# Issuetrak, LiveChat vs LivePerson Comparison

| | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 63 | 808 | 207 | 
| **Largest Market Segment** | Mid-Market (40.4% of reviews) | Small-Business (44.6% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | Starting at $26.00 1 per agent Per Month | $19.00 100 Visitors Per Month | Contact Us | 

---
## Top Pros & Cons

### Issuetrak

**Not enough data**

### LiveChat

Pros:
- Ease of Use (24 reviews)
- Features (20 reviews)

Cons:
- Not Intuitive (7 reviews)
- Chatbot Issues (6 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
  | **Meets Requirements** | 8.0 (58 reviews) | 9.1 (706 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 8.2 (59 reviews) | 9.3 (705 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 8.0 (42 reviews) | 9.0 (285 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 8.3 (43 reviews) | 9.1 (276 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 9.0 (56 reviews) | 9.1 (654 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (43 reviews) | 9.1 (268 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 7.8 (59 reviews) | 8.3 (698 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### Issuetrak

#### Entry-Level Pricing

Plan: Cloud

Price: Starting at $26.00 1 per agent Per Month

Description: Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.

Key Features:
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub

[Learn more about Issuetrak](https://www.g2.com/products/issuetrak/reviews)

#### Free Trial

Yes

### LiveChat

#### Entry-Level Pricing

Plan: Starter

Price: $19.00 100 Visitors Per Month

Description: Small business

Key Features:
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign

[Browse all 3 editions](https://www.g2.com/products/livechat/pricing)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | 7.7/10 | 44 |
| **LiveChat** | 8.8/10 | 439 |
| **LivePerson** | N/A | N/A |

#### Ticket and Case Management

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Ticket creation user experience** | 8.4 (43 reviews) ✓ Verified | 9.2 (248 reviews) | Not enough data | 
| **Ticket response user experience** | 8.1 (43 reviews) ✓ Verified | 9.1 (245 reviews) | Not enough data | 
| **Workflow** | 7.9 (42 reviews) ✓ Verified | 9.0 (239 reviews) | Not enough data | 
| **Response Automation** | 8.2 (39 reviews) | 9.2 (253 reviews) | Not enough data | 
| **SLA Management** | 7.4 (24 reviews) | 8.5 (156 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.1 (41 reviews) ✓ Verified | 9.0 (231 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.1 (40 reviews) ✓ Verified | 9.1 (230 reviews) | Not enough data | 
| **Customer and Contacts Database** | 7.8 (24 reviews) ✓ Verified | 8.9 (142 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.4 (6 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | 7.2 (6 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Customer Portal** | 8.2 (30 reviews) ✓ Verified | 9.2 (220 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.4 (32 reviews) ✓ Verified | 9.3 (232 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 7.3 (15 reviews) ✓ Verified | 9.4 (269 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | Not enough data | 8.9 (222 reviews) ✓ Verified | Not enough data | 
| **Voice** | Not enough data | 8.5 (108 reviews) | Not enough data | 

#### Platform

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Mobile User Support** | 5.7 (18 reviews) | 9.1 (82 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 7.7 (30 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (30 reviews) ✓ Verified | 9.2 (88 reviews) ✓ Verified | Not enough data | 
| **Integration** | 6.7 (11 reviews) ✓ Verified | 8.9 (73 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 6.8 (38 reviews) ✓ Verified | 9.0 (213 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.9 (38 reviews) ✓ Verified | 9.1 (217 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Administration

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 

#### Service Desk

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Monitoring

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Management Tools

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.1 (55 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Control** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.7 (17 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (13 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.7 (10 reviews) | 

#### Platform

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.2 (15 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.0 (13 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.7 (15 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.0 (15 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Role-based access** | Not enough data | Not enough data | 9.0 (12 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (9 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 6.9 (19 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.2 (19 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.2 (16 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Support Automation

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.0 (18 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.7 (20 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.0 (20 reviews) | 

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (10 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (10 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | 8.5/10 | 402 |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (9 reviews) | 7.6 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (8 reviews) | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 7.8 (9 reviews) | 

#### Communication

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (329 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (328 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.4 (221 reviews) | 7.2 (19 reviews) | 
| **In-App Messaging** | Not enough data | 8.8 (269 reviews) ✓ Verified | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (30 reviews) | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Customization ** | 7.7 (30 reviews) ✓ Verified | 8.4 (281 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.8 (304 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.6 (254 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (259 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.6 (244 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (249 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.3 (16 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.0 (9 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (11 reviews) | 
| **Personalization** | Not enough data | Not enough data | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.2 (12 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (5 reviews) | 

#### Process

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Tickets** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 7.5 (6 reviews) | 

#### Channels

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 7.4 (7 reviews) | 
| **Social** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Phone** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Text** | Not enough data | Not enough data | 8.1 (6 reviews) | 

#### Insight

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Reporting** | Not enough data | Not enough data | 7.6 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Automation

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 9.2 (6 reviews) | 

#### Autonomy

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Issuetrak** | N/A | N/A |
| **LiveChat** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Issuetrak (3):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to LiveChat (7):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to LivePerson (16):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Issuetrak | LiveChat | LivePerson | 
|---|---|---|---|
| **Small-Business** | 24.6% | 44.6% | 20.0% | 
| **Mid-Market** | 40.4% | 37.5% | 43.3% | 
| **Enterprise** | 35.1% | 18.0% | 36.7% | 

### By Industry

#### Issuetrak

- **Information Technology and Services:** 14.5%
- **Telecommunications:** 8.1%
- **Hospital & Health Care:** 8.1%
- **Education Management:** 6.5%
- **Financial Services:** 6.5%
- **Computer Software:** 4.8%
- **Accounting:** 3.2%
- **Computer Networking:** 3.2%
- **Electrical/Electronic Manufacturing:** 3.2%
- **Furniture:** 3.2%
- **Other:** 38.7%

#### LiveChat

- **Computer Software:** 8.8%
- **Information Technology and Services:** 8.6%
- **Retail:** 6.3%
- **Financial Services:** 4.0%
- **Internet:** 3.7%
- **Education Management:** 3.6%
- **Consumer Services:** 3.4%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Banking:** 2.4%
- **Other:** 53.2%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Issuetrak

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7635 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)

### Alternatives to LiveChat

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) — 4.4/5 stars (256 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7635 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)

---
## Top Discussions

### Issuetrak

- Title: [What is required for installation?](https://www.g2.com/discussions/what-is-required-for-installation) — 2 comments, 1 upvote
  > **Top comment:** "IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained..."
- Title: [What is Issuetrak used for?](https://www.g2.com/discussions/what-is-issuetrak-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of..."
- Title: [Where is your support team based?](https://www.g2.com/discussions/support-team) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.

•	Web-based, email, mobile issue/ticket..."
- Title: [What kinds of businesses & industries are working with Issuetrak?](https://www.g2.com/discussions/755-industries-using-issuetrak) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "
Issuetrak is at the same time easy to use AND highly customizable, offering many user-defined options. This is why our customer base spans a wide range of..."

### LiveChat

- Title: [HIS DOCTRINE!! by Paul T. Wright Jr](https://www.g2.com/discussions/his-doctrine-by-paul-t-wright-jr) — 3 comments, 1 upvote
  > **Top comment:** "I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we..."
- Title: [How does LiveChat work when no one is available?](https://www.g2.com/discussions/how-does-livechat-work-when-no-one-is-available) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your..."
- Title: [Can one user respond to multiple chats concurrently?](https://www.g2.com/discussions/can-one-user-respond-to-multiple-chats-concurrently) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Each user can chat with up to 99 customers at the same time. 
"
- Title: [Can I initiate a chat myself or do I need to have to wait for a customer to do it?](https://www.g2.com/discussions/can-i-initiate-a-chat-myself-or-do-i-need-to-have-to-wait-for-a-customer-to-do-it) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "You can initiate a chat with a customer by using the greetings feature. For example, you can invite a customer automatically when he or she navigates to a..."
- Title: [How hard is it to install LiveChat on the website?](https://www.g2.com/discussions/how-hard-is-it-to-install-livechat-on-the-website) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "To start off, you need to create a LiveChat license.

After that you will be redirected to a page with the LiveChat code. Here, you can choose to implement..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/issuetrak-vs-livechat-vs-liveperson)