Compare Issuetrak vs LiveAgent

See this
comparison of Issuetrak vs. LiveAgent
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. LiveAgent rates 4.5/5 stars with 1,002 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
All-inclusive
$39/month
User Seat
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Ticket+Chat
$29/month
User Seat
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Ticket
$15/month
User Seat
 
Free Trial
Free Trial
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
Ease of Use
Ease of Use
8.2
9.0
Ease of Setup
Ease of Setup
8.0
8.7
Ease of Admin
Ease of Admin
8.3
8.9
Quality of Support
Quality of Support
9.0
9.1
Ease of Doing Business With
Ease of Doing Business With
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
7.8
9.0
Meets Requirements
Issuetrak
8.0
LiveAgent
8.8
Ease of Use
Issuetrak
8.2
LiveAgent
9.0
Ease of Setup
Issuetrak
8.0
LiveAgent
8.7
Ease of Admin
Issuetrak
8.3
LiveAgent
8.9
Quality of Support
Issuetrak
9.0
LiveAgent
9.1
Ease of Doing Business With
Issuetrak
9.3
LiveAgent
9.1
Product Direction (% positive)
Issuetrak
7.8
LiveAgent
9.0

Features

Ticket and Case Management
Ticket creation user experience
Issuetrak
8.4
LiveAgent
9.0
Ticket response user experience
Issuetrak
8.1
LiveAgent
9.0
Workflow
Issuetrak
7.9
LiveAgent
8.7
Response Automation
Issuetrak
8.2
LiveAgent
8.7
SLA Management
Issuetrak
7.4
LiveAgent
8.6
Attachments/Screencasts
Issuetrak
8.1
LiveAgent
8.7
Ticket Collaboration
Issuetrak
8.1
LiveAgent
8.9
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
LiveAgent
9.1
Searchable Articles
Issuetrak
Not enough data available
LiveAgent
9.0
Community Forums
Issuetrak
Not enough data available
LiveAgent
8.9
Interactive FAQs & Forums
Issuetrak
Not enough data available
LiveAgent
8.9
Interaction
Web Portals
Issuetrak
Not enough data available
LiveAgent
9.0
Forum to Reponse
Issuetrak
Not enough data available
LiveAgent
9.1
Tickets and Tagging
Issuetrak
Not enough data available
LiveAgent
9.2
Live Chat
Issuetrak
Not enough data available
LiveAgent
9.4
Communication Channels
Customer Portal
Issuetrak
8.2
LiveAgent
8.7
Email to Case
Issuetrak
8.4
LiveAgent
9.0
Chat/Live Support
Issuetrak
7.3
LiveAgent
9.1
Social Integration
Issuetrak
Not enough data available
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
LiveAgent
8.6
Customer and Contacts Database
Issuetrak
7.8
LiveAgent
8.6
Products and Version Tracking
Issuetrak
7.9
LiveAgent
8.8
Call Scripting
Issuetrak
Not enough data available
LiveAgent
8.8
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
LiveAgent
8.7
Self Service/Community
Forums
Issuetrak
8.3
LiveAgent
8.7
Knowledge Base
Issuetrak
7.5
LiveAgent
8.6
Ideas/Feedback
Issuetrak
7.8
LiveAgent
8.8
Q&A
Issuetrak
7.6
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
LiveAgent
8.7
Reporting
Issuetrak
6.8
LiveAgent
8.6
Dashboards
Issuetrak
7.9
LiveAgent
8.8
Platform
Mobile User Support
Issuetrak
5.7
LiveAgent
8.0
ITIL Compliance
Issuetrak
6.9
LiveAgent
8.7
Customization
Issuetrak
7.7
LiveAgent
8.5
User, Role, and Access Management
Issuetrak
8.3
LiveAgent
8.7
Internationalization
Issuetrak
Not enough data available
LiveAgent
8.7
Performance & Reliability
Issuetrak
9.2
LiveAgent
9.0
Integration APIs
Issuetrak
6.7
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
24.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
13.4%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
LiveAgent
Small-Business
61.8%
Mid-Market
24.9%
Enterprise
13.4%

Reviewers' Industry

 
Information Technology and Services
14.8%
Information Technology and Services
12.8%
 
Telecommunications
8.2%
Computer Software
7.2%
 
Hospital & Health Care
8.2%
Internet
5.8%
 
Financial Services
6.6%
Retail
4.9%
 
Education Management
6.6%
Marketing and Advertising
3.9%
 
Other
55.7%
Other
65.5%
Issuetrak
Information Technology and Services
14.8%
Telecommunications
8.2%
Hospital & Health Care
8.2%
Financial Services
6.6%
Education Management
6.6%
Other
55.7%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.2%
Internet
5.8%
Retail
4.9%
Marketing and Advertising
3.9%
Other
65.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

G2 User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

 
Issuetrak
Most Helpful Favorable Review
G2 User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Denise C.
User in Computer Networking

The interface is sometimes difficult to use.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Information Technology and Services

It clogged up our network and this is after TS it for months. We're looking into another chat software

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Issuetrak
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
Issuetrak
No downloads provided
LiveAgent
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