuetrak
9.3
LiveHelpNow
8.9
Product Direction (% positive)
Issuetrak
7.8
LiveHelpNow
7.9

Features

Ticket and Case Management
Ticket creation user experience
Issuetrak
8.4
LiveHelpNow
8.6
Ticket response user experience
Issuetrak
8.1
LiveHelpNow
8.8
Workflow
Issuetrak
7.9
LiveHelpNow
9.0
Response Automation
Issuetrak
8.2
LiveHelpNow
8.8
SLA Management
Issuetrak
7.4
LiveHelpNow
8.6
Attachments/Screencasts
Issuetrak
8.1
LiveHelpNow
7.7
Ticket Collaboration
Issuetrak
8.1
LiveHelpNow
8.7
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
LiveHelpNow
8.9
Searchable Articles
Issuetrak
Not enough data available
LiveHelpNow
8.8
Community Forums
Issuetrak
Not enough data available
LiveHelpNow
8.2
Interactive FAQs & Forums
Issuetrak
Not enough data available
LiveHelpNow
8.8
Interaction
Web Portals
Issuetrak
Not enough data available
LiveHelpNow
8.5
Forum to Reponse
Issuetrak
Not enough data available
LiveHelpNow
8.0
Tickets and Tagging
Issuetrak
Not enough data available
LiveHelpNow
8.5
Live Chat
Issuetrak
Not enough data available
LiveHelpNow
9.3
Communication Channels
Customer Portal
Issuetrak
8.2
LiveHelpNow
8.9
Email to Case
Issuetrak
8.4
LiveHelpNow
8.5
Chat/Live Support
Issuetrak
7.3
LiveHelpNow
9.5
Social Integration
Issuetrak
Not enough data available
LiveHelpNow
9.0
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
LiveHelpNow
9.4
Customer and Contacts Database
Issuetrak
7.8
LiveHelpNow
9.3
Products and Version Tracking
Issuetrak
7.9
LiveHelpNow
9.6
Call Scripting
Issuetrak
Not enough data available
LiveHelpNow
9.1
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
LiveHelpNow
9.5
Self Service/Community
Forums
Issuetrak
8.3
LiveHelpNow
9.3
Knowledge Base
Issuetrak
7.5
LiveHelpNow
8.9
Ideas/Feedback
Issuetrak
7.8
LiveHelpNow
8.9
Q&A
Issuetrak
7.6
LiveHelpNow
8.8
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
LiveHelpNow
8.9
Reporting
Issuetrak
6.8
LiveHelpNow
8.6
Dashboards
Issuetrak
7.9
LiveHelpNow
8.7
Platform
Mobile User Support
Issuetrak
5.7
LiveHelpNow
8.8
ITIL Compliance
Issuetrak
6.9
LiveHelpNow
8.9
Customization
Issuetrak
7.7
LiveHelpNow
8.5
User, Role, and Access Management
Issuetrak
8.3
LiveHelpNow
8.8
Internationalization
Issuetrak
Not enough data available
LiveHelpNow
8.8
Performance & Reliability
Issuetrak
9.2
LiveHelpNow
9.1
Integration APIs
Issuetrak
6.7
LiveHelpNow
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
31.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
20.2%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
LiveHelpNow
Small-Business
47.9%
Mid-Market
31.9%
Enterprise
20.2%

Reviewers' Industry

 
Information Technology and Services
14.8%
Retail
6.7%
 
Telecommunications
8.2%
Information Technology and Services
5.9%
 
Hospital & Health Care
8.2%
Insurance
4.2%
 
Financial Services
6.6%
Consumer Goods
4.2%
 
Education Management
6.6%
Apparel & Fashion
4.2%
 
Other
55.7%
Other
74.8%
Issuetrak
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
LiveHelpNow
Retail
6.7%
Information Technology and Services
5.9%
Insurance
4.2%
Consumer Goods
4.2%
Apparel & Fashion
4.2%
Other
74.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Executive Sponsor

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

 
Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

LiveHelpNow
Most Helpful Favorable Review
Executive Sponsor

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and...

Most Helpful Critical Review
Jacob D.
User

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Screenshots

 
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